Note fondée sur 176 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not family friendly
Publié le 18 févr. 2024 sur HotelsToilet paper and coffee wasn’t refilled. Forced to sign a waiver saying we won’t be loud because we have kids
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Carmela, GM, Gestion de l’hôtel
We appreciate the feedback, we will ensure using this to improve the quality of service we provide. Please know that we strive to maintain a balance between accommodating the needs of all our guests and ensuring a peaceful environment for everyone. Hence, we give out our noise policy to all guests during special events like sports weekends. Our dedicated front desk agent is available around the clock to assist with all your hotel needs. Simply give us a call at the desk whenever you require assistance, need something or have any inquiries. Thank you for choosing our brand for your hotel needs. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay. Travel safely!
par un voyageur
Publié le 3 févr. 2024 sur Expedia
Great. Clean comfortable and awesome staff!
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Sherry - FD Supervisor, Gestion de l’hôtel
Thank you for the nice review. We are glad that you enjoyed your stay with us. Your business is very important to us and we value your feedback. We hope to see you again, safe travels.
par un voyageur
Publié le 15 janv. 2024 sur Expedia
This property had no hot warm on a Saturday Given it was a very cold weekend, when hot water would have been nice!
Hotel was unable to accommodate a late check out, (because I was car pooling for a hockey tournament I had to sit on the very cold lobby waiting for my ride. )
Breakfast is only served till 9 on bc weekends I feel that is early if people have a chance to sleep in, they miss out on breakfast.
Walls are thin, we had a dog next to us that was very vocal. Made our peaceful rest time not cery relaxing.
Coffee accommodations in the room did not have creamer/whitener in the packets just sugar.
My son plays hockey, we travel & stay over in many hotels, I may not be back!
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Carmela, GM, Gestion de l’hôtel
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Travel safely.
par un voyageur
Do not stay here.
Publié le 15 janv. 2024 sur HotelsTo start, the outdoor electrical plugs were all damaged and not working, this was an big issue when its -40. A few of us from our hockey team took terns boosting vehicle's all morning. Second of all the pool had some kind of sand type material being blown out of the air ducks, this covered the floor, pool, and chairs. The hot tub was so hot knowone was able to even think of getting in. BreakfSt on the weekend was from 6-9, and the facility looked like it was a poorly renovated old hotel.
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Carmela, GM, Gestion de l’hôtel
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Travel safely.
par un voyageur
Publié le 14 janv. 2024 sur Expedia
It was really noisey kids screaming running no one did anything about it. Tv didn’t work properly. Toilet broke never quit running. Limited hot water in hotel, wasn’t any when I went to shower took an hour and a half for it to warm up
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Carmela, GM, Gestion de l’hôtel
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Travel safely.
par un voyageur
Publié le 28 déc. 2023 sur Expedia
par un voyageur
Publié le 27 déc. 2023 sur Expedia
Good place to stay
Commentaires de Gestion de l’hôtel
28 déc. 2023 par Carmela, GM, Gestion de l’hôtel
We are happy you enjoyed your stay with us. Thank you for choosing our brand for your hotel needs. Come back soon! Travel safely!
par un voyageur
Publié le 22 oct. 2023 sur Expedia
Many things not working but not communicated
Non stop noise checked out after one night
Commentaires de Gestion de l’hôtel
31 oct. 2023 par Aura, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback. I am truly sorry that you had to experience this during your stay. We appreciate your patience and understanding while we addressed the situation. Our team takes great pride in providing exceptional service and ensuring that our guests have a comfortable and enjoyable stay. Your feedback is valuable to us and allows us to continuously improve our services .Please come back soon so we can provide you a better experience on your next visit. Travel safely!
par un voyageur
Publié le 7 oct. 2023 sur Expedia
We booked this hotel on our way to Alberta specifically so the kids could swim. The pool was out of order but there was no mention on the website when we booked just days before. Our room was not as clean as other best western hotels we have stayed in so far. The additional bedding for the pull out sofa had hairs on them. Towels were only provided for two guests despite booking room for 4 people.
Commentaires de Gestion de l’hôtel
9 oct. 2023 par Carmela, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback. I am truly sorry that you had to experience this during your stay. We appreciate your patience and understanding while we addressed the situation. Our team takes great pride in providing exceptional service and ensuring that our guests have a comfortable and enjoyable stay. Your feedback is valuable to us and allows us to continuously improve our services .Please come back soon so we can provide you a better experience on your next visit. Travel safely!
par un voyageur
Publié le 1 oct. 2023 sur Expedia
We did book best west because of the pool the advertising was false the pool did not work and still nobody told us the time arriving there
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Aura, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback. I am truly sorry that you had to experience this during your stay. We appreciate your patience and understanding while we addressed the situation. Our team takes great pride in providing exceptional service and ensuring that our guests have a comfortable and enjoyable stay. Your feedback is valuable to us and allows us to continuously improve our services .Please come back soon so we can provide you a better experience on your next visit. Travel safely!
