All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Construction and noise. Cold showers. Dirty towels. Limited vegetarian catering. Poor
communication to help rectify all of the above and no compensation.
Best place to stay in KL, like living in your own luxury apartment! Such nice staff as well!
Amirpasha
Stayed 2 nights in Jul 2025
6/10 Okay
Adam
Business traveller
May 28, 2025
Liked: Room comfort
I stayed in the king suite which was very outdated and in need of renovation. The air conditioning unit was directly outside the window which was roaring all night. Which made it hard to sleep.
The bathtub although very nice, was chipped and had dirt along the sides. Aswell as the sink area. I guess you get what you pay for in KL
All of the staff were very friendly and very helpful.
Room (one bedroom suite) was fantastic.
Pool on 18th floor was great.
Both the Pavilion Mall and the Suria Mall are within easy walking distance of the hotel.
No complaints
The facial recognition system needed to get into the place and operate the lift did not work and according to google reviews, often does not work. This meant I had to find staff anytime I wanted to go in and up to our room.
Graeme
Stayed 2 nights in Jan 2025
10/10 Excellent
Verified traveller
Nov 9, 2024
Liked: Cleanliness, room comfort
Great stay
Great location; Friendly staff; Clean and nice room with a great view; Comfortable bed; The kitchen came in handy, with a microwave, a fridge, and a full range of cutlery and a pot and pan.
Verified traveller
Stayed 1 night in Nov 2024
10/10 Excellent
Paul
Oct 1, 2024
Liked: Cleanliness, room comfort
Paul
Stayed 1 night in Sep 2024
6/10 Okay
Martin
Travelled with partner
Aug 20, 2024
Disliked: Cleanliness
Good location, but don’t expect much from the staff or facilities. Bathroom needed a deep cleaning!
The property is in a great location but the room left much to be desired. Stains on rugs, ripped sheets, leak from bathtub and bedside table had exposed adhesive and someone else’s hair stuck in it. While I nearly tried to find other accommodation, we stuck it out. The price was good and housekeeping came each day which was great, but I wouldn’t stay again.
Bradley Phillip
Stayed 4 nights in May 2024
4/10 Poor
James
Jun 2, 2024
Liked: Cleanliness, room comfort
Could be better.
Check in was poor. Took around 20 minutes for no apparent reason. I was asked for a WhatsApp number. Never used that app before and don’t want to, but they moved on from that fairly quickly and this didn’t appear to be the cause of 20 minutes of just mucking around. After the initial 20 minutes of fluffing around, they advised that they use facial recognition for access to the elevators, but their system to take my photo was not working. Therefore I had no lift access for the first few hours of my stay and had to be escorted to my room by staff. Had to have a cold shower as no hot water for no apparent reason. Otherwise clean and comfortable and great location.
James
Stayed 1 night in May 2024
10/10 Excellent
Verified traveller
Apr 2, 2024
Liked: Cleanliness, room comfort
A 5-star facility maybe 15 yrs ago but still good
Room is great except for the condition is getting old. It is a state of the art facility maybe 15 years ago, but you can see the aging of the furnitures and setup in the kitchen and restroom. Other than that, security is good and service/security staff are great.
The location and rooms were great but it felt like the property ad seen better days. Everything felt a little run down.. There was sufficient but very limited cutlery and crockery and lots of the equipment in the gym was out of order. The staff were really helpful and friendly. Location was brilliant
Timothy
Stayed 4 nights in Feb 2024
6/10 Okay
Stuart
Feb 22, 2024
Liked: Cleanliness, room comfort
Kl2024
Very basic
Stuart
Stayed 4 nights in Feb 2024
10/10 Excellent
Vishal
Travelled with family
Feb 12, 2024
Liked: Cleanliness, room comfort
Highly recommend place for comfort and quality.
Amazing apartment. Amazing location.
Very clean and comfortable suites. Highly impressed with every tiny amenities in the apartment.
In 2 bedroom suites we had 2 baths, 2 king beds with top quality bedding. 4 AC controller.
Living room was amazing. Nice couch, great views. Kitchen was great as well. Expected some more small pans but that is not a bummer.
Beyond expectations was active connection of Netflix and multiple TVs. Super fast WiFi.
Highly recommended place.
Vishal
Stayed 2 nights in Feb 2024
10/10 Excellent
Jose
Feb 3, 2024
Liked: Cleanliness
Jose
Stayed 1 night in Jan 2024
8/10 Good
Keith Joseph
Feb 1, 2024
Liked: Cleanliness
An excellent location
Keith Joseph
Stayed 4 nights in Jan 2024
10/10 Excellent
Ka Bo Kitty
Jan 9, 2024
Ka Bo Kitty
Stayed 4 nights in Dec 2023
4/10 Poor
Abneesh
Jan 2, 2024
Disliked: Cleanliness, room comfort
Not worth it!
Great view but that is all! Needs to be thoroughly cleaned especially the bathroom. The tub was very dirty and there was dust deposited on the shower curtain. It looked like it has never been cleaned. Bathroom wall tiles were not cleaned and had stains. The bed was ok but comforter sucked and was too small for 2 people. Balcony did not have proper outdoor furniture to actually enjoy the view. Utensils in the kitchen were not clean and had mold. Towels provided were old and worn out. Housekeeping was provided but one day they just didn’t show up on time and came at like 3pm.
Abneesh
Stayed 3 nights in Dec 2023
10/10 Excellent
Verified traveller
Dec 7, 2023
Liked: Cleanliness, room comfort
Verified traveller
Stayed 2 nights in Dec 2023
10/10 Excellent
Jeff
Dec 5, 2023
Awesome staff. Very helpful above and beyond
Jeff
Stayed 7 nights in Nov 2023
6/10 Okay
Katherine
Travelled with family
Nov 9, 2023
Liked: Cleanliness, amenities
Nice rooms. Huge! We had issues both nights in the room with the water! Either very slow or not at all! When we called they mentioned they were having issues with the whole building with the pump.
Window in bathroom was broken. Could not lock closed. So noise from street could be heard easily. Plus it can open enough for someone to crawl out and drop 15 flights.
Family room only had 2 bowls, 3 spoons and 3 forks… hard to eat breakfast in room.
If the water issue gets fixed, nice place to stay with minor other issues.