Ratings based on 283 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 24, 2024 on Expedia
Very impressive staff services. They go above and beyond and are proactive in being helpful. Hotel amenities are excellent including ski services food and gym. All very friendly.
Comment from Hotel Management
Apr. 9, 2024 by Makoto Iwasa, General Manager, Hotel Management
Thank you for staying at Chalet Ivy.Thank you for your warm words of encouragement for our staff .We will do our best to respond to a wide range of customer comments.We look forward to welcoming you again.With much appreciation,
by A traveller
Posted Feb. 15, 2024 on Expedia
by A traveller
Posted Feb. 14, 2024 on Expedia
Staff provided exceptional services beyond expectations.
Comment from Hotel Management
Feb. 25, 2024 by Makoto Iwasa, General Manager, Hotel Management
Thank you very much for choosing Chalet Ivy.We appreciate your kind words of praise for our staff.Your kind words are a great encouragement to our staff.We look forward to welcoming you back to Niseko.With much appreciation,
by A traveller from Bellaire
Posted Feb. 1, 2024 on Expedia
Great service from staff especially the shuttle drivers, room attendants, and front staff. Clean and modern hotel. Great location close to market and food options. Nice breakfast buffet. Would highly recommend.
Comment from Hotel Management
Feb. 25, 2024 by Makoto Iwasa, General Manager, Hotel Management
Thank you very much for choosing Chalet Ivy Hirafu.It is a great honour to receive so many kind words from you, and it is a great encouragement to our staff.We will continue to make every effort to make your stay with us even more enjoyable.We look forward to seeing you again soon.With much appreciation,
by A traveller
Posted Feb. 1, 2024 on Expedia
by A traveller
Great Niseko ski hoyel
Posted Jan. 28, 2024 on HotelsGreat location with super breakfast buffet. Onsite onsen is WONDERFUL. Service from all staff was quick and super efficient, done with a big smile. Moi at the front desk was our all around fixer and really made our stay perfect.
Comment from Hotel Management
Feb. 25, 2024 by Makoto Iwasa, General Manager, Hotel Management
Thank you for choosing Chalet Ivy Hirafu.We are very pleased to have received your compliments about our staff and how we were able to assist you in making your trip a successful one.We look forward to welcoming you back soon.With much appreciation,
by A traveller
Posted Jan. 14, 2024 on Expedia
Great place to stay, room was large and comfy. Definitely hire the private onsen if you stay here. The shuttle to the ski fields is a bit hit and miss so we had to walk a few times. Buffet breakfast was amazing at this hotel and definitely a good way to start the day before skiing. Dinner at the hotel restaurant was also great as there are limited dining options in the area.
Comment from Hotel Management
Feb. 25, 2024 by Makoto Iwasa, General Manager, Hotel Management
Thank you for choosing Chalet Ivy Hirafu.We are truly pleased to hear that you enjoyed your stay with us.However, we are very sorry for the inconvenience you experienced with the shuttle bus.We hope that you will come back to our hotel again when you have a chance to visit Niseko again. We look forward to seeing you again.With much appreciation,
by A traveller
Perfect hotel in perfect location
Posted Jan. 7, 2024 on HotelsThe location is perfect whether you are at Hirafu for skiing or exploring the town. All the staff were very helpful and almost everyone spoke good english. My family had a half board package and food was excellent especially their brealfast. I will definitle go back to this hotel if i have to back in Hirafu. I cannot think of any negative concern because everything was perfect including the room, onsen and facilities. If i have to complain then it would be the price. But then we came in at peak season so all hotels in Hirafu are ridiculously high. Kudos to all the staff and management.
Comment from Hotel Management
Jan. 9, 2024 by Makoto Iwasa, General Manager, Hotel Management
Thank you for staying at Chalet Ivy Hirafu.Thank you for your warm words of encouragement for our staff and Breakfast .If you have a chance to visit Niseko again, please visit our hotel.we greatly look forward to serving you again.With much appreciation,
by A traveller
Posted Dec. 13, 2023 on Expedia
by A traveller
Posted Nov. 19, 2023 on Expedia
Everything and everyone were perfect!
Comment from Hotel Management
Dec. 31, 2023 by Makoto Iwasa, General Manager, Hotel Management
Thank you for taking time to review your recent stay and for choosing to stay with us at Chalet Ivy Hirafu. We are ecstatic to hear about all your wonderful experiences and hope to welcome you back again for more!With much appreciation,
