Ratings based on 22 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.8 Room comfort
4.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 11, 2024 on Expedia
Loved our stay at Sun street Apart hotel. Clean lovely room. Location is brilliant , , walkable!! Nearest pub is 50 yards with Live music. .
Comment from Hotel Management
Feb. 13, 2024 by -Sleep Inn Group, Hotel Management
Hi Karen, thank you for your review. We are pleased to hear you liked our accommodation and hope we will have the pleasure of welcoming you again in the future. Wishing you all the best on your travels!Kind regards,
by A traveller
Could do better
Posted Jan. 23, 2024 on HotelsThe paperwoyled us to believe we should have had a kitchen and microwave both on line and in the room, then the upgraded room we were promptly moved to had a shower that didn't drain . All-in all could do better
Comment from Hotel Management
Jan. 23, 2024 by -Sleep Inn Group, Hotel Management
Hello Colin, thank you for you review. We sincerely apologise our accommodation was not to your expectations. Customer satisfaction is to our utmost importance and we wanted to provide a positive experience through an upgrade. We were not aware of the poor shower drainage and have tried to fix this as soon as we could at the time. We apologise once again for the inconvenience caused and hope we can reconcile in the future. Kind regards,
by A traveller
Beautiful central apartment in Lancaster
Posted Dec. 29, 2023 on HotelsReally excellent apartment, very central but quiet between Christmas and New Year. We were in no 7 and it was perfect. View of the castle on one side and the spires of the city churches on the other. We were surprised that the flat was serviced during our stay. Everything we needed was there. Will stay again
Comment from Hotel Management
Jan. 23, 2024 by -Sleep Inn Group, Hotel Management
Hi Enid, thank you for your review. We are pleased to hear you liked our accommodation. Our customer experience is to the utmost importance and we hope we have achieved that for you through regular housekeeping service. Thank you once again for choosing to stay at Sun Street Aparthotel and we hope to see you again soon!Kind regards,
by A traveller
Posted Nov. 29, 2023 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by -Sleep Inn Group, Hotel Management
Hi Rob, thank you for your review. We are pleased to hear you liked our accommodation and hope we will have the pleasure of welcoming you again in the future. Wishing you all the best on your travels!Kind regards,
by A traveller
Posted Nov. 28, 2023 on Expedia
Had a good stay, lots of noise from inconsiderate idiots talking and laughing till 5am from the flat above. Other than that it has everything you need, very central, nice bathroom and great shower.
Only thing to be aware of is if you get noisy idiots in a neighbouring flat you can hear them very easily, but that’s the luck of the draw, I may have just been unlucky.
It’s very well priced and the hosts have done a great job overall.
Comment from Hotel Management
Nov. 28, 2023 by -Sleep Inn Group, Hotel Management
Hello David, thank you for your review. We are happy to hear you liked the studio, so sorry to hear about any noise that occurred. Of course we understand noise from other guests is out of our control, however we would have gladly intervened if we knew about the disruption. We hope this does not affect your view of our hotel and hope we will have the chance to welcome you again and provide a better experience. Best wishes.
by A traveller
Perfect for Lancaster City Break
Posted Nov. 27, 2023 on HotelsGreat place for a weekend in Lancaster: located in the city centre, comfortable and spotlessly clean.
We were allocated a lovely apartment, much bigger than the one we paid for. It was very modern, cosy and had everything we needed. Also, we managed to book a parking space nearby, so our weekend couldn't be any easier.
Hoping to come back soon!
Comment from Hotel Management
Nov. 28, 2023 by -Sleep Inn Group, Hotel Management
Hello, thank you for your lovely review, we are pleased that you enjoyed your stay in our accommodation and liked the apartment. We look forward to welcoming you again in the future! Best wishes.
by A traveller
Posted Nov. 22, 2023 on Hotels
Comment from Hotel Management
Nov. 24, 2023 by -Sleep Inn Group, Hotel Management
Thank you for your review. That is greatly appreciated and we hope to welcome you again soon!
by A traveller
Posted Oct. 25, 2023 on Expedia
Very noisy. This is a lovely clean, well equipped room in a great location, right in the middle of Lancaster near all the pubs and dinning. However it is very noisy. In the evening (Tuesday) it was fine, but at 6:30 am the other residents that live in the block start to go to work. Two of them separately tried my door handle on the way out, which is very disturbing. Someone above started moving furniture at 7 am and the pub next door got a delivery of barrels at 7:30.
Comment from Hotel Management
Oct. 31, 2023 by -Sleep Inn Group, Hotel Management
Hello, we deeply apologise for any inconvenience caused and thank you for your feedback. Unfortunately, the noise was out of our control, however we will look into how to make improvements to reduce noise. Should you ever have any concerns, please do not hesitate to contact us and our team would be happy to assist. We apologise once again for the inconvenience caused.
by A traveller
Posted Oct. 24, 2023 on Expedia
Comment from Hotel Management
Oct. 31, 2023 by -Sleep Inn Group, Hotel Management
Hello, thank you for your review and we hope you had a lovely stay!
by A traveller
Posted Oct. 2, 2023 on Expedia
Just as good and as comfortable as The Crows Hotel. Next time I'll book to stay in the studio with kitchen 😄.
The lad managing nights at the time of my stay 07/09/2023 until 13/09/2023 was fantastic,
there was a problem with the fire alarm and a couple of guests but he sorted it like a professional and even apologiesd even though it wasn't his fault.
Comment from Hotel Management
Oct. 4, 2023 by -Sleep Inn Group, Hotel Management
Hello Gemma, thank you so much for your review and the kind comments. It is a pleasure to have hosted your stay and although the situation with the fire alarm occurred unexpectedly, we still apologise that this has affected your experience and thankfully the duty manager was there to resolve the situation as best as he could. We hope we will have the pleasure of welcoming you again soon and provide a better experience for you!
