Ratings based on 241 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 24, 2023 on Expedia
Great hotel and location
Comment from Hotel Management
Oct. 24, 2023 by Cinque Terre Gateway, Hotel Management
Thank you so much for taking the time to write a such good review of your recent stay. We are delighted to hear that you enjoyed your time with us and that we were able to meet your expectations. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon.
by A traveller
Great location, but getting to room is challange.
Posted Jul. 5, 2023 on HotelsThe room was wonderful, getting to the room was like an escape room game, code for garage, code for garage, find certain parking spots, find building, enter code, find correct staircase, enter code, find room, enter code...prize is the key. Once settled, great location, great room.
Comment from Hotel Management
Jul. 5, 2023 by Cinque Terre Gateway, Hotel Management
Thank you for your feedback on your recent stay at our property. We appreciate your positive comments about the room and its amenities. We understand that the process of reaching your room was a bit challenging, and we apologize for any inconvenience caused.We value your input and will take your comments into consideration to improve the accessibility and navigation within our property. Our aim is to provide a seamless and hassle-free experience for our guests.We are delighted to hear that you found our location to be great and enjoyed your stay once you were settled in. We hope that this positive aspect of your experience will encourage you to visit us again in the future.Thank you once again for sharing your feedback, and we look forward to welcoming you back to our hotel soon.
by A traveller
Italy 2023
Posted Jun. 25, 2023 on HotelsIf you can get over the “treasure hunt” you have to do to check in, the place is very well located and a great stay.
Comment from Hotel Management
Jun. 28, 2023 by Cinque Terre Gateway, Hotel Management
Thank you so much for taking the time to write a such good review of your recent stay. We are delighted to hear that you enjoyed your time with us and that we were able to meet your expectations. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon.
by A traveller
Posted May 6, 2023 on Expedia
Location is good. No place to park. 4 floes up in a building with no normal sized elevator. Just a lift. Have to use 3 different code boxes to get in to building, the apartment area and then the room. No place for seniors or handicapped. Rooms are recently renovated and nice.
Comment from Hotel Management
May 7, 2023 by Cinque Terre Gateway, Hotel Management
Thank you for taking the time to leave a review of your recent stay at our hotel. We are glad to hear that you found our location to be good and that you enjoyed our recently renovated rooms.We apologize for any inconvenience caused by the lack of parking, as well as the need to use multiple code boxes to access the building, apartment area, and room. We understand that this may be challenging for some guests, especially seniors or those with disabilities. However, we would like to clarify that our property is located in a historic building, and unfortunately, we do not have control over the building's design or infrastructure, including the elevator. As far as parking is concerned, we have repeatedly invited you to book a parking space, but you have never done so.Nonetheless, we appreciate your feedback and will take it into consideration as we continue to improve our guests' experiences. However, We believe we are highly capable as remarked by the vast majority of our guests and reviews of delivering the right level of service standards and your score review, we think does not reflect our real value.
by A traveller
Posted Apr. 26, 2023 on Expedia
Comment from Hotel Management
May 18, 2023 by Cinque Terre Gateway, Hotel Management
Thank you so much for taking the time to write a such good review of your recent stay. We are delighted to hear that you enjoyed your time with us and that we were able to meet your expectations. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon.
by A traveller
Posted Apr. 11, 2023 on Expedia
Our flight to Florence was delayed so we missed the check in, which we dont understand why if its a property-like hotel the check in time in only til 10 pm. We had to check in the day before and the recepcionist told us we missed one day of breakfast since we didnt check in on time. I mean we paid in advance and yet they told us those were the policies. The place is fine but is in the third floor of a very old bulding, the elevator is so small and old, very complicated to handle with luggage
Comment from Hotel Management
Apr. 11, 2023 by Cinque Terre Gateway, Hotel Management
Thank you for taking the time to leave a review of your recent stay at Cinque Terre Gateway. We are sorry to hear that you experienced some difficulties with your check-in and the elevator during your stay.Regarding the check-in time, we understand that it can be frustrating to miss it due to flight delays. However, as a small property-like hotel, we do have limited staff available outside of our check-in hours. We apologize if this caused any inconvenience for you.In regards to the breakfast, we apologize for any confusion that may have occurred. Our policy is to provide breakfast for each day of your stay, but if you missed the first day due to a late check-in, unfortunately, we are unable to offer a refund for that missed breakfast.Regarding the elevator, we understand that it may be challenging to handle luggage in a small and old elevator. We apologize for any inconvenience caused by this and will certainly take your feedback into consideration as we work to improve our facilities.Thank you again for your feedback, and we hope that you enjoyed your stay in Cinque Terre overall.
by A traveller
Posted Apr. 4, 2023 on Expedia
The building looks old and we were a little concerned what we were facing. However the "Gateway Hotel" is really just a developed floor of the building. The rooms were very clean and modern and the host was a very friendly and helpful guy. It was also very close to the train station. I would highly recommend this hotel.
Comment from Hotel Management
Apr. 23, 2023 by Cinque Terre Gateway, Hotel Management
Thank you for sharing your experience at Cinque Terre Gateway. We are delighted to hear that you found the rooms clean and modern, and that our host provided you with friendly and helpful service. It's great to know that the location of our hotel allowed you to fully enjoy your visit to Cinque Terre. We are glad to have exceeded your expectations and provided you with a pleasant stay. Thank you again for the recommendation, and we hope to have the pleasure of welcoming you back in the future.
by A traveller
Posted Apr. 2, 2023 on Hotels
We were very impressed with the stay in this hotel, so comfortable, clean and pleasant room. The property's location is so convenient to trains and shopping. The receptionist is very helpful, friendly and provided us with clear information of getting to this hotel from the train station.
Comment from Hotel Management
Apr. 11, 2023 by Cinque Terre Gateway, Hotel Management
Thank you for taking the time to leave such a positive review of your recent stay at our hotel. We are delighted to hear that you had a comfortable and enjoyable experience with us, and that our location and friendly receptionist added to the overall experience.We strive to provide our guests with a comfortable and clean room, and we are thrilled that we were able to exceed your expectations in this regard. It's also great to hear that our location was convenient for you to access the trains and shopping.Our team takes great pride in providing excellent service, and we are happy to hear that our receptionist was helpful, friendly and provided you with clear information on how to get to our hotel from the train station.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back to our hotel soon.
by A traveller
Posted Mar. 26, 2023 on Hotels
Comment from Hotel Management
Mar. 28, 2023 by Cinque Terre Gateway, Hotel Management
Thank you for taking your time to write such a nice review about your recent stay with us. How wonderful to hear that you absolutely loved your experience at Cinque Terre Gateway! We truly hope that we will have another chance to welcoming you back soon. Best Regards The Owner
by A traveller
Posted Oct. 30, 2022 on Hotels
Comment from Hotel Management
Oct. 31, 2022 by Cinque Terre Gateway, Hotel Management
Dear ANITRA,Thank you for your visit to the Cinque Terre Gateway.Naturally, I was disappointed to see that not one aspect of your experience with us live up to your expectations. However, we would like to explain that showing up at the check-in with your child having a reservation only for 2 people in which no child is mentioned cannot be considered a reason for complaint.We did our best to find you a room that could accommodate you all together. We then have offered to move you to a Room of a different category: a Deluxe Room the only alternative available, the Front Office has explained clearly that there was a supplement which you agreed to honour.I am sorry you were disappointed with this other solution as well as to blame our property for something that is not our fault has absolutely no grounds, and I have to say that I take great pride of our service standards recognized by the vast majority of our customers.For these reasons we think your words has a pure sense of unfair revenge. We always welcome constructive feedback as an opportunity to improve our service standards and facilities. However, We believe we are highly capable as remarked by the vast majority of our guests and reviews of delivering the right level of service standards.Kind Regards,The Owner
