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Mercure Krakow Stare Miasto (Old Town)

4.0 star property
Hotel near Kraków Barbican in Kraków

Choose dates to view prices

Photo gallery for Mercure Krakow Stare Miasto (Old Town)

Restaurant
Front of property
Privilege, Room, 1 Double Bed
Exterior
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Pawia 18 B, Kraków, 31154
  • Place, Kraków Barbican
    ‪3 min walk‬
  • Place, Main Market Square
    ‪8 min walk‬
  • Place, St. Mary's Basilica
    ‪9 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

Room options

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Twin Beds

9.4 out of 10
Exceptional
(18 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | Exterior

Classic Room, 1 Double Bed

9.6 out of 10
Exceptional
(59 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Classic Double Room

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Suite, Multiple Beds

Executive Suite, Multiple Beds

Executive Suite, Multiple Beds

  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Junior Suite With Double Bed And Sofa Bed

  • Sleeps 4

Executive Suite, Multiple Beds

  • Sleeps 2

Privilege Room With A Large Bed

  • Sleeps 2

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About the area

Kraków

Heart of Kraków.Within a 15-minute walk of this Kraków City Centre hotel, you'll find Kraków Barbican and Main Market Square. Also, St. Mary's Basilica is within half a mile (1 km) and Cloth Hall is within 2 miles (3 km).

What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Kraków Barbican - 3 min walk - 0.3 km
  • Main Market Square - 8 min walk - 0.7 km
  • St. Mary's Basilica - 9 min walk - 0.8 km
  • Cloth Hall - 9 min walk - 0.8 km

Getting around

  • Kraków Główny Station - 9 min walk
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 11 min drive
  • John Paul II - Balice Airport (KRK) - 35 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Burger King - ‬2 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪Subway - ‬1 min walk

About this property

Mercure Krakow Stare Miasto (Old Town)

Hotel near Kraków Barbican in Kraków
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3229 square feet (300 square meters) and includes a conference center. A fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Krakow Stare Miasto (Old Town). An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This Kraków hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 7 levels
  • Meeting rooms
  • 3229 sq ft of conference space
  • 300 sq m of conference space
  • Built in 2016
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Krakow Stare Miasto (Old Town) offers 198 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (PLN 120 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; PLN 99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Shopping mall
  • Winery release events

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 90 per pet, per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 99 per person
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: PLN 120 per day
  • Pet fee: PLN 90 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property uses eco-friendly cleaning products. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel
Mercure Krakow Stare Miasto Old Town
Mercure Krakow Stare Miasto
Mercure Krakow Stare Miasto (opening September 2016)
Mercure Krakow Stare Miasto (Old Town) Hotel
Mercure Krakow Stare Miasto (Old Town) Kraków
Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Mercure Krakow Stare Miasto (Old Town) Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 815 out of 1000 reviews
Rating 8 - Good. 154 out of 1000 reviews
Rating 6 - Okay. 21 out of 1000 reviews
Rating 4 - Poor. 5 out of 1000 reviews
Rating 2 - Terrible. 5 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely, clean and fresh. The reception on check in and check out were amazing and so helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Heena

Stayed 2 nights in Aug 2025

10/10 Excellent

David

Travelled with partner
Liked: Amenities
Centrally located for the Old Town, rail and bus stations as well as the tram, the Hotel offers hoid service, modern clean rooms with great meal choices.
Stayed 3 nights in Oct 2025

10/10 Excellent

Paul, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, quality furnishings, excellent breakfast. Helpful staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't have the breakfast. Had one evening meal but there was only extremely expensive wines so we didn't return, shame really. Bed and bedding very comfortable. Maid was fantastic, we were in 427 and the room was always pristine when we returned. Shower was lovely and had a shelf in! (why do so many hotels not have a shelf in the shower?!) Hotel location was very good for us. We arrived by train and its a 6 minute walk. We went on two tours (Auschwitz and Salt mine)and the hotel was a default pick up point for them both. Close to Old town, bit further for castle and Jewish quarter.
Stayed 5 nights in Oct 2025

10/10 Excellent

Emily, Hancock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located hotel that was charming and had nice amenities.
Stayed 1 night in Oct 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
It was so clean, staff we
Stayed 3 nights in Oct 2025

10/10 Excellent

Margery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff and the manager were very friendly and helpful. I appreciated their time to help me with my questions and advice.
Stayed 1 night in Oct 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was very short, as we had a very early train to catch (the hotel is across the street from the station). We were impressed. They gave us a room upgrade and the hotel was quite stylish. The only reason I am giving it 4 stars is the location wouldnt be my first preference when staying in Krakow and i didnt have enough time to check amenities, breakfast, etc.
Stayed 1 night in Sep 2025

8/10 Good

Anders

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is situated right across a large shopping mall and the Main station is at the back of the shopping mall.
Stayed 1 night in Sep 2025

10/10 Excellent

ARIELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were excellent! The front desk staff in particular went above and beyond assisting me in changing my room between a group tour and separate reservation, and then again when I extended my stay by one day. I would definitely stay here again when I return to Krakow.
Stayed 2 nights in Sep 2025

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with a really good restaurant! Comfy beds, good location
Stayed 1 night in Sep 2025

10/10 Excellent

Oliver

Business traveller
Stayed 1 night in Aug 2025

10/10 Excellent

Piotr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay - everyone is very friendly and welcoming. Nice, clean rooms and a very tasty breakfast.
Stayed 1 night in Aug 2025

10/10 Excellent

Anye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel!!! 10/10

I booked a 4 night stay here based on the location and reviews and we had the best experience ever. Location was excellent as it is right across the street from a huge mall and the main train station (airport train coming in was under 20mins). Room was clean and modern, and the beds were firm and fresh. Bathroom was clean and the water pressure was great. Wifi worked very well. Not a lot of English channels on TV but we didn’t have much time for TV anyhow. The front desk staff were amazing; super friendly and helpful. When we checked out we were given a Polish pretzel as a souvenir. I will definitely stay here again and I highly recommend this hotel to anyone thinking of coming to Krakow. 10/10
Stayed 4 nights in Aug 2025

10/10 Excellent

Beth

Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. We were concerned about the noise being in such a busy area but it was not an issue. Staff was amazingly courteous & helpful. Transportation was excellent! Close to the main station, a mall & pick/up point for tours. Will definitely return!
Stayed 2 nights in Aug 2025

10/10 Excellent

SULAKSHANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

analyn

Stayed 1 night in Jul 2025

10/10 Excellent

Rani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, environment, Breakfast and many more .... This hotel is amazing
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location!!!!!!!
Stayed 2 nights in Jul 2025

10/10 Excellent

HALINA

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to center!!!
Stayed 1 night in Jul 2025

10/10 Excellent

David, farnborough

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was neat and tidy. Plenty of power points and a wonderful air conditioning system. Beds were a little soft but still very comfortable. Breakfast was ok although the omlette lady could use some customer service training!
Stayed 4 nights in Jun 2025