8/10 Good
Shantelle
Business traveller
Nov 10, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an ok stay at the HI Express. The Reception staff was friendly. I asked for a quiet room since this was a working weekend for me. I was offered my choice of a room by the elevator on the "top floor" or a room on the first floor, but was warned that there were sports teams at the hotel. I chose the "Top floor" by the elevator - at least there would not be foot traffic above me and I could have a relaxing evening. When I got to the room, it was NOT the top floor as described. There was a floor above, which was super disappointing.
There was an ice room/guest lounge directly above my room so I got to listen to stomping and loud conversation all evening.
The room itself was spacious and had a great layout with a couch, a desk and king bed. It seemed clean, but there was a faint smell of urine by the luggage/ coat rack.
I had never seen this before in hotel room, but there was a sliding barn door to close off the bathroom/kitchenette area which I thought was cool. However, the door was so stiff, it did not slide unless you used both hands and your full body weight to move it so that was a waste.
The bedding did not seem super fresh, the pillowcases smelled stale and gross. The bathroom was bright and clean, but there was a huge crack on the shower tiles and the shower curtain was torn and the rings were falling off.
Breakfast was awesome - a great selection of fresh food to eat.
SUPER tight parking spots.
Not sure if I would stay here again.
Shantelle
Stayed 1 night in Nov 2025