2/10 â Terrible
Genevieve
Voyage en famille
2 févr. 2026
Points faibles : PropretĂ©, commoditĂ©s et Ă©tat et installations de lâhĂ©bergement.
Booked The Terrace for one night of âlakeside eleganceâ before an early flight. The photos promised Southern grace. Reality delivered something else.
No porter in sight, so two old ladies wrestled luggage up the stairs. The front desk staff were irritated at us for interrupting their chit-chat. The extra "fees" tacked on by the hotel added $120 to the cost of the room.
Found out âLakesideâ means a view of a parking deck and dumpsters. The shower track featured mold and rust. Room service arrived cold in cardboard takeout boxes.
At midnight the fire alarm went off. I dressed my octogenarian mother and hauled her down five flights of stairs. Fire trucks arrived before hotel staff explained anything. Eventually someone from the kitchen said, âPipe burst, no fire, you can go back up.â
At 5am we discovered there was no water. None. Not for coffee, toilets, or handwashing. The desk said they âdidnât want to wake us againâ to tell us. We brushed our teeth at the airport.
Learned from the restoration crew that the water shutoff disabled the fire sprinklers, which triggered the alarm. Guests were sent back into a high-rise with no fire suppression, no sanitation, and no communication.
Misleading photos. Hidden fees. Mold, rust, cardboard cuisine, and zero emergency management.
My mother deserved better. So do you.
Genevieve
Séjour de 1 nuit en janvier 2026
