Ratings based on 983 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 4, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by QI, Hotel Management
Dear Mr. Jamie,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing feedback about your recent visit. Please rest assured that your comments have been shared among our team and we would continually seek ways to further enhance the experience of valued guests like yourself.The team and I look forward to welcome you back at Sunway Putra Hotel in the near future.Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A traveller
Posted Jan. 30, 2024 on Expedia
Services, location,cleanliness
Comment from Hotel Management
Jan. 31, 2024 by QI, Hotel Management
Dear Mr. Eyobo,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A traveller
Posted Jan. 11, 2024 on Hotels
by A traveller
Posted Dec. 4, 2023 on Expedia
Disappointed with a 5-star hotel with poor facilities. Need to ask for face towels.
Comment from Hotel Management
Dec. 5, 2023 by QI, Hotel Management
Dear Mr. Yam Khoon,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing feedback about your recent visit. Please rest assured that your comments have been shared among our team and we would continually seek ways to further enhance the experience of valued guests like yourself.Please accept our sincere apologies for the inconvenience you have experienced during your stay.The team and I look forward to welcome you back at Sunway Putra Hotel in the near future.Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A traveller
Friendly
Posted Oct. 30, 2023 on HotelsGood location. Excellent service
Comment from Hotel Management
Oct. 30, 2023 by QI, Hotel Management
Dear Mr Sidik,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A traveller
Posted Oct. 29, 2023 on Expedia
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Comment from Hotel Management
Oct. 30, 2023 by QI, Hotel Management
Dear Ms. Jassica Jane,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A traveller
Posted Oct. 16, 2023 on Expedia
Near the shopping mall.
Comment from Hotel Management
Oct. 16, 2023 by QI, Hotel Management
Dear Mr Pauzan,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A traveller
Posted Oct. 9, 2023 on Expedia
The people were so kind and helpful!
Comment from Hotel Management
Oct. 10, 2023 by QI, Hotel Management
Dear Ms Debbie,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A traveller from Seremban
Posted Oct. 9, 2023 on Expedia
Everything was perfect
Comment from Hotel Management
Oct. 9, 2023 by QI, Hotel Management
Dear Ms Harris,Greetings from Sunway Putra Hotel Kuala Lumpur!It has been our pleasure to welcome you at Sunway Putra Hotel and we thank you for sharing your feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Thank you.Kind regards,Aree RozlanQuality Improvement Department
by A traveller
Disappointing reception
Posted Sep. 27, 2023 on HotelsWas told there was no room with king size bed left. However, colleague who checked in after me was given a king size bed.
Comment from Hotel Management
Sep. 29, 2023 by QI, Hotel Management
Dear Guest,Thank you for bringing this matter to our attention, and we appreciate your understanding and patience.We understand your concern regarding the room allocation and the availability of a king-size bed. We wish to clarify that room assignments are subject to various factors, including room availability, prior reservations, special requests, and timing of check-ins.In this particular case, your friend may have been allocated a king-size bed due to a variety of reasons. At the time of your check-in, the specific room with a king-size bed may have still been occupied or undergoing maintenance, necessitating a different room assignment. However, when your friend arrived for check-in later, the room might have become available, allowing us to accommodate the request for a king-size bed.Additionally, we wanted to minimize any inconvenience and waiting time for the king-size bed room to be ready hence why another bedding category was being offered as we do not have a specific timing of when the king-size bed will be available. If you do not mind waiting for the preferred room type in the future, kindly inform our team during check-in.We appreciate your understanding of the situation and assure you that our team always strives to ensure our guests have a comfortable and enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.We look forward to welcoming you again.Best regards,Aree
