Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 mars 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
24 mars 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN KNOXVILLE CENTRAL - PAPERMILL ROAD. Susan, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our nice hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Susan, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur de Knoxville
Publié le 22 mars 2024 sur Expedia
Nice stay
Commentaires de Gestion de l’hôtel
23 mars 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Sabrina,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Knoxville Central - Papermill Road. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about your nice stay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mars 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Michael,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Knoxville Central - Papermill Road and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 mars 2024 sur Expedia
Comfortable bed. Liked the walk in shower.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hi Christine,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Knoxville Central - Papermill Road with us. It was so rewarding to see that we earned your 4/5 score with our comfortable beds and that you liked our walk-in shower. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 mars 2024 sur Hotels
Staff was friendly. Room was clean. Hotel can use lots of upgrading. Elevator smelled like it was sprayed with pesticide. Beds are too high for older short people. No breakfast and coffee in the lobby was not good.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN KNOXVILLE CENTRAL - PAPERMILL ROAD. I am happy you were pleased with our friendly staff and clean rooms. However, you indicated that the hotel could use a lot of updates, the unpleasant odor you encountered in the elevator, the coffee was not to your liking and the lack of breakfast hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Nevertheless, your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your feedback and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Samantha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 15 mars 2024 sur Expedia
Skip this place entirely. There isn’t enough space to share what was wrong.
Commentaires de Gestion de l’hôtel
15 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Kelly, Thank you for taking the time to complete our guest survey. The staff and I at the Red Roof Inn Knoxville Central - Papermill Road are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. We wish you a better stay in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2024 par OnielRediresponse Specialist, Gestion de l’hôtel
Hi Joanne,We are sorry you had a less than satisfactory experience, prompting your 8/10 rating following your stay at the Red Roof Inn Knoxville Central - Papermill Road. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Publié le 22 févr. 2024 sur Hotels
It was a really good stay. There was a dead rat in the parking lot but that was the only thing i could say needed to be better.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Brooke,Thank you for choosing to stay at our Red Roof Inn Knoxville Central Papermill Road. Your honest feedback regarding you having a really good stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a 5/5 experience.Sincerely,Red Roof Management
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Very clean and convenient, especially for the price.
No frills for sure, but a good value
Commentaires de Gestion de l’hôtel
12 févr. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Stan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KNOXVILLE CENTRAL - PAPERMILL ROAD. I'm so glad we earned your 4/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness and convenience for the price. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 7 févr. 2024 sur Expedia
Dog poop all over the grounds area. As a dog owner who picks up after my dog I was disgusted at the amount of dog poop left by others. Please people pick up after your pet!! Made it really hard to walk my dog on the grounds.
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Susan. The staff and I at the Red Roof Inn Knoxville Central - Papermill Road appreciate your 3/5 score following your stay. However, you stated that the dog waste you saw dampened your stay, which saddens us. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Red Roof Management
