Ratings based on 43 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Fun for everyone
Posted May 28, 2024 on HomeAwayWe loved staying at this property! The neighborhood is wonderful for short walks in the morning and evening. We loved the views of being on a quiet golf course during the day and having the small space on the lawn for our babies to sit when not in the pool. The only “problem” was how incredibly slippery the tile around the entire pool/patio was when wet. We just put towels around the enterances. Having a 18 month toddler made this really difficult but I just held his hand or carried him to and from the pool. The house is huge, kitchen and living area was very nice for our party to hang out in. There was also a small gated area between the bedroom casita and front door which was nice for my toddler to be outside without worrying about the pool. We had three small families stay here and it was perfect. We would definitely return another time:)
by A traveller
Horrible home.
Posted May 15, 2024 on HomeAwayThe house was so dirty. Everything needed to be redone. The refrigerator leaked water all over the kitchen constantly. I spent my whole weekend mopping up water and washing wet towels. We had no response from management except to send a maid on our last day with more towels. This place is a true dump. We asked for some kind of remuneration and heard nothing. Do not rent this house.
Comment from Hotel Management
May 16, 2024 by VrboOwner, Hotel Management
We want all of our guests to have great stays.
This is one of my favorite houses in the desert and we use one of the next vacation rental cleaning companies in PGA West.
The fridge leak was unfortunate. However, we had a 2nd fridge less than a year old at the home for their use.
That said, this guest attempted to extort us for money. While we offer a fair amount for warrsnted inconveniences that occur, in this case the fridge leak, we asked her multiple times how much she wanted and she didn’t respond. She did message us just before this review that if we didn’t pay her she would leave a bad review without ever indicating how much she wanted. We responded asking what she felt is fair but before ever responding to us she left this review.
A guest checked out Saturday morning gave the home five-stars on another platform.
When Kelly contacted us noting the fridge leaked and they needed new towels. We sent our cleaner the very next morning with fresh towels because she used towels to clean up a fridge leak. Our cleaner asked if there was anything else needed and the male guest in the group said no.
We also contacted our handyman but Kelly never confirmed a time he could go.
by A traveller
Great house for golf and/or family vacation
Posted Feb. 5, 2024 on HomeAwayThe house was perfect for a three-day golf trip - big, clean, everything you need, and great backyard set up. Would recommend for families too.
by A traveller from SAN CLEMENTE
Family and Friends Getaway
Posted Nov. 27, 2023 on HomeAwayThe house needs some love and some basic stuff which is a miss. Coffee pot is broken and so were left to use a tiny personal use pot for 6 adults. No dish soap or anything to scrub dishes etc clean. The whole house is pretty tired and is in definite need of some love. The pool slide and fountain sprays water all over the side yard and if I was the homeowner I would want to get this fixed as there is water runoff all over. Location is great and can walk to the tennis courts or to the restaurant down the street.
Comment from Hotel Management
Dec. 11, 2023 by VrboOwner, Hotel Management
Thanks Matt! Next time you stay with us please reach out if you need anything. We didn’t realize the coffee pot was broken, we will replace it. There’s normally dish soap and sponges under the sink, we will replace and make sure they are there.
There’s a valve that can be adjusted right behind the slide to adjust the water pressure up or down some guests like the water on the slide to run faster others slower, simply fix by adjusting the valve.
Thanks!
by A traveller
Labor Day weekend getaway
Posted Sep. 19, 2023 on HomeAwayThe house checked all the boxes. Great time for the adults and very kid friendly.
by A traveller
Nice family getaway
Posted Aug. 13, 2023 on HomeAwayGreat place for a family to enjoy
by A traveller
Nightmare Rental House
Posted Aug. 10, 2023 on HomeAwayI paid good money for a rental with a pool, and what I got was a breeding ground for who knows what kind of bacteria and insects. Upon our return all 9 of us ended up with a horrible ear infection. The emergency room doctor was shocked that we all suffered with an ear infection and indicated the only way we could have contracted the infection was if we had spent time in a dirty pool. Sure enough I told him we were in a rental house with a pool all weekend. When I reached out to Shevy the property manager, he shrugged it off and said i am sorry but the pool gets cleaned 2-3 times a week. Upon our check in to the house, the pool was full of debris and insects.
I tried to complain but it was clear they couldn't care less. They shrugged it off as if it was a minor inconvenience. I have higher standards for where I choose to spend my precious time off.
I wouldn't recommend this rental to my worst enemy. Unless, of course, they enjoy swimming in a dirty pool. But for anyone with an ounce of common sense and basic hygiene standards, steer clear of this house.
In pictures they show a great basketball hoop in the pool, my kids got excited to play but when we checked in the hoop was already broken and in shambles. The patio furniture has cushions that do not even fit the furniture, barbecue area was full of dust and the grill was filthy, sliding door was of track and barely opened and closed. In conclusion its apparent that this house is not maintained properly. Steer clear...
Comment from Hotel Management
Aug. 25, 2023 by VrboOwner, Hotel Management
We want all guests to have great stays. The pool is cleaned 2-3 times per week. The pool water was clear and it's cleaned and tested 2-3 times per week. The guests before Liz and every guest since hasn't had an issue.
The desert can be windy, so there's a possibility that only a few hours after cleaning there could be leaves etc in the pool.
We ordered a new basketball hoop. The HOA made us remove the one that was there, the one we replaced it with got a lot of use and was tired. We immediately sent our handyman to address it and he provided a smaller temporary hoop that they approved. Additionally we ordered a new one similar to the one in the photos but not mounted into the ground as the HOA made us remove that one.
The patio is swept hosed and cleaned. For those that have not lived in the desert when it's windy in only a few hours there can be sand and dust. We operate over 30 homes in the desert, it's something we work on regularly.
by A traveller
Great Family House
Posted Jul. 31, 2023 on HomeAwayPool is amazing and the house works very well for families with kids!
by A traveller
Dirty areas throughout house, wobbly bunk beds.
Posted Jul. 22, 2023 on HomeAwayThe bunk beds were really wobbly, kids were afraid to sleep in them. Dead flies all throughout dining area. Living room area rug was really old and dirty. The edge of the rug was rolled up and my toddler kept tripping on it. We tried removing the rug for our stay, but there were dead insects and trash under it so we just left it alone.
by A traveller from San Pedro, CA
Family vaycay
Posted Jun. 26, 2023 on HomeAwayInside of house was clean. Rooms were nice. Kitchen and family room area were sufficient
Back yard was dirty, I had to wash down the yard, hoses leaked, no nozzle or male end on hose. We brought our own umbrella and stand. Would be nice if those were already there.
Any issues we had the property manager got back to us right away, took care of any problems we had The house was nice, but you can tell it’s a rental. Not as nice as others we stayed at. I thought it was a little expensive for what we got. We did have a great time and the family loved it.
