Note fondée sur 843 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 mai 2024
Commentaires de Gestion de l’hôtel
27 mai 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Diane,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
par un voyageur de Troy
Publié le 3 mai 2024
Commentaires de Gestion de l’hôtel
6 mai 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi David,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 3 avr. 2024
Rey nice room and hotel! Super spacious, clean, smells good, friendly staff nice indoor pool
Commentaires de Gestion de l’hôtel
6 avr. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Heather,Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a great experience and that you found our room and hotel to be very nice.We take pride in providing spacious and clean accommodations for our guests, and we are delighted that we met your expectations in this regard. It's also wonderful to know that the hotel had a pleasant scent, as we believe that the ambiance and atmosphere play an important role in our guests' overall experience.We are glad that our staff was friendly and that you enjoyed our indoor pool. We strive to provide excellent customer service and amenities that contribute to a relaxing and enjoyable stay for our guests.Thank you for your kind words. Your satisfaction is our utmost priority, and we appreciate your acknowledgement of our efforts. If you have any further questions or if there is anything else we can assist you with, please feel free to reach out to our customer service team.We hope to have the pleasure of welcoming you back for another memorable stay in the future.
par un voyageur
Publié le 18 mars 2024
Alex is an amazing manager
Commentaires de Gestion de l’hôtel
19 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Loretta,Thank you for taking the time to provide feedback on your recent experience at our hotel. We're delighted to hear that you had a positive impression of Alex, our manager. We agree that Alex is an amazing manager, and we're fortunate to have them as part of our team.Alex is dedicated to ensuring that our guests have a memorable and enjoyable stay. Their commitment to exceptional service and attention to detail make a significant impact on the overall guest experience. We will be sure to pass along your kind words to Alex, as they will undoubtedly be thrilled to hear about your appreciation.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Joslyn,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Paul,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 2 mars 2024 sur Expedia
Nice spot
Commentaires de Gestion de l’hôtel
3 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Stephanie,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!
par un voyageur
Great hotel!
Publié le 29 févr. 2024 sur HotelsEnjoyed our stay. The hotel staff was super friendly and helpful. Hotel smelt great. My only complaint was where my room was located however I didn't asked to be moved so this is just as much on me! Would for sure stay again!
Commentaires de Gestion de l’hôtel
1 mars 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Heather,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your stay at our hotel and found our staff to be super friendly and helpful.Creating a welcoming and accommodating environment for our guests is our top priority, and we're delighted that our staff went above and beyond to make your stay enjoyable.We appreciate your feedback regarding the pleasant scent throughout the hotel. We believe that a clean and pleasant-smelling environment enhances the overall guest experience, and we're glad that this aspect was noticeable to you.We apologize if the location of your room was not ideal for you. Next time, if you have any specific preferences or concerns, please don't hesitate to let us know. We will do our best to accommodate your requests and ensure that you have a comfortable and satisfying stay.Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay!
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Clean, comfortable room. Friendly, helpful staff. Good breakfast.
Commentaires de Gestion de l’hôtel
10 mars 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Karen,We're delighted to hear that you enjoyed your stay with us! Ensuring a clean and comfortable environment is always our top priority, and we're thrilled that you found our rooms up to your satisfaction. Our staff takes great pride in providing exceptional service, and your recognition of their friendliness and helpfulness means a lot to us. Additionally, we're glad you enjoyed our breakfast offerings, as we strive to provide a delicious start to each guest's day. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Just the ac wasn’t working great and I’m not one to complain
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Jamie,We appreciate your feedback and apologize for any inconvenience you experienced with the AC during your stay. Our maintenance team diligently works to ensure all amenities are in optimal condition, and we regret that we fell short of your expectations in this regard. Rest assured, we take guest comfort seriously and will address this issue promptly to enhance the overall experience for future guests. Thank you for bringing this to our attention.
