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Sheraton Kuching Hotel

3.5 star property
3.5-star hotel near Hills Shopping Mall

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Photo gallery for Sheraton Kuching Hotel

Outdoor pool
Presidential Suite, 1 King Bed, Non Smoking
In-room safe, desk, laptop workspace, blackout drapes
5 restaurants, lunch, dinner served; Chinese cuisine
5 restaurants, lunch, dinner served; Chinese cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Breakfast available
  • Housekeeping
  • Laundry

Explore the area

View in a map
2, Jalan Padungan, Kuching, 93100
  • Place, Kuching Waterfront
    ‪13 min walk‬
  • Place, Sarawak General Hospital
    ‪2 min drive‬
  • Place, Vivacity Megamall
    ‪5 min drive‬
  • Airport, Kuching (KCH-Kuching Intl.)
    ‪14 min drive‬

Room options

View all photos for Junior Suite, 1 Bedroom, Non Smoking

55-inch LED TV with satellite channels

Junior Suite, 1 Bedroom, Non Smoking

  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking | View from property

Club Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Twin Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Club Room, 1 Twin Bed, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking

  • 9 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

55-inch LED TV with satellite channels

Junior Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

  • 374 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Twin Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 Twin Bed, Non Smoking, City View

7.6 out of 10
Good
(4 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Premier Room, 1 King Bed, Non Smoking, City View

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Twin Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Twin Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Kuching

Heart of Kuching.Within a 5-minute walk of the hotel, you'll find Hills Shopping Mall and Jalan Padungan. Kuching Waterfront and Sarawak General Hospital are also within 2 miles (3 km).

What's nearby

  • Jalan Padungan - 3 min walk - 0.3 km
  • Hills Shopping Mall - 3 min walk - 0.3 km
  • Kuching Waterfront - 13 min walk - 1.1 km
  • Sarawak General Hospital - 2 min drive - 2.6 km
  • Vivacity Megamall - 5 min drive - 4.7 km

Getting around

  • Kuching Intl. Airport (KCH) - 20 min drive

Restaurants

  • ‪Fock Hai DimSum (福海) - ‬1 min walk
  • ‪Nomadic - ‬1 min walk
  • ‪Life Cafe Padungan 人间茶坊 - ‬1 min walk
  • ‪Cat City Cafe & Bistro 2 - ‬1 min walk
  • ‪Huan Loke Cafe - ‬1 min walk

About this property

Sheraton Kuching Hotel

3.5-star hotel near Hills Shopping Mall
Sheraton Kuching Hotel offers its guests an outdoor pool and a children's pool. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. Sheraton Kuching Hotel also features tour/ticket assistance, a garden, and concierge services. Parking is available for a fee.

This 3.5-star Kuching hotel is smoke free.

  • 1 building
  • 378 guestrooms or units
  • 23 levels
  • 5 dining venues
  • Meeting rooms
  • Built in 2023
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Sheraton Kuching Hotel offers 378 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Accommodations offer separate sitting areas. 55-inch LED televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Kuching hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

View from room

Hilton Kuching

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, 685 reviews
The price is CA $155
CA $171 total
includes taxes & fees
Oct 15 - Oct 16
Hilton Kuching

Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (MYR 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 88 for adults and MYR 44 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Children's pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator (37 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch LED TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Kuching Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 162.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 88 for adults and MYR 44 for children
  • Secured self parking fee: MYR 10 per day
  • Rollaway bed fee: MYR 162.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sheraton Kuching Hotel Hotel
Sheraton Kuching Hotel Kuching
Sheraton Kuching Hotel Hotel Kuching

Reviews

Sheraton Kuching Hotel Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 46 out of 73 reviews
Rating 8 - Good. 10 out of 73 reviews
Rating 6 - Okay. 10 out of 73 reviews
Rating 4 - Poor. 3 out of 73 reviews
Rating 2 - Terrible. 4 out of 73 reviews

Reviews

6/10 Okay

Jesmie

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Room started to smell albeit a relatively new hotel. Hotel staff service level is extremely poor
Stayed 1 night in Jun 2025

8/10 Good

Jervis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

10/10 Excellent

DEMAO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Po Chu

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Chin Tong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jesmie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort

A good location and pleasant environment

A pleasant environment but needing a bit of extra oversight from management to improve attention to general housekeeping and service in certain areas. A new manager has just arrived who we believe will look to address these issues. Took feedback on board and keen to remedy. In a good location though. The Japanese restaurant on the penultimate floor is very good quality (albeit is independent to the hotel so take payment card).
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, excellent staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

PARIMALA

Stayed 2 nights in Dec 2024

6/10 Okay

Angeline

Stayed 2 nights in Nov 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

May

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their service stood out. Always ready to assist and accomodate. Housekeeping needs to do beater. Daily room cleaning is inconsistent. Towels were a hit and missed. On some days the room was immaculately cleaned and tidied up while on other days it looked like a rushed job.
Stayed 10 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort

Still “starting up”!

Still not fully commissioned. Corridor stinks. No bell service!
Stayed 1 night in Sep 2024

10/10 Excellent

Qarina Damia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As above
Stayed 2 nights in Sep 2024

10/10 Excellent

Mohamad Yusof

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Near enough to waterfrong
Stayed 3 nights in Sep 2024

8/10 Good

Eugene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk is too slow (check-in/check-out) - not up to Sheraton standards. Not adequately staffed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is convenient, near Sarawak river front. walking distance to lots of shops and china town area. Room is clean n spacious. Very comfortable bed for a good sleep (king bed)
Stayed 2 nights in Aug 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Well located hotel which is close to the waterfront and had a great pool. It seemed to be quite business focused, which is fine as it meant there were less people in the pool (which has amazing views of the city) than would be expected if catering to couples and families. Slight downside in that I had to ask every morning for a second towel as they kept giving us only one, again maybe because of the business focus. Breakfast was very good and staff very attentive.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

Kai Wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and services

Good location and services. It was a great surprise that there was no balsamic/vinegar in the salad area (even I have requested twice), although many salad creams. It is a common knowledge that olive oil and balsamic/vinegar must be offered for salad. In addition, it is also a common knowledge now that salad creams are not healthy. Therefore must provide olive oil and vinegar for salad. Maybe the cooks need to be updated in catering knowledge.
Stayed 4 nights in Jul 2024

6/10 Okay

Leong

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

A 5 star hotel that deserved only 3

Would have given it a 5 star rating as I was very impressed initially with the service, room condition, etc. As I stayed on then i realised there are a number of issues. Though it is a less than a year old the hotel has certain areas barricaded due to repairs? or structure not completed? Phone line for the whole hotel was completely out of service from 12 - 13 July. Then I discovered that amongst the 3 rooms we (friends) stayed in and we all booked the same Superior rooms, my room and another friend's were on the 7 and 5 levels. The other friend was on level 10 with better view. To add insult to injury, his room has a coffee making machine. Room service was also another issue. Bath towels not replaced though left on the floor, found them hanging up again, face towels were absent and even floor mat/towel was missing. Even tea packets were not replaced even though container was empty. All these happened on different occasions. Seriously we (all of us) had decided we would not stay here on our next return. We had stayed in other so-called not 5 star hotels in Kuching but as bad as this.
Stayed 3 nights in Jul 2024