We booked two apartments at Green Garden Residence for our family trip to KrakĂłw, including elderly guests. The experience was shockingly poor from start to finish.
Misleading Information:
The booking confirmation listed were a completely different building. This was never communicated beforehand and caused confusion and stress.
The apartments were in separate buildings, despite being booked together, making it extremely difficult, especially for our elderly family members, since one building had no lift. Prepaid garage parking was not available despite confirmation, and no alternative was provided.
Appalling Customer Service:
When we reported these issues, the response from Green Garden Residence was rude and dismissive.
There was no offer of assistance or even basic courtesy.
We were left stranded, forced to urgently find alternative accommodation at our own expense. No compensation, apology, or adequate response was provided by the property or booking platform.
This experience was disgraceful and unacceptable on every level. If you value safety, cleanliness, and customer service, avoid Green Garden Residence entirely.
