Ratings based on 29 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.2 Service & staff
4.8 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 5, 2024 on Expedia
Nice i wish reception was staying longer
by A traveller
Posted Dec. 29, 2023 on Expedia
The Good: The accommodation is amazing. As per pics.
The bad: No reception on site, you have to go to town to another hotel to check in and pick up keys.
We locked ourselves out and were able to get a spare key from the hotel next door (200 meters). Why not check in here as well?
The Terrible: The roads within the property are not marked and couldnt tell walkway from road in snow. My car got stuck in the walkway section and had absolutely 0 help from property.
I called reception, they gave me a number for a third party tow company, the number did not work on my international phone. The hotel never called me back to see if I was alive or dead.
I was stuck on their property, and had absolutely 0 help.
I was able to get help and a tractor from the hotel down the road (Elfs Village). They were helpful and pulled me out.
They need to open up a reception on site. This place was too expensive for 0 service.
by A traveller
Absolutely fantastic !
Posted Dec. 28, 2023 on HotelsStaying overnight in a pyramid glass igloo ... wow! what an incredible experience! We stayed a night in the Elve's village during Christmas time and it was the highlight of our trip. Kids thoroughly enjoyed playing in snow, day and night. Many activities around for adults and kids, the parks, reindeers, snowmobile, ice house, frozen river, elves etc. etc. all excellent. The restaurant served good quality food - breakfast and dinner inclusive, decorated with beautiful Finland culture.
Rooms were smaller than expected though warm and cosy, with all basic facilities what you need. We were not fortunate to spot the northern lights from pyramid, and the day time was almost nil. The reception was not manned however, all staff were very polite and helpful. I felt it was overpriced for the magical experience.... but it was the most wonderful time of the year, so no regrets.
by A traveller
Posted Feb. 26, 2023 on Expedia
The glass pyramids are basically like in the pictures… really nice decorated, clean, glass heated ceiling, really enjoyable!
Only downside is when it gets really cold, around -20 C (around -20 F) , the bathroom gets a little cold for showering and the water is not really that hot, so you cannot “steam up” the bathroom… other than that, if its normally cold around 0 C, its really really nice and cozy
by A traveller
Posted Dec. 26, 2022 on Expedia
Lovely location
(Car was useful)
Lots of unnecessary lights!
2 on outside of each pyramid that could not be turned off and spotlights on trees. Very pretty but the reflections they generate on the glass mean that trying to spot Northern Lights 3/4 of the glass is impossible to see through
Very comfortable
Very clean (Expedia said there is room cleaning daily. There is no room cleaning)
Dinners and breakfasts were tasty, varied buffets
Staff on site did not know how room controls worked, but were very friendly and as helpful as they could be
by A traveller from Concord
Posted Mar. 13, 2022 on Expedia
The property is remote. If you have a rental car it fine, otherwise you have to rely on taxi service to get back and forth to Levi. (Cost is about $60 round trip. The grounds are beautifully maintained. If you are a cross country skier, you'll love this place. Nice place to see the auroras. Ground lighting is a little to high at night. They could turn this lighting down when auroras are present.
by A traveller
Posted Feb. 21, 2022 on Expedia
We stayed here for three nights. A few things- 1. The check in is a a sister property in town, then you drive out to the property that the igloos are on. The igloos are nice, ours didn’t have a sauna in it and the bathroom is very small. The walk from where you can park your car to the igloos is sort of far and dark . On the property you have husky’s reindeer snd sheep , a sledding hill and a reception area that has breakfast for one hour a day. No lunch or dinner . I think they had soup only. We didn’t get lucky enough to see the northern lights but enjoyed the igloo experience . They have. E elves hideaway where you walk through a forest snd there’s little elf houses which is cute . Only about 15 mins from down town Levi ski mountain.
by A traveller
Posted Dec. 30, 2021 on Hotels
Don’t expect luxury holiday. Room is nice but window heating is not working. Breakfast ia terrible, no any service, no any restaurants.
So much light waste from everywhere so this is not place to see northern lights, mostly your igloo glasses mirroring other igloo lights.
I don’t recommend this for anyone, please book some other igloo.
by A traveller
Magical Place
Posted Dec. 11, 2021 on HotelsThe igloos are amazing. The design is simply wow, just the magic needed if you are lucky to see the Northern Lights. The only drawback is that the area is quite lit up, where darkness is the key to experience the Aurora Borealis. Other than that it was a dream come true
by A traveller
Fantastic igloo experience
Posted Dec. 7, 2021 on HotelsStrong points - the igloos are genuinely 5 star. Super modern, cosy, excellent wi fi, TV, and all mod cons. The most interesting accommodation I have ever stayed in and a stunning experience to sleep under the stars. Cannot fault the accommodation.
Negatives - haphazard check in experience, no dinner options on site so you have to travel for food, we hired a car which I would say is essential.
