4/10 Poor
joel
Travelled with family
Dec 10, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
The story of our stay at Nila resort it started out great. The driver met usin the airport with a sign with their name on it. It was very reassuring. We felt comfortable with that. However, when the car came around, it was a very old beat up car with no air-conditioning Not overly surprising. The driver was a very funny guy had a great sense of humor. We enjoyed having a conversation with him. The hotel itself was probably a four star hotel at one time, but it looked really rundown. Going into our room it was large and spacious. However, the screen door handle is broken. There was a hole in the floor. The towel rack in the bathroom hung on once screw, and the light in the bedroom was broken. I informed the management of all this and took pictures just to cover myself. That really wasn’t the bad part. The bad part came when we had to leave due to emergency at home and my wife left two of her wedding rings in the safe we called as soon as we realized it, which was a couple hours later and they said they checked and there was nothing there. I know they were there. I saw them. My wife keeps her jewelry in a little red bag always these two she put in at the last minute just before we went to dinner the night beforeand they should’ve been there. I called again and they said you can come out and look for yourself knowing that they were already gone I felt no need to do that. If there is more space I would go into details about the staff would not recommend.
joel
Stayed 12 nights in Nov 2025
