Note fondée sur 338 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 mars 2024 sur Wotif
was a lovely stay a great location
Commentaires de Gestion de l’hôtel
27 mars 2024 par Guest Relations, Gestion de l’hôtel
Thank you Robert for your review. We are thrilled to hear that you had a great stay. We feel very lucky to have such a wonderful scenic location that we can offer to our guests to give them the ability to make some fantastic memories. We hope to see you again in the future.
par un voyageur
Publié le 1 mars 2024 sur Wotif
Booked for my partners birthday and as he liked golf thought this would be a great place. The area of the resort is beautiful but the actual resort itself really needs a lot of maintenance. The rooms are ok. Golf course from my partners feedback, was great course again a little maintenance on the paths and the bunkers need a bit of work as most were hard sand. The buffet breakfast at the resort is overpriced so I would recommend going to the billabong cafe their breakfast and coffee were beautiful.. restaurant at resort not open for dinner during the week so the local tavern is the only place to have a nice dinner. Thought the staff could be a touch friendly with suggestions of things to do around the area rather than just giving us a bit of information on a piece of paper. Understand when it’s busy this is the easy thing to do but to encourage people to come back and them being locals they might give out more suggestions. The lady at the restaurant and the young girl at the golf shop was lovely.
Commentaires de Gestion de l’hôtel
27 mars 2024 par Guest Relations, Gestion de l’hôtel
Thank you Rebecca for your feedback. We are lucky to have such a beautiful country location, and an abundance of wildlife for all to enjoy. Our golf course is renowned for its seamless integration within the natural landscape, and we strive to keep it in top condition for all of our players. We do appreciate the feedback on items to be addressed within our Resort, and we do our best to consider the appropriate action to be taken. We aim to give each guest a wonderful experience whilst they stay with us, including their interactions with our staff and the quality of the facilities, activities, and services that are available. We have taken on board the feedback you have given so that we can endeavor to rectify these issues. We hope to see you for another stay in the future.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
This property was probably gorgeous in its heyday but is very rundown. The worst part was that no one was there when we arrived and the lobby was locked up. This was 830pm and we had not received any communication about a “no later than”… check in time. We had to call three numbers to finally reach someone who could come let us in. At no point was there ever an apology or acknowledgment as to the inconvenience.
Furthermore we had splurged on the “penthouse” which is not a penthouse at all really. Not much larger than a regular room.
We played 9 holes of golf but were charged for 18. Having said this, the staff we did meet were incredible, especially the lovely fellow at the halfway hut who stuck out there even in a monsoon. The golf course is beautiful and filled with kangaroos. Also sadly very run down. Pies at the turn were 👌.
Commentaires de Gestion de l’hôtel
27 mars 2024 par Guest Relations, Gestion de l’hôtel
Thank you Sarah for your feedback. It is unfortunate that there was a breakdown in communication about your arrival and check-in processes. We do try to cover as much information as possible in our Booking Confirmation Letter to help our guests have the most information available to them prior to their stay, which does also include the opening hours of reception for checking in. Whilst it is disappointing to hear that you were unhappy with various aspects of your stay, we do appreciate you taking the time to inform us of ways that we can improve. We strive to try and make every guests experience a memorable one, and it seems that this was not the case for you. We do hope that you return for another stay in the future so that we can restore your expectations.
par un voyageur
Publié le 21 janv. 2024 sur Expedia
The room itself had no seating so had to sit on the bed , the bathroom flooded every time we showered, one of the tv’s didn’t work. There was no internet in the rooms although this was advertised as available. Went to play on the driving range but couldn’t as the machine was broken. There was a plastic shower cap covering the smoke alarm which is a bit scary. All staff were very friendly. It was like staying in a cheap motel.
par un voyageur
Publié le 21 janv. 2024 sur Hotels
par un voyageur
Publié le 20 janv. 2024 sur Wotif
par un voyageur
Good hotel with a lot of potential.
Publié le 19 janv. 2024 sur HotelsHotel was clean and comfortable. Room air con tempremental - one minute very cold and then warm, without even touching the dial. Showing its age but that did not impact on our stay. Service was great. Lillies restaurant not open for dinner but local pavilion open and a short walk or free shuttle away. Pool area good with a nice spa pool. Golf was great.
par un voyageur
Publié le 19 janv. 2024 sur Expedia
pool was nice but around it needs a good clean some things need upgrade
par un voyageur
Some sprucing needed.
Publié le 16 janv. 2024 sur HotelsThe maid service came and gave new towels and removed Garbage but did not clean coffee cups, replace teabags etc, or make the beds.
The photo below shows a bug found in the bed clothes.
Reception was not manned on arrival and payment was taken before arrival when I indicated I would pay at arrival according to options on the booking form.
The resort was looking tired, some repairs looked dodgy the garden seemed a bit overgrown and the lagoon didn't look full or running very well.
par un voyageur
Publié le 10 janv. 2024 sur Lastminute
Golf course is fantastic , a credit to the understaffed greenkeepers considering i stayed a few days after the xmas storms of 2023. Alan and Georgia in the pro shop nice and friendly and professional.
Actual resort is older 90's style which i didnt mind and for the price (penthouse for under $500 for 3 nights) i thought was fair value.
Not much to do there if your not a golfer but would recommend one or two nights for non golfers. Kangaroos everywhere etc and a couple of snall pools, Pavillion Tavern 2-300 metre walk, once again older but food okay.
