Note fondée sur 888 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello Jeffrey,We're delighted to hear that you had a pleasant stay with us! If you have any additional comments or suggestions, please don't hesitate to get in touch with us directly. We look forward to welcoming you back in the future!
par un voyageur
Publié le 2 août 2024 sur Hotels
Overall it was a good stay. The staff was nice, my kids enjoyed the pool and there was a good variety of food for the free breakfast. The rooms were clean but there was some mold in the bathroom.
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Kristen,Thank you for taking the time to share your feedback with us. We are delighted to hear that you and your family enjoyed our pool and breakfast offerings. We appreciate your comments about the cleanliness of the rooms and have shared your concerns with our housekeeping team for immediate attention. Your input helps us enhance the quality of our services for all guests.
par un voyageur
Publié le 1 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
1 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Luis,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi John,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Rent hotel.
personalet var imødekommende og hjælpsomme
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Ronny,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Spiders in rooms and all over patio were spider nest
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jason,We regret to hear about the presence of spiders and spider nests throughout the property during your stay. This falls below our standards for cleanliness and guest comfort.Ensuring a insect-free environment is a basic expectation, and we clearly failed to maintain that.Please accept our apologies for this subpar experience. We will be conducting a full investigation to identify the root causes and implement corrective actions. Your safety and satisfaction are of the utmost importance.We would welcome the opportunity to have you stay with us again in the future, where we can demonstrate the high-quality experience you deserve. Please let us know if there is anything we can do to make that happen.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Unfriendly staff. No soap for hands. Large hard bumps under carpet.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Audra,We regret to hear about the issues you experienced during your stay - the unfriendly staff, lack of basic amenities like soap, and concerning conditions in your room. These problems are unacceptable and do not meet our standards.We take full responsibility and will address these shortcomings immediately. Providing a positive guest experience is our top priority, and the experience you described is not representative of what we aim to deliver.We would welcome the chance to have you stay with us again in the future, where we can demonstrate the level of service and quality you deserve. Please let us know if there is anything we can do.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Very nice and clean facility. Room with balcony. Welcoming and friendly staff. Delicious breakfast.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Heather,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Family trip
Publié le 28 juill. 2024 sur HotelsFriendly staff clean hotel great hot breakfast
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Manager, Gestion de l’hôtel
Hello Tim,We are delighted to hear that you appreciated the friendliness of our staff, the cleanliness of our hotel, and enjoyed our hot breakfast. Your feedback is greatly appreciated as we strive to provide exceptional experiences for all our guests. We look forward to welcoming you back in the future.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Everyone was extremely nice. The only thing I would change is better sound proofing but still it's a 5 because convenience & everything else outweighs that for us.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Manager, Gestion de l’hôtel
Hello Dwayne,We appreciate your kind words about our team and are glad you found the hotel convenient. Feedback regarding soundproofing is duly noted for future improvements. Your overall positive experience is what we strive for, and we hope to welcome you back for another great stay.
