Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 sept. 2021 sur Hotels
The hotel and rooms are good. People at the frontdesk are very nice. But the breakfast is still below my expectations.
My room has not been cleaned during the all week 😳.
Commentaires de Gestion de l’hôtel
4 sept. 2021 par Tom, Gestion de l’hôtel
Dear Michel,
Thank you for staying with us. Hope to see you again.
par un voyageur
Publié le 19 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
19 nov. 2019 par Thomas, Gestion de l’hôtel
Thank you for the feedback regarding your stay. We hope to accommodate you again in the near future.
par un voyageur de Montréal
Publié le 14 sept. 2019 sur Expedia
I had a very nice stay at this hotel, the team even organizes 5/7 on Thursday nights on the terrace. a very well located hotel with a very attentive staff
Commentaires de Gestion de l’hôtel
14 sept. 2019 par Thomas, Gestion de l’hôtel
Thank you for taking time to complete the survey. We are thrilled to see you enjoyed your time with us and had the opportunity to experience the outdoor terrace. It is open until midnight each night of the week. Please visit with us again soon!
par un voyageur
Publié le 13 févr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2019 par Kristina, Gestion de l’hôtel
Thank you for your review, we are please to know you enjoyed your stay with us, and hope you can come back for a future stay!
par un voyageur
Publié le 12 mai 2024
IWe checked in at 9:30 pm on Tuesday the 7th at night with 2 teenagers. There was no one at the front desk we had to wait a while and restaurant was closed at 9 pm. After checking in we ordered door dash and the girls went to the pool /hot tub area for about 45 mins maybe, when we got back there was men's T shirt and socks in our room someone had enter our room without our permission and the predator did something bad that I cannot mention in this review. I called the front desk and they came up and remove the T shirt and socks and told me there would be no charge for tonight and that they were sorry, however upon checking out I was charged for the night full amount and I argue with the young girl but said she there was nothing they could do to help me, because her manager was not in this morning. I have filed a complaint with Travelocity as well. very upset I predator was in our room and no one cares. We demand a refund immediately.
Commentaires de Gestion de l’hôtel
13 mai 2024 par Sarah , Gestion de l’hôtel
I do apologize for the inconvenience. My front desk associate did offer to move you rooms for the night. Parking was comped and you were also given hot breakfast coupons for your issues. The shirt was left by housekeeping accidentally. Again I do apologize for the inconvenience.
par un voyageur
Publié le 12 mai 2024
We checked in at 9:30 pm on Tuesday the 7th at night with 2 teenagers. There was no one at the front desk we had to wait a while and restaurant was closed at 9 pm. After checking in we ordered door dash and the girls went to the pool /hot tub area for about 45 mins maybe, when we got back there was men's T shirt and socks in our room someone had enter our room without our permission and the predator did something bad that I cannot mention in this review. I called the front desk and they came up and remove the T shirt and socks and told me there would be no charge for tonight and that they were sorry, however upon checking out I was charged for the night full amount and I argue with the young girl but said she there was nothing they could do to help me, because her manager was not in this morning. I have filed a complaint with Travelocity as well. very upset I predator was in our room and no one cares. We demand a refund immediately.
Commentaires de Gestion de l’hôtel
13 mai 2024 par Sarah , Gestion de l’hôtel
I do apologize for the inconvenience. My front desk associate did offer to move you rooms for the night. Parking was comped and you were also given hot breakfast coupons for your issues. The shirt was left by housekeeping accidentally. Again I do apologize for the inconvenience.
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Great hotel
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Sarah, Gestion de l’hôtel
Thank you for staying with us. We are glad to hear that you enjoyed your experience. Have a great day!
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Best hotel in Kent
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Sarah, Gestion de l’hôtel
Thank you for staying with us Kenneth! We appreciate your support and hope to see you in Kent again soon.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Sarah, Gestion de l’hôtel
Jacqueline, Thank you so much for staying with us. We appreciate your review and we look forward to future visits with you.
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Sarah, Gestion de l’hôtel
Thank you so much for the 10 out of 10 review. We appreciate it very much. Hope to see you again in the future.
