Note fondée sur 328 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par JEAN MARIE
Good value for money
Publié le 3 juill. 2017 sur HotelsVisite du site historique de Happer Ferry
par Florent de France
Publié le 22 sept. 2015 sur Hotels
Nice little motel. The staff (Abi) was very friendly and welcoming, we really appreciated it. The room was nice, just what you need to spend one night. It was clean. Breakfast was good. The motel is a bit isolated, but it was just on our road, so just perfect for a stop.
par Claude de Québec
Très bien
Publié le 1 sept. 2015 sur HotelsAccueil très chaleureux par le propriétaire des lieux. Affable et prêt à aider et fournir des infos sur les environs. Chambre très propre quoique un peu exigüe, bien située tout près de Harpers Ferry. Décor charmant. Aurait aimé pouvoir m'asseoir et relaxer à l'extérieur mais pas de chaises. Déjeuner très modeste. Mais retournerais volontiers.
par Catherine de Aix
Bien situé pour une étape à Harper ferrys
Publié le 4 août 2014 sur HotelsChambre vieillotte mais propre et literie confortable.Accueil sympa, petit déjeuner correct pour le prix
par un voyageur de trumansburg
Publié le 3 mars 2024
I liked chill clerk, that the location was close to my destination, and the budget price.
I didn't like noisy room heater, shower bar had been torn off walls, dirty chair covering.
Definitely expect a dated, older,cheap/budget accommodation.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par The Hillside Hotel, Knoxville Team, Gestion de l’hôtel
Dear John,Thank you for sharing your feedback. We're glad to hear you appreciated our convenient location, friendly staff, and budget-friendly rates. We apologize for any inconveniences you experienced. We're continuously working to improve and hope to welcome you back for an even better stay soon.Best Regards,The Hillside Hotel, Knoxville Team
par un voyageur
Publié le 1 mars 2024 sur Expedia
The owner was extremely rude, the facilities were dirty to say the least. The sheets were staying the pillow cases were stained, the walls had so splattered all over them, the shower had hair in it, they were dead bugs in the window seal, there was writing all over the lamp shade, the bathroom door was busted somebody had kicked it in from the back, the paint was scraped off the walls I would not recommend anyone to stay at this place
Commentaires de Gestion de l’hôtel
2 avr. 2024 par The Hillside Hotel, Knoxville Team, Gestion de l’hôtel
Dear Frank,Thank you for sharing your feedback with us. We apologize for the unpleasant experience you had. We take cleanliness and customer service seriously and are addressing the issues immediately. We would appreciate the opportunity to make it right. Please consider giving us another chance to exceed your expectations.Best Regards,The Hillside Hotel, Knoxville Team
par un voyageur
Adequate for restful sleep
Publié le 20 févr. 2024 sur HotelsThe sheets were visibly stained, but felt clean. No other issues with cleanliness, but the toilet would run sporadically, necessitating manually shutting off the water to it.
I checked in well after dark, and was dismayed to find that the lobby was closed and locked. When I found the window, I had to call for assistance and wait in the cold and windy night.
Parking is adequate, but the markings are not clearly visible in the dark. Given the facility's obvious age, I was pleasantly surprised at the modern proximity key for the door. There was plenty of space for me, but the room would have been crowded with another adult and even one small child. The bed area warmed adequately in a reasonable amount of time, but even when I set the temperature higher in the morning, the bathroom remained uncomfortably cold.
The minifridge kept my food cold, but the excessive frost on the open freezer compartment took up a lot of space.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par The Hillside Hotel, Knoxville Team, Gestion de l’hôtel
Dear Mark,Thank you for your feedback! We appreciate your understanding regarding the cleanliness and functionality of our facilities. We're glad you found our proximity key system convenient. We apologize for any inconvenience you experienced during your stay and would love the opportunity to welcome you back for an improved experience.Best Regards,The Hillside Hotel, Knoxville Team
par un voyageur
Publié le 8 déc. 2023 sur Expedia
The room was clean and nice. The water wouldn’t get hot. Finally after running it for 5 minutes, And couldn’t get the tv to turn on. Would stay again, The manager showed us the room before we checked in.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par The Hillside Hotel, Knoxville Team, Gestion de l’hôtel
Dear Faith,Thank you for sharing your experience with us. We're pleased to hear that you found the room clean and nice. We apologize for the inconvenience and we appreciate your patience. We're glad our manager could assist you promptly. We look forward to welcoming you back for an even better stay.Best Regards,The Hillside Hotel, Knoxville Team
par un voyageur
Publié le 7 déc. 2023 sur Expedia
par un voyageur
Publié le 6 nov. 2023 sur Expedia
There was no hot water in two of the three rooms we reserved. Towels and sheets were ancient such that maybe they were clean but they did not look it. My room had toiletries left over from the previous resident. Key return was not secure so anyone could have gone into our rooms after we left.
