Ratings based on 276 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 5, 2024 on Expedia
Very large spacious rooms...Excellent customer service
by A traveller
Posted Mar. 4, 2024 on Expedia
Great for elders
by A traveller from Rockwall
Posted Mar. 2, 2024 on Expedia
Our first room had no hot water, they said it would be fixed and said it was. Still didn't work. No hot water flow from sink, shower had none. Safe couldn't be locked( they had no key). Moved us to another room. Hot water was very very little flow. My sister had another room. Very little hot water flow. Restaurant is very nice, mini golf is fun. 4 pools, several bars. 2 hot tubs. Pools are various temperatures, which was nice. Air conditioner worked fine. The management is proactively upgrading & repairing the property. Can't recommend this proof, mosly because not much to do around the area, and the hot water.
by A traveller from West Palm Beach
Posted Feb. 26, 2024 on Expedia
The local food was excellent
by A traveller
Peaceful
Posted Feb. 18, 2024 on HotelsYou need a stronger internet signal, and we had trouble accessing the TV.
by A traveller
Posted Feb. 3, 2024 on Hotels
Great pools and sauna
by A traveller
Posted Jan. 19, 2024 on Hotels
El hotel está bien ubicado, las piscinas están muy limpias y no muy alejadas de las habitaciones. Tiene acceso a un río con aguas termales hermoso. El personal es muy amable y servicial y la comida deliciosa.
by A traveller
Posted Jan. 1, 2024 on Expedia
by A traveller
Posted Dec. 24, 2023 on Expedia
This was probably a great hotel 10 years ago but there is a very apparent lack of care everywhere you go. Rooms are ok but a lot of things fell in disrepear (light fixtures, switches, showers, hairdryer not working, partially broken windows). The staff is ok overall but the main desk doesn’t seem to care. When asked about tourist information « they don’t know ». The restaurant isn’t terrible but too expensive for what it is. Food is pretty bland and the dining room is sad and dreadful. I’d recommend dining in town for a far better experience. We saw a couple of cockroaches in the dining area. Location is a little too remote from where the action is in the region. La Fortuna is probably much better in that regard.
by A traveller
Posted Oct. 28, 2023 on Expedia
Nice hotspring pools, good restaurant. Great service. Place was clean. The overall hotel and grounds need some maintenance and paint. We had a junior suite and was nice, king size bed was good and ac worked good. We will retunrn.
