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HOTEL MYSTAYS Kumamoto Riverside

3.0 star property
3-star hotel near Sakura Machi Kumamoto

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Photo gallery for HOTEL MYSTAYS Kumamoto Riverside

River View Fourth Non-smoking
Breakfast served
Lobby
Exterior
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
4-12 Kouya-Ima-machi, Chuo-ku, Kumamoto, Kumamoto-ken, 860-0012
  • Sakura Machi Kumamoto
    ‪5 min walk‬
  • Kumamoto-jo Hall
    ‪7 min walk‬
  • Kumamoto Castle
    ‪14 min walk‬
  • Kumamoto (KMJ)
    ‪21 min drive‬

Room options

View all photos for Standard Twin Smoking

1 bedroom, in-room safe, desk, free WiFi

Standard Twin Smoking

8.0 out of 10
Very good
(1 review)
  • 17.4 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for River View Fourth Non-smoking

River View Fourth Non-smoking

River View Fourth Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 38.6 sq m
  • River view
  • Sleeps 7
  • 3 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Twin Non-smoking

1 bedroom, in-room safe, desk, free WiFi

Standard Twin Non-smoking

8.0 out of 10
Very good
(4 reviews)
  • 17.2 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for River View Triple Non-smoking

1 bedroom, in-room safe, desk, free WiFi

River View Triple Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 23.2 sq m
  • River view
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Semi Double Smoking

1 bedroom, in-room safe, desk, free WiFi

Standard Semi Double Smoking

  • 16.8 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Family 5 bed Non-smoking

Family 5 bed Non-smoking

Family 5 bed Non-smoking

  • 45.3 sq m
  • Sleeps 8
  • 3 Large Twin Beds and 2 Twin Sofa Beds

View all photos for Standard Double Non-smoking

1 bedroom, in-room safe, desk, free WiFi

Standard Double Non-smoking

8.8 out of 10
Excellent
(10 reviews)
  • 12.5 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Smoking

1 bedroom, in-room safe, desk, free WiFi

Standard Double Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 12.5 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for River View Triple Non-smoking (Eco Plan - No Cleaning Services)

1 bedroom, in-room safe, desk, free WiFi

River View Triple Non-smoking (Eco Plan - No Cleaning Services)

  • 23 sq m
  • River view
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Semi Double Non-smoking

1 bedroom, in-room safe, desk, free WiFi

Standard Semi Double Non-smoking

7.4 out of 10
Good
(3 reviews)
  • 16.8 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Double Non-smoking (Eco Plan - No Cleaning Services)

1 bedroom, in-room safe, desk, free WiFi

Standard Double Non-smoking (Eco Plan - No Cleaning Services)

8.0 out of 10
Very good
(6 reviews)
  • 12.5 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Smoking (Eco Plan - No Cleaning Services)

1 bedroom, in-room safe, desk, free WiFi

Standard Double Smoking (Eco Plan - No Cleaning Services)

  • 12.5 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Semi Double Smoking (Eco Plan - No Cleaning Services)

1 bedroom, in-room safe, desk, free WiFi

Standard Semi Double Smoking (Eco Plan - No Cleaning Services)

  • 16.8 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Semi Double Non-smoking (Eco Plan - No Cleaning Services)

1 bedroom, in-room safe, desk, free WiFi

Standard Semi Double Non-smoking (Eco Plan - No Cleaning Services)

8.0 out of 10
Very good
(1 review)
  • 16.8 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Twin Non-smoking (Eco Plan - No Cleaning Services)

1 bedroom, in-room safe, desk, free WiFi

Standard Twin Non-smoking (Eco Plan - No Cleaning Services)

8.0 out of 10
Very good
(1 review)
  • 17.2 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Japanese Family Twin Non-smoking (Eco Plan - No Cleaning Services)

1 bedroom, in-room safe, desk, free WiFi

Japanese Family Twin Non-smoking (Eco Plan - No Cleaning Services)

  • 26.8 sq m
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Superior Triple Non-smoking (Eco Plan - No Cleaning Services)

1 bedroom, in-room safe, desk, free WiFi

Superior Triple Non-smoking (Eco Plan - No Cleaning Services)

10.0 out of 10
Exceptional
(2 reviews)
  • 26.8 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Twin Non-smoking (Eco Plan - No Cleaning Services)

1 bedroom, in-room safe, desk, free WiFi

Superior Twin Non-smoking (Eco Plan - No Cleaning Services)

9.6 out of 10
Exceptional
(4 reviews)
  • 21.1 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Twin Smoking (Eco Plan - No Cleaning Services)

1 bedroom, in-room safe, desk, free WiFi

Standard Twin Smoking (Eco Plan - No Cleaning Services)

  • 17.4 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for River View Twin Non-smoking (Eco Plan - No Cleaning Services)

1 bedroom, in-room safe, desk, free WiFi

River View Twin Non-smoking (Eco Plan - No Cleaning Services)

  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Twin Beds

View all photos for River View Twin Non-smoking

1 bedroom, in-room safe, desk, free WiFi

River View Twin Non-smoking

  • 23.2 sq m
  • River view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Japanese Family Twin Non-smoking

1 bedroom, in-room safe, desk, free WiFi

Japanese Family Twin Non-smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 26.8 sq m
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Superior Triple Non-smoking

1 bedroom, in-room safe, desk, free WiFi

Superior Triple Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 26.8 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Twin Non-smoking

1 bedroom, in-room safe, desk, free WiFi

Superior Twin Non-smoking

8.0 out of 10
Very good
(1 review)
  • 21.1 sq m
  • Sleeps 4
  • 2 Large Twin Beds

About the area

Kumamoto

Heart of Kumamoto.Within a 10-minute walk of this Chuo Ward hotel, you'll find Sakura Machi Kumamoto and Kumamoto-jo Hall. Also, Kumamoto City Hall is within half a mile (1 km) and Contemporary Art Museum Kumamoto is within 2 miles (3 km).

What's nearby

  • Sakura Machi Kumamoto - 5 min walk - 0.5 km
  • Kumamoto-jo Hall - 7 min walk - 0.6 km
  • Kumamoto City Hall - 10 min walk - 0.9 km
  • Contemporary Art Museum Kumamoto - 11 min walk - 1.0 km
  • Kumamoto Castle - 14 min walk - 1.2 km

Getting around

  • Suidocho Tram Stop - 13 min walk
  • Fujisakigumae station - 19 min walk
  • Kumamoto Airport (KMJ) - 54 min drive

Restaurants

  • ‪Cafe&bar SHAHRUL - ‬1 min walk
  • ‪メイドカフェQT - ‬2 min walk
  • ‪blé blé - ‬2 min walk
  • ‪Cafe Bistrot CHOCOLaT - ‬2 min walk
  • ‪喫茶花水木 - ‬3 min walk

About this property

HOTEL MYSTAYS Kumamoto Riverside

3-star hotel near Sakura Machi Kumamoto
There's a restaurant on site. Public spaces have free WiFi. There are 3 meeting rooms available. HOTEL MYSTAYS Kumamoto Riverside also features a vending machine, laundry facilities, and dry cleaning/laundry services.

Smoking is allowed in designated areas at this 3-star Kumamoto hotel.

  • 1 building
  • 194 guestrooms or units
  • 11 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Dining venue
HOTEL MYSTAYS Kumamoto Riverside offers 194 air-conditioned accommodations with safes and slippers. 43-inch LCD televisions come with digital channels and pay movies.

Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Languages

English, Japanese

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  • Restaurant
  • Air conditioning
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Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (JPY 1,200 per night)
  • Street parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 1,600 for adults and JPY 800 for children
  • A restaurant

Things to do

  • Shopping

Accessibility

  • Elevator

Room amenities

Entertainment

  • 43-inch LCD TV with digital channels
  • Pay movies

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1600 for adults and JPY 800 for children
  • Nearby parking fee: JPY 1200 per night (33 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Riverside Hotel Kumamoto
Riverside Kumamoto
Riverside Hotel Kumamoto
Mystays Kumamoto Riverside
HOTEL MYSTAYS Kumamoto Riverside Hotel
HOTEL MYSTAYS Kumamoto Riverside Kumamoto
HOTEL MYSTAYS Kumamoto Riverside Hotel Kumamoto

HOTEL MYSTAYS Kumamoto Riverside Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 225 out of 696 reviews
Rating 8 - Good. 281 out of 696 reviews
Rating 6 - Okay. 128 out of 696 reviews
Rating 4 - Poor. 40 out of 696 reviews
Rating 2 - Terrible. 22 out of 696 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

SATYAJIT, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Finally a hotel in Japan that provides good quality pillows.
Stayed 2 nights in Feb 2025

10/10 Excellent

Byeongjin

Stayed 3 nights in Jan 2025

10/10 Excellent

Kevin

Stayed 2 nights in Jan 2025

6/10 Okay

Natta, Lynnwood

Liked: Staff & service
The room very small but the location and staffs are very friendly and helpful
Stayed 2 nights in Dec 2024

8/10 Good

Kriz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good amenities.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kamri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth it! Stamped approval

Booked the no clean service double room and honestly I would do it again! This hotel is close to ginza section, great view of the river. Close to the sakumachi bus terminal only 8 minute walk. Staff is super friendly and helpful. The rooms are wonderful, why are you still reading?!? Book! It’s worth it!
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second time staying at this hotel. We booked the Basic Twin Room. The bathroom is quite old. It was very different to where we stayed in last year (we got a "new" room). I think this needs to be renovated, but the room itself is quite comfy, except the air conditioner. We tried to set the temperature to the lowest with high fan, but the room was still hot and stuffy especially when sleeping. Overall, we were pretty satisfied with the stay. We got a nice view of the river, the hotel was clean, staff were polite and friendly to tourists, breakfast was very good, and is within walking distance to Sakuramachi.
Stayed 3 nights in Sep 2024

10/10 Excellent

kwok chu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, near the Sakura shopping mall, many unique small shops around the hotel !

10/10 Excellent

Chelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the location, and especially the staff. Most appreciated was the refund for our prepaid nights that we could no longer use due to changes in our schedule in Kumamoto.
Stayed 5 nights in May 2024

10/10 Excellent

YAN

Stayed 1 night in Feb 2024

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

ATSUKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

The room was cozy but nice. Everything you need was there. The staffs were courtesy and helpful. The location was perfect too: a little walk about 5-10 min to the downtown area. Overall, it was convenient and nice. We enjoyed our stay.
Stayed 2 nights in Aug 2023

4/10 Poor

Tamara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Santosh

Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Bed was very uncomfortable and thermostat was malfunctioning causing the room to be uncomfortably hot throughout the night. Shower drain clogged with hair and needed to be cleaned out in order for water to drain. Good price for location and friendly staff but would not stay again.
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Standard cheap hotel more for business customers

Pretty standard for the cheaper hotels we’ve stayed in - we’ve been in Japan for 6 weeks, so stayed in quite a few! It’s very dated, but that’s normal for the cheaper hotels. The bed was too small for us both - it was a large single for 2 people, but not really sufficient for 2 so neither of us slept very well. Otherwise the bed was comfortable. I think this is more of a business hotel - if you are looking for luxury this is not the place for you! But if you are only using the place to sleep in and spend the day out and about, it’s fine. The reception area is large with an area to sit around in. Staff were very helpful and friendly and allowed us to leave our bags there for the day before checking in - this seems normal for most hotels thankfully since check in times are quite late - usually 3pm. We wouldn’t stay here again, but good enough for a night if you spend the day out and about.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

Chong Ming

Liked: Cleanliness, staff & service
Disliked: Room comfort

Decent

Room and bed was small compared to other hotel i stayed in japan. Few minutes walk to downtown. Staff was friendly and service was efficient
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Yu,Chia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Taha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really great hotel

So hotel was really amazing. The room was really clean. The staff were amazing, they were able to understand me and were able to help me. The area is really close to food and shops, along with tourist attractions. Really amazing experience.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. Easily walked to shopping and the castle, which unfortunately was closed for renovations. The room size was sufficient and comfortable.
Stayed 1 night in Jun 2019

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

This hotel is easily the best value-for-money I've had in a while. I think they recently renovated the hotel so it looks very nice with a lot of wood. My room smelt very new, was very big with two beds, and had a couple of chairs. Very clean. Beds and the *pillow* were sooo comfortable - best sleep in a while! Reception area also cozy, connected with a cafe next door, very comfortable. Would definitely stay here again.
Stayed 1 night in May 2019