Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 mars 2024 sur Expedia
Essen im Hauptrestaurant waren eine Katastrophe. Kalt, nicht gewürzt und fad. Die Themenrestaurants waren in Ordnung, aber weit entfernt von dem was man bei diesen Preisen erwartet.
Personal zum Teil unfreundlich und unmotiviert.
Commentaires de Gestion de l’hôtel
11 mars 2024 par GEX, Gestion de l’hôtel
Liebe Lena,Es tut uns sehr leid zu hören, dass Sie mit dem Essen in unserem Hauptrestaurant nicht zufrieden waren. Wir nehmen Ihre Kommentare sehr ernst und werden sie nutzen, um die Qualität und den Geschmack unserer Gerichte zu verbessern. Es ist enttäuschend zu hören, dass das Essen in Bezug auf Temperatur und Geschmack nicht Ihren Erwartungen entsprochen hat.Was unsere Themenrestaurants betrifft, wissen wir Ihre Ehrlichkeit zu schätzen. Wir werden Ihre Anmerkungen berücksichtigen, um sicherzustellen, dass die Qualität und das Essenserlebnis in allen unseren Einrichtungen den Erwartungen unserer Gäste entspricht.Was das Personal betrifft, so bedauern wir, dass Sie nicht das Maß an Freundlichkeit und Motivation erfahren haben, das Sie erwartet haben. Wir bemühen uns, jederzeit einen freundlichen und professionellen Service zu bieten, und werden alle Probleme mit der Einstellung oder Motivation unseres Teams untersuchen.Wir wissen Ihr Feedback sehr zu schätzen, da es uns hilft, Verbesserungsmöglichkeiten zu erkennen und daran zu arbeiten, um unseren Gästen ein noch zufriedenstellenderes Erlebnis zu bieten. Wir freuen uns darauf, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen und unser Engagement für hervorragende Leistungen in allen Bereichen Ihres Aufenthalts unter Beweis zu stellen.Mit freundlichen Grüßen,Carlota Martín de las MulasGuest Service Line Agent
par un voyageur
Publié le 9 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2024 par GEX, Gestion de l’hôtel
Dear Richard Jonathan,Thank you for having taken some of your valuable time to send us your comments; we believe it is only through listening carefully to the comments and suggestions of our guests that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.The entire staff is looking forward to welcome you back again in the near future!Kind regards,Chloe BinhamGuest Experience Manager
par un voyageur
Publié le 6 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2024 par GEX, Gestion de l’hôtel
Dear Beverley,It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff.We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated.Kind regards,Chloe BinhamGuest Experience Manager
par un voyageur de Wetherby
Publié le 2 mars 2024 sur Expedia
Lovely property and friendly helpful staff.
Dining options were excellent and food was of a high standard
Our room was very comfortable - particularly as our balcony faced the sun - not all do as we heard from other guests.
Pools were not heated so with the windy weather and the slightly lower temperatures not much swimming took place.
It is worth bearing in mind that Reserve guests have access to a pool, lounge and other facilities which other guests don’t
Booking dinner proved problematic (although the buffet option was always available) and sitting up til midnight to grab an online reservation became a nuisance.
WiFi was slightly odd with much dropping out and signing on - but not a major issue.
We would stay here again.
Commentaires de Gestion de l’hôtel
2 mars 2024 par GEX, Gestion de l’hôtel
Dear Ian,We appreciate your detailed review of your stay at our hotel. We are pleased to hear that you enjoyed our facilities and that our staff was friendly and helpful during your stay. We regret the inconveniences you experienced with your dinner reservation and WiFi, and we will take your comments into consideration to make improvements. We are glad to hear that you would consider staying with us again in the future - thank you for choosing us and for sharing your feedback!Kind regards,Carlota Martín de las MulasGuest Service Line Agent
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Fabulous front line location, good quality food with plenty of choice, standard of hotel was excellent
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Response, Gestion de l’hôtel
Dear Mrs. PaulineThank you very much for your review, it is a pleasure for us to know that your stay was to your liking. We look forward to welcoming you again very soon.Best regards,Guest Experience Department.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Truly Paradise. Beautiful hotel but seemed to have a problem keeping buffet food hot.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Response, Gestion de l’hôtel
Thank you for your feedback. We apologize for any inconvenience with the buffet food temperature. We'll address this issue promptly. We hope to welcome you back soon.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
The hotel is superb, very well maintained and extremely clean. There are great activities that are varied, so something for everyone. We would be happy to return again and really enjoyed our stay.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Response, Gestion de l’hôtel
On behalf of the entire Paradisus Salinas Lanzarote team we would like to thank you for your feedback after your recent visit to our hotel.It is always a pleasure to know firsthand the satisfaction of all our customers and know that in your case we have achieved our highest goal motivates us to continue working in the same line every day.We wish to continue counting on your trust and welcome you again at Paradisus Salinas Lanzarote.Best regards,Guest Experience Department.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Being honest, we had wanted a short trip where we could soak up some sun (being from the UK) and didn't have to leave the property we were staying in, eventually we landed on Paradisus and I'm so glad we did.
The hotel is beautiful, very unique architecture and well maintained, it definitely has 'wow' factor. The large pool area is immaculate as well as being lovely and quiet (probably down to it being January but the fact that it's adults only didn't hurt). There is have beautiful live music playing during some meal-times, during the day and entertainment in the evenings which adds to the relaxing ambiance of the hotel.
Dailos welcomed us when we arrived and is just the loveliest person, although all the staff were extremely friendly and courteous throughout the stay. The room was quite basic and a bit of a struggle if you're working while away as the table is quite small but it was very clean and comfortable.
There are 3 restaurants on site, we had heard the Italian was the best but that was our least favourite of the 3 (maybe we just ordered wrong), both La Graciosa (local cuisine) and Samira (middle-eastern) were impeccable. We used the buffet on two evenings and felt that was the only part of the stay that didn't feel up to the 5* rating; it was a typical buffet with things being a bit cold and not a huge selection but overall we were happy with the stay and felt the all-inclusive aspect to be well worth the cost.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Response, Gestion de l’hôtel
Thank you for sharing your recent experience at Paradisus with us. We are delighted to know that your stay was to your liking.It is an immense pleasure for us to know that you found our hotel beautiful, with unique architecture and well-maintained facilities. We are pleased to know that you enjoyed the calm and serene atmosphere around the pool area.We greatly appreciate your kind words about our staff, who welcomed you with warmth and hospitality. Providing exceptional service and creating memorable experiences for our guests is always our top priority.We apologize if the workspace did not quite meet your needs. Your comments on the dining experience are also valuable to us, and we will certainly take them into account as we strive to continually improve our offerings.Thank you for choosing Paradisus for your getaway, and we look forward to having the pleasure of welcoming you back in the future for another relaxing stay.Best regards,Guest Experience Department.
par un voyageur
Publié le 4 déc. 2023 sur Expedia
7* !! Great courteous people! Place is kept very clean. Food is good! All inclusive package is worth every dime. Most of all for us it narrows to people and hospitality. Always very helpful! Will come back here again!!
Commentaires de Gestion de l’hôtel
6 déc. 2023 par Guest Experience Team, Gestion de l’hôtel
Thank you very much for your review. We hope to see you soon
par un voyageur
Publié le 30 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
3 nov. 2023 par GEX, Gestion de l’hôtel
Dear Philip,Thank you so much for your valoration.We are looking forward to welcome you again!Kind regards,Guest Experience Department
