Ratings based on 512 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 3, 2024 on Expedia
Excellent hotel and beautiful lagoon pool. Great value for money. The breakfast provide is the highest with mixture English, Asian and Balinese local cuisine was the highlight.. Will come back again..
Comment from Hotel Management
Feb. 12, 2024 by Four Points by Sheraton Bali, Kuta, Hotel Management
Dear Darshan Pradhan and Kavya,Thank you for your review with an excellent rating. It’s brightening our day knowing how impressed you are by our breakfast and our lagoon pool. We will continue striving to provide exceptional services and outstanding experiences to our guests.We look forward to welcoming you back in the future for more great experiences with us.Best Regards,Four Points by Sheraton Bali, Kuta
by A traveller
Posted Jan. 29, 2024 on Expedia
Ok location. Need a lot of work to be done and you can see they have started, it would have been nice to have been notified that that was happening. Had a grinder and welder going on above the main pool on weekdays.
Comment from Hotel Management
Feb. 12, 2024 by Four Points by Sheraton Bali, Kuta, Hotel Management
Dear Vanessa,Thank you for your recent stay and for sharing your experience with us.We are ideally located in the heart of Kuta, surrounded by famous restaurants, bars, shopping centers, and close to Kuta. We sincerely apologize for the inconvenience experienced during your stay caused by construction work. Your feedback is important to improve our services in the future.We hope you will consider giving us another chance to provide you with a better experience in the future.Best Regards,Four Points by Sheraton Bali, Kuta
by A traveller
Posted Jan. 14, 2024 on Expedia
Well situated. Great staff and clean rooms.
Comment from Hotel Management
Jan. 15, 2024 by Four Points by Sheraton Bali, Kuta, Hotel Management
Dear Gavin, Thank you for taking the time to leave us a great review. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you and your family again in the future for another great experience with us.Regards,Four Points by Sheraton Bali, Kuta
by A traveller
Posted Jan. 8, 2024 on Expedia
Fantastic staff & excellent, clean hotel amenities.
Walkable to Kuta beach & the mall.
Breakfast was awesome & good spread of local and international cuisine. Shout out to Chef Oka & Calvin & barista Apria, in the restaurant.
Love the local food prep daily & freshly brewed long black …simply amazing …
Also to Front Office Manager Parta Yusa, making sure our stay was comfortable the whole week.
Will see you guys rly soon. Cheers
Comment from Hotel Management
Jan. 9, 2024 by Four Points by Sheraton Bali, Kuta, Hotel Management
Dear Mohamad Khairul Anil bin,Thank you for sharing your recent experience at Four Points by Sheraton Bali, Kuta, with a wonderful rating. We are overjoyed to hear that your moment with us was fantastic. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you back with more great experiences with us.Regards,Four Points by Sheraton Bali, Kuta
by A traveller
Posted Jan. 6, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by Four Points by Sheraton Bali, Kuta, Hotel Management
Dear Robert W,Thank you for your recent stay and taking the time to leave us a review. We value your feedback, and it is important for improving our services in the future.We look forward to welcoming you again in the future.Regards,Four Points by Sheraton Bali, Kuta
by A traveller
Posted Jan. 6, 2024 on Expedia
The property is beautiful. Despite being a 4 star, the layout , the pool the rooms are near 5 star quality.
While I was pleased with the property and my stay overall, there were minor things that found could have been better handled. For e.g. despite booking the room for 2 adults and 2 children, I had to constantly remind housekeeping and staff for towels. Some of the connection points in the room weren't working as was the remote to the TV. The bathtubs were really high to climb in so would caution anyone with any mobility issue. We did complain however as polite, courteous and eager to please, communication can be a bit of an issue countrywide.
All in all there were a few absolute stars on the property. Joe, the front of house manager Parta, Amelia at the concierge and another lady who was simply amazing stopping to ask even after her shift. (So sorry but I think her name was Nita with very clear English).
All in all Four Points is a gem in the middle of Kuta and would recommend to anyone.
Comment from Hotel Management
Jan. 9, 2024 by Four Points by Sheraton Bali, Kuta, Hotel Management
Dear Leroy,Thank you for your recent stay and sharing your experience with us.Our aim is to provide our guests with the best possible services and a comfortable experience. We are glad that our commitment reflects on your stay. Besides, we apologize for the inconvenience caused by room facilities. We have shared your feedback with the team as input to improve our services and guest experiences in the future.We hope to have the opportunity to welcome you back in the future with a better experience at Four Points by Sheraton Bali, Kuta.Regards,Four Points by Sheraton Bali, Kuta
by A traveller
Posted Dec. 31, 2023 on Wotif
Overall great hotel for families. Surrounding area and roads are not great but once inside hotel, it’s all good.
They have amazing pool lagoon and a seperate swimming pool for toddlers and kids.
5 Stars for hotel staff who were always smiling and welcoming us throughout our stay. Especially restaurant staff are excellent and very friendly. Manager Havita and team were great in taking care of every guest. Staff like Niket, Evan, Edo, Joe, Linda etc made our days memorable. Breakfast options were great and they had huge variety daily including Indonesian local food.
In house restaurant lunch and dinner menu could be better though.
Drinks counter was good and they run happy hours, check timing though.
Overall great experience.
Comment from Hotel Management
Jan. 2, 2024 by Four Points by Sheraton Bali, Kuta, Hotel Management
Dear Aniket,Thank you for sharing your recent experience at Four Points by Sheraton Bali, Kuta, with a wonderful rating. Glad to know that you had a great experience with us. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you back with more great experiences with us.Regards,Four Points by Sheraton Bali, Kuta
by A traveller
Posted Dec. 28, 2023 on Expedia
The charges for commuting booked from the property are very high in comparison to if we get from outside.
Comment from Hotel Management
Dec. 29, 2023 by Four Points by Sheraton Bali, Kuta, Hotel Management
Dear Ravi,Thank you for taking the time to write a review.We strive to offer fair and competitive pricing. However, we understand that perceptions can vary. We value your feedback to improve our services in the future and deliver a better experience to our guests.We look forward to welcoming you again in the future.Regards,Four Points by Sheraton Bali, Kuta
by A traveller
Posted Dec. 21, 2023 on Wotif
Its fantastic if you love wandering around the laneways shopping and eating
Comment from Hotel Management
Dec. 25, 2023 by Four Points by Sheraton Bali, Kuta, Hotel Management
Dear Tracey,Thank you for taking the time to leave us a great review. We are located in the heart of Kuta, surrounded by many restaurants and bars, near Kuta Beach and a shopping center. We are happy to hear that you had a good experience with us.We look forward to welcoming you and your family again in the future for another great experience with us.Regards,Four Points by Sheraton Bali, Kuta
by A traveller
Ardakan
Posted Dec. 4, 2023 on HotelsVery very bad location
It is located in a very narrow alley
There is always traffic
Cooler water flows into the room
The towels were stained
Comment from Hotel Management
Dec. 14, 2023 by Four Points by Sheraton Bali, Kuta, Hotel Management
Dear Ardakan,Thank you for your recent stay and for taking the time to share your experience.We regret to know that you did not have a hassle-free and pleasant stay because of the location.We work hard to provide our guests with a great experience, but unfortunately, we fall short in this area.We take cleanliness and hygiene very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.We hope to have the opportunity to serve you better in the future.Best Regards,Four Points by Sheraton Bali, Kuta
