Note fondée sur 239 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 nov. 2023 par Social Care Team, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWK Social Care Team
par SLIMANE de Paris
RUN AWAY ! Dirty, expesnsive and lost from nowhere
Publié le 13 août 2015 sur HotelsPerdu au milieu de nul part, il n'y a rien à 5 km à la ronde. L'hotel est sympa sur les photos mais à l'intérieur il est veillot (moquette de la chambre sale, les toilettes fuient et intérieur fait vraiment rétro).
Coté service, c'est encore pire, pas de sens de l'hospitalité, aucun service client..
Nous avons payé une chambre familiale avec petit dej inclus et il a fallu battailler pour leur faire comprendre que c'était inclus pour 4 et non pour 2.
Les prix sont exhorbitant compter 25 RM pour un accès internet par jour, 49 RM pour un petit dej et l'expresso à une 20aine RM.
par un voyageur
Publié le 19 mars 2024 sur Hotels
par un voyageur
Publié le 12 oct. 2023 sur Expedia
The morning buffet breakfast need serious upgrading. Limited choice of food and local or international food not up to 4 star status hotel. I am a frequent visitor to Resort hotel b4 Covid. The buffet breakfast previously, prior to 2018 was good, they served tasty nasi dagang and nasi lemak and egg omelette was good. Now the standard has deteriorated. Very disappointed. Salad dressing only French. Coffee no cappuccino selection, Tea is so diluted is like plain water, bread only white bread, no wheat or brown bread,
bread, The nasi kerabu blue coloring is so artificial is like using fake coloring , should use real bunga telang, which is a healthier choice.
The toilet and bathroom doors are falling apart.
No hand soap is the washing basin.
Sauna is not functioning for both man n woman room.
If no further improvement, i think the hotel will lose its 4 star status n lose its loyal customers base as well.
I sincerely hope that the hotel will be restored to its old glory days
Best wishes
Commentaires de Gestion de l’hôtel
23 nov. 2023 par Social Care Team, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWK Social Care Team
par un voyageur
Publié le 19 févr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 nov. 2023 par Social Care Team, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWK Social Care Team
par un voyageur
Publié le 10 févr. 2023 sur Expedia
No breakfast service by hotel.
Commentaires de Gestion de l’hôtel
23 nov. 2023 par Social Care Team, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWK Social Care Team
par un voyageur
Publié le 24 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 nov. 2023 par Social Care Team, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWK Social Care Team
par un voyageur de Jenjarom
Publié le 20 janv. 2023 sur Expedia
My 4th time staying at this hotel for the past 18 months. All for work purpose. In Kerteh, I would say this is the best hotel you can stay. But if compared to any hotel in KL , this is just decent hotel. Plus point are this hotel have a nice beach and swimming pool.
AND I don't understand why your management decide to no longer offer bed with breakfast. Breakfast is by walk-in customer only now. For business travelers, this sucks because we could not claim a separate bill of breakfast and room. So, having breakfast outside is the solution.
Commentaires de Gestion de l’hôtel
23 nov. 2023 par Social Care Team, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWK Social Care Team
par un voyageur
Publié le 2 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 nov. 2023 par Social Care Team, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWK Social Care Team
par un voyageur de Jenjarom
Publié le 21 déc. 2022 sur Expedia
This is my 5th time staying here. As they is actually not a lot of decent hotel here in Kerteh. In overall this hotel is actually ok if u can live with old design, old decoration, but been taken care quite well. BUT, I dont understand why this new management decide to no longer offer Room with Breakfast package. I was told by the front desk it is a new policy. If u want breakfast, u can only do it by walk in. It is weird because FYI , for business travellers, we are given Accomodation claim and Meal allowance. If your breakfast is charge seperately, we could not claim it as it will be under Meal allowance which the allowance amount is fixed per day. I rather have a traditional Terengganu breakfast like Nasi Dagang, Nasi Lemak Ikan Aya or Nasi Kerabu outside your hotel instead of paying RM39 for your buffet Hopefully you can offer it again as package, if not, u are losing business especially from business travellers like me.
Commentaires de Gestion de l’hôtel
23 nov. 2023 par Social Care Team, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWK Social Care Team
