Al Qal'a offers its guests an indoor pool and a steam room. Public spaces have free WiFi. Free breakfast is served daily. Al Qal'a also features tour/ticket assistance and laundry facilities. Self parking is free.
Smoking is allowed in designated areas at this 3-star Khiva hotel.
It was inconvenient because it was far from tourist attractions and there were no restaurants or shops nearby. The staff was inexperienced but friendly.