Note fondée sur 310 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2019 par M. Kumar, Gestion de l’hôtel
Dear Sir/Madam,
Thank you for giving us a good rating. We are always striving to provide exceptional services to our guests every time.
We look forward for an opportunity to serve you again in the near future with our brighthearted hospitality.
par un voyageur
Publié le 11 mars 2024 sur Expedia
Breakfast option was too limited, part of the dining area had strong sunlight which could be blocked by tinted or blinds. Reception at breakfast area was slow due to limited manpower. Limited transport and food options around, slightly isolated.
Commentaires de Gestion de l’hôtel
11 mars 2024 par HGI Team, Gestion de l’hôtel
Dear Huey Jin,Thank you for taking the time to share your feedback with us.Please accept our sincerest apologies for our hospitality that failed to meet your expectation, and for the distress experienced during your stay with us in particular on the restaurant experience. Corrective actions will be taken to address the concerns you have raised, which will further reinforce to prevent recurrence of that similar situation.While it is never pleasant to hear that we did not meet the expectations of a valued guest, we appreciate for bringing this matter to our attention as it will assist us to continue to improve our hospitality standard. I hope for the opportunity to personally welcome you back to Hilton Garden Inn Puchong and ensuring a memorable experience in the very near future.Kind Regards,Rosli JaafarAssistant Front Office Manager
par un voyageur
Publié le 8 mars 2024 sur Hotels
To far from the city!
Commentaires de Gestion de l’hôtel
8 mars 2024 par HGHI team, Gestion de l’hôtel
Dear Jung ill,Thank you for sharing your feedback with us. While we understand that our location may not meet everyone's preferences, we do appreciate your perspective. Our aim is to provide a tranquil and serene environment away from the hustle and bustle of the city, allowing our guests to unwind and relax amidst nature.Your feedback is valuable to us, and we will take it into consideration as we continuously strive to enhance the experience for our guests.We hope you will consider staying with us again in the future and we hope to see you again soon. Kind Regards,Rosli JaafarAssistant Front Office Manager
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mars 2024 par HGI Team, Gestion de l’hôtel
Dear David,Thank you for taking the time to share your feedback with us.Please accept our sincerest apologies for our hospitality that failed to meet your expectation, and for the distress experienced during your stay with us in particular on your overall experience. We certainly would appreciate if you could share details of your unpleasant experiences to me directly at Rosli.Jaafar@hilton.com. We want to make sure we address your detailed comments with the team, as direct guest feedback is an important tool for our evaluation and improvements moving forward. We hope you will consider staying with us again in the future and we hope to see you again soon. Kind Regards,Rosli JaafarAssistant Front Office Manager
par un voyageur de Las vegas
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 mars 2024 par HGI Team, Gestion de l’hôtel
Dear David,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Lake view is excellent
Commentaires de Gestion de l’hôtel
1 mars 2024 par HGI Team, Gestion de l’hôtel
Dear Charlie,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your feedback is invaluable to us, and we appreciate your kind words. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Everything is nice. No cons. I will definitely visit second time if I will ever visit Malaysia again. Most recommended property and excellent services. No complain at all. Thanks, Rukhsar
Commentaires de Gestion de l’hôtel
27 févr. 2024 par HGI Team, Gestion de l’hôtel
Dear Bhavin,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your feedback is invaluable to us, and we appreciate your kind words. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
par un voyageur
Nice and clean but nothing around it
Publié le 26 févr. 2024 sur HotelsA clean and relatively new hotel that is well maintained.
The mall is empty and surrounding area lacks amenities and you will need to travel if you want outside food or shopping.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par HGI Team, Gestion de l’hôtel
Dear Dave,Thank you for taking the time to provide us with your feedback. We're pleased to hear that you found our hotel to be clean, well-maintained, and relatively new. Ensuring a comfortable and pleasant stay for our guests is our top priority.We understand your concerns about the surrounding area and the lack of amenities nearby. While we strive to provide a comfortable environment within our hotel, we also recognize the importance of offering convenient options for dining and shopping nearby. We will certainly take your feedback into consideration as we continue to enhance our guest experience.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
par un voyageur
Publié le 25 févr. 2024 sur Expedia
The hotel is clean and staffs are friendly
Commentaires de Gestion de l’hôtel
27 févr. 2024 par HGI Team, Gestion de l’hôtel
Dear Kok Keong,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. Your feedback is invaluable to us, and we appreciate your kind words. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back in the future and providing you with another excellent experience.Kind Regards,Rosli JaafarAssistant Front Office Manager
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 févr. 2024 par HGI team, Gestion de l’hôtel
Dear Lee,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
