Ratings based on 934 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Nice Comfortable Room but Average Customer Service
Posted Jan. 31, 2024 on HotelsOverall we have a pleasant stay. Room is comfortable and location of the hotel is convenient. Close to MTR and lots of shops and restaurants around. Pity the service of the hotel isn’t up to standard of such a nice hotel. Have to wait long time for checkin and there seem not enough staffs on duty for such a big hotel. Staffs also not appear to be professional in their work. The girl serving us, who didn’t even give us a welcome greet, kept chatting with the girl next to her who was serving other guests which we found quite unprofessional and rude. However we will still be happy to stay in this hotel again because of its location and comfortable room. We do hope the customer service of the hotel can improve in future.
Comment from Hotel Management
Feb. 1, 2024 by Harbour Grand Kowloon Management, Hotel Management
Dear Valued Guest, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services.Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future.
by A traveller
Excellent stay at Harbour Grand
Posted Jan. 30, 2024 on HotelsReally excellent hotel. Staff friendly and attentive.
Comment from Hotel Management
Feb. 1, 2024 by Harbour Grand Kowloon Management, Hotel Management
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
by A traveller
Posted Jan. 28, 2024 on Expedia
Fantastic views
Comment from Hotel Management
Jan. 29, 2024 by Harbour Grand Kowloon Management, Hotel Management
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
by A traveller
Posted Jan. 15, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Harbour Grand Kowloon Management, Hotel Management
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
by A traveller
Posted Jan. 13, 2024 on Expedia
Excellent customer service.
Comment from Hotel Management
Jan. 22, 2024 by Harbour Grand Kowloon Management, Hotel Management
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
by A traveller
Posted Jan. 10, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Harbour Grand Kowloon Management, Hotel Management
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
by A traveller
Posted Jan. 9, 2024 on Expedia
The property was nice, comfortable and we had a great view from our room but the bathroom was not as clean as we would have liked and we did find a used bottle of KY that had been left behind. One of the reasons we booked this hotel was for the pool and we should have been told on booking that the pool and spa would be out for annual maintenance
Comment from Hotel Management
Jan. 22, 2024 by Harbour Grand Kowloon Management, Hotel Management
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
by A traveller
Posted Jan. 8, 2024 on Hotels
Comment from Hotel Management
Jan. 22, 2024 by Harbour Grand Kowloon Management, Hotel Management
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
by A traveller
Posted Jan. 8, 2024 on Expedia
整體算起來都合格
Comment from Hotel Management
Jan. 9, 2024 by 九龍海逸君綽酒店管理層謹啟, Hotel Management
尊敬的客人：感謝您入住九龍海逸君綽酒店。謝謝您的評價和讚賞，我們期待您再次光臨，並將努力提供稱心滿意的服務，謝謝！
by A traveller from Markham
Posted Jan. 6, 2024 on Expedia
We were very happy with our stay at this hotel. Super convenient with all the restaurants around the area, and MTR station is a 2 minute walk from the hotel.
Comment from Hotel Management
Jan. 9, 2024 by Harbour Grand Kowloon Management, Hotel Management
Dear Valued Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to welcoming you back next time.
