Note fondée sur 588 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mars 2024 sur Expedia
It looked trashy it was under construction but they weren’t even working on it could pick up so it didn’t look trashy. Didn’t like the breakfast it was terrible
Commentaires de Gestion de l’hôtel
3 mars 2024 par Kaitlyn, AGM, Gestion de l’hôtel
Dear Esmeralda,I am very sorry to hear about the cleanliness issues you faced during our stay. I have notified our renovation team of the issues you faced to ensure that they do not happen again. We do hope to see you again the next time your travels bring you to West Lansing.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Kaitlyn, AGM, Gestion de l’hôtel
Dear Chelsea,Thank you for taking your time to share your feedback on your recent stay with us. We are sorry that your stay with us did not meet your standards. We do hope to see you again so we can make your next stay better.
par un voyageur
OK experience
Publié le 24 févr. 2024 sur HotelsThe front desk woman was very kind and helpful. I was originally told they had no more double rooms available, and we would have to take a single king room or two single king rooms. With 3 kids, 2 rooms was our choice, but it would mean me being stuck with all the kids. Fortunately, we got to the first room and it ended up being a double room! Unfortunately though, it smelled like someone had smoked an entire pack of cigarettes in the room. With it being a lucky double room, we didnt want to request a change, but did let the front desk know.
The pool was very cold, which was disappointing since that was why we booked the hotel in the first place. Even the kids complained.
The breakfast was nice to have, however when me and my son were there to eat all the hot food was empty. As we were leaving, we did see a worker presumably filling it all back up, though.
Beds were comfy and our stay was fine, but we would probably choose a different hotel next time.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Kaitlyn, AGM, Gestion de l’hôtel
Dear Samantha, We are sorry to hear that your stay did not meet your expectations. I have passed your concerns along to management to ensure experiences like this do not happen again. We do hope to see you again the next time your travels bring you to West Lansing.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Kaitlyn, AGM, Gestion de l’hôtel
Dear Lauren,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and hope to see you again the next time your travels bring you to West Lansing.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Great quality stay. Perfect for children as we were down for a cheer competition! Would highly recommend.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Kaitlyn, AGM, Gestion de l’hôtel
Dear Kristy,Thank you for taking the time to share your thoughts on your recent stay with us. The cheer tournament was a delight to host, and we are happy to hear you had a wonderful stay with us. We do hope to see you again the next time your travels bring you to West Lansing!
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Kaitlyn, AGM, Gestion de l’hôtel
Dear Christopher,Thank you for taking the time to share your thoughts on your recent stay with us. We are happy to see you had an excellent stay with us, and do thank you for choosing to stay with us. We appreciate the feedback, and do hope to see you again the next time your travels bring you to West Lansing!
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Kaitlyn, AGM, Gestion de l’hôtel
Dear Sandra,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate you taking the time to share your feedback with us, and hope to see you back the next time your travels bring you to West Lansing.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Friendly staff
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Kaitlyn, AGM, Gestion de l’hôtel
Dear Keri,Thank you for taking the time to share your thoughts on your recent stay with us. We are happy to hear that you had a wonderful experience with our staff, and do hope to see you again the next time your travels bring you to West Lansing.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Nice updated room. Good breakfast choices.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Kaitlyn, AGM, Gestion de l’hôtel
Dear Brian,Thank you for taking the time to share your thoughts on your recent stay with us. We are happy to hear you enjoyed the updates and our breakfast! We hope to see you the next time your travels bring you to West Lansing.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
The pool and hot tub were gross. There was no chlorine smell so I take it that it wasn't clean. The water looked like dirty bath water and the hot tub had dirty foam floating on top. Such a bummer. Also, the hotel inside and out smelt like marijuana and cigarettes. Breakfast was served but the eggs were mushy and runny and yhe sausage patties were gray in color and slimey. Just yuck.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Kaitlyn, AGM, Gestion de l’hôtel
Der Bernice,I am very sorry to hear that we were unable to meet your expectations during your recent stay with us. I would like to let you know that these were isolated incidents that you experienced here at our property. We are taking measures to ensure that stays like this do not happen again. We do hope to see you again the next time your travels bring you to West Lansing.
