Note fondée sur 31 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,5 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 févr. 2024 sur Expedia
excellent, I recommend
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Manager, Gestion de l’hôtel
Thanks for your feedback
par un voyageur
Publié le 12 avr. 2023 sur Expedia
par un voyageur
Publié le 2 févr. 2019 sur Hotels
par un voyageur
Publié le 9 mars 2024 sur Hotels
par un voyageur
Publié le 5 mars 2024 sur Expedia
The property and room was beautiful however, the towels were dirty. When I requested for clean towels. The housekeeper was very rude to me and said that they didn’t have any towels I had to go to the front desk to make a complaint before I got towels.
Also, the gym was under construction, which I found very disappointed as I wanted to use the gym in the morning
Commentaires de Gestion de l’hôtel
5 mars 2024 par The Manager , Gestion de l’hôtel
Hi Nana Yaa,I am sorry to hear about your experience with the dirty towels and the rude behavior of the housekeeper. It is unfortunate that the gym was under construction during your stay, especially since you were looking forward to using it. I appreciate you bringing these issues to our attention, and I will make sure to address them with the team to ensure they are resolved for future guests. Thank you for your feedback.
par un voyageur
Publié le 4 mars 2024 sur Expedia
This is a lovely hotel, although undergoing construction work when we stayed and with a few teething problems in the newly refurbished room (that the team worked hard to resolve)
The gardens are really lovely, the pool is great, the staff are excellent! Very welcoming and helpful.
We really enjoyed our stay here and would definitely return.
Commentaires de Gestion de l’hôtel
5 mars 2024 par The Manager , Gestion de l’hôtel
Hi Abigail, Thank you for sharing your feedback about your recent stay at our hotel. We are delighted to hear that despite the construction work and some initial issues in the room, you found our gardens lovely, the pool great, and our staff excellent. We appreciate your kind words about our team's hard work to resolve any issues you encountered. We are glad to know that you enjoyed your stay and would consider returning in the future. We look forward to welcoming you back for another wonderful experience. Thank you for choosing our hotel!
par un voyageur
Publié le 3 mars 2024 sur Expedia
Nancy at the front desk and Prince in the restaurant provide amazing 5-Star service. They both went above and beyond to make sure our stay was enjoyable. The hotel is beautiful, very eco-friendly , lots of green spaces. The room was spacious , clean and a mix of modern and rustic decor. Highly recommended.
Commentaires de Gestion de l’hôtel
3 mars 2024 par The Manager , Gestion de l’hôtel
Hi Patrick thanks for your feedback .Hope to see you again.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
5 mars 2024 par The Manager , Gestion de l’hôtel
Hi Samuel, Thanks for your feedback .
par un voyageur
Clean, comfortable, and economical
Publié le 16 févr. 2024 sur HotelsI was traveling to Kumasi solo for business purposes and I deeply enjoyed my stay at Sweet Garden Hotel. The location is good, not a far taxi ride from the Kumasi Mall and the Military museum.
The room was clean and luxurious. I was given a large room overlooking the gorgeous garden and pool. In the early afternoon/evening I could vibe to the fun sound of the afrobeat as children, families and couples played in the pool.
The restaurant and breakfast were essential, the restaurant which was open relatively late provided me an easy and tasty option just a few steps from my room after a busy day out in the city. There are a number of options to choose from so there is something for everyone and its all pretty good. I wish I got to try the pizza.
Above all the best part of the hotel is the staff. They work hard, are always attentive and incredibly kind. While I was alone for my work I didn't really feel lonely as the staff did their best to make me feel at home.
All of these aspects were made better by the very reasonable price which is almost a steal for the calmness and luxury of the hotel.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par The Manager , Gestion de l’hôtel
Thanks for your feedback and we hope to see you again.
par un voyageur
Good hotel let down by poor food service
Publié le 22 janv. 2024 sur HotelsWe stayed 2 nights in a deluxe room and I think we got upgraded to a suite, which was a lovely top floor room with an integral kitchen and balcony. Plenty of space for the two of us.
But food ordering, was difficult and inefficient.
The first night we were told the restaurant was closed for a staff presentation, but that we could order food for room service. So we ordered two courses plus wine and agreed to have it delivered at 7.30.
By 8.30, nothing had arrived, so we called down to reception and it arrived about 15 mins later.
The next day we ordered a snack by the pool, two of the chicken kebab and chips combo on their menu.
About 45 mins later 2 individual kebab skewers, that turned out to be beef, arrived. When we said that wasn't what we ordered, we were told the previous waiter must have got it wrong. So we clearly showed on the menu what we wanted and the waiter disappeared.
About an hour later, with the sun going down, and no food, I asked for the bill.
But, instead, two portions of beef kebabs and chips arrived.
If we hadn't ordered any food, I'd have said we had a very good stay, although you do need a cab to get anywhere, as it is some way out of town.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par The Manager , Gestion de l’hôtel
We do appreciate your feedback and we look forward to correct our mistakes.
