Avis Islander on the Beach 115 - Ocean View Studio in Charming Hawaiian Style Plantation Resort

Mahalo so much for your review and this is well noted. Will discuss with the owner about some upgrades. Take care!

Aloha GIta, Mahalo for your feedback! We ensure that all our guests receive check-in documents two weeks before their stay, outlining the available start-up supplies in the room. Additionally, our advertisements emphasize important information: we operate independently from the hotel reservation system, and there is no daily room service. Guests enjoy access to common grounds, complimentary parking, the pool, hot tub, and pool bar. Our privately owned studio, offered at a lower rate, is cleaned and stocked with start-up supplies before arrival, with a follow-up cleaning at check-out. As mentioned in our ads, additional services like replenishing supplies, changing linens, and a spruce-up clean can be arranged for a $70 fee per scheduled day. Laundry facilities are conveniently located a short six to seven-minute drive from the property. We believe in keeping guests well-informed about our setup before they arrive. That being said, we are actively looking into supplying more "start-up" supplies, especially for longer stays, to ensure a more comfortable experience for our future guests. Mahalo for bringing up the clarification regarding the wording in the ad; it is indeed an ocean-view room, not oceanfront, within an older oceanfront resort. We appreciate your feedback, and we continually strive to enhance the units based on guest comments. While we understand the challenges highlighted, we encourage guests to communicate such concerns during their stay that way we can address the issues to ensure the best possible experience for our guests. We'll address the issues you mentioned promptly. Regarding the water pressure concern, if it's a resort-wide matter, we'll reach out to Aston for resolution. Mahalo!

Perfect! Mahalo nui for the great review! Happy Holidays!

Mahalo for the feedback and suggestions, we always appreciate them to help us improve the units! We'll definitely pass this along to the owners. Perhaps a tub mat would help. Aloha!

Mahalo so much and would love to welcome you again!

That's so great! Thank you muchly for the wonderful review, come again soon, aloha!

Beautiful! We're so happy you enjoyed your time with us in this amazing spot! Come back and see us soon!

Mahalo for your feedback. We greatly appreciate it as it helps us to improve our services. We apologize for the broken chair leg and for any inconvenience this may have caused. We immediately reported this to our maintenance team, but it appears that it was not addressed in a timely manner during your stay. We will follow up with them to investigate what happened. Please accept our sincere apologies for any inconvenience caused, especially considering that we are a small team and were quite busy during your time with us. Regarding the linens, we would like to clarify that we are not part of the hotel reservation system and do not offer daily room service. We make every effort to be transparent in our ads for the Islander, stating that the rental is a privately owned studio and offering limited services to guests. Before your arrival, the unit is cleaned and stocked with start-up supplies. The studio is cleaned again upon check-out. We do offer an additional service for linens, towels, bed remade, and additional spruce up clean for a $70 fee per scheduled day. We hope you were able to enjoy your stay and we appreciate the feedback as it will help us improve :)

Thank you as well for staying with us and welcome back anytime.

Thank you Josh for such a nice review and we hope to welcome you again soon. Take care!