Note fondée sur 945 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 nov. 2021 sur Hotels
par un voyageur
Publié le 26 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
28 mai 2019 par Claire Steven-General Manager, Gestion de l’hôtel
Dear Philippe,
Thank you for leaving your review of your time at Oulton Hall.
I hope we can welcome you back again soon.
Kind Regards,
Claire Steven
General Manager
par un voyageur
Publié le 23 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 mars 2024 par Oulton Hall Hotel, Gestion de l’hôtel
Dear Claire,Thank you for getting in touch and for kindly awarding us a super score of 10/10.We are delighted to hear you had a simply wonderful stay at Oulton Hall and that we managed to exceed your expectations from the moment you arrived. We are glad you found our hotel to be clean and comfortable and that you were highly impressed with our fantastic spa and leisure facilities.We are also reassured you felt the customer service from the team was also of a high standard and that you found everyone to be professional, attentive and helpful throughout the duration of your stay.Guest feedback is important to us, as we are always aiming to improve and enhance the guest experience even further. Thank you for detailing your stay, we are so pleased you had a memorable, relaxing break and we hope to have the pleasure of welcoming you again.Please don't hesitate to reach out to our friendly reception team, should you require any further assistance at all.
par un voyageur
Publié le 22 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 mars 2024 par Oulton Hall Hotel, Gestion de l’hôtel
Good afternoon,Thank you for getting in touch and for taking the time to leave a fabulous 10/10 review following your recent stay with us. We are simply delighted to hear you had a wonderful break and that you were highly impressed with our beautiful hotel, stunning grounds and excellent spa and leisure facilities.We are pleased you approved of your lovely room and found it to be clean, spacious and comfortable. We are also reassured you felt the service from the team was also exceptional, this is something that is very important to us.Guest feedback is important to us, as we are always striving to improve, so thank you for taking the time to share your experience.Please feel free to reach out to us, should you wish to discuss your stay further and to let us know how we could have improved your stay even further. We hope to have the pleasure of welcoming you again.
par un voyageur
Publié le 20 mars 2024 sur Expedia
This is a beautiful historical building. Excellent friendly staff. The only issue is that a luxury Spa Hotel is expected to offer some simple slippers or even a bath robe to guests?!
Commentaires de Gestion de l’hôtel
21 mars 2024 par Oulton Hall Hotel, Gestion de l’hôtel
Dear Stipo,Thank you for contacting us and for taking the time to leave an excellent 4/5 rating following your recent stay with us.We are delighted to hear you had a thoroughly enjoyable break with us and that we managed to exceed your expectations from the moment you arrived. We are pleased you were highly impressed with our beautiful hotel and magnificent grounds.Thank you for your lovely feedback regarding the exceptional efforts from the team. Customer service is a priority for us and we are pleased to hear you found everyone to be polite, attentive and helpful.We are sorry you felt that slippers and a robe should have been included in your package and we would like to apologise for any disappointment or inconvenience caused. Please be assured your feedback has been noted and will be taken on board.We are always aiming to improve, so appreciate your comments very much. Thank you for taking the time to share your experience and please don't hesitate to reach out to us, should you require any further assistance. We hope to have the pleasure of welcoming you back.
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Oulton Hall Hotel, Gestion de l’hôtel
Dear Joe,Thank you for reaching out to us and for taking the time to leave a fantastic 10/10 rating following your recent stay with us here at Oulton Hall.We are delighted to hear you had a wonderful break and that you were highly impressed with our beautiful hotel and magnificent grounds. We are thrilled we managed to exceed your expectations and that you found our hotel to be clean and comfortable, with excellent spa and leisure facilities.Customer service is important to us and we are reassured to learn this was an element that stood out to you. We are pleased you felt the exceptional service from the team was impressive and that everyone went above and beyond to ensure you were comfortable and well looked after.Guest feedback is important to us, as we are always striving to improve, so thank you for taking the time to share your positive experience. Please don't hesitate to reach out to us, should you require any further assistance at all and we hope to have the pleasure of welcoming you back.
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 mars 2024 par Oulton Hall Hotel, Gestion de l’hôtel
Good afternoon, Callum,Thank you for contacting us and for taking the time to leave a review following your recent stay. We are a little disappointed to see you have awarded us 2/10 and we are keen to find out a little more about your experience.Please accept our sincere apologies for any issues you may have encountered that contributed towards you having an unsatisfactory stay and we are sorry our hotel was sadly not to your liking on this occasion.Guest feedback is highly important to us and we are always striving to improve and identify areas where we can make things better to enhance the guest experience.Please feel free at your convenience, to contact the team to discuss your stay further and to let us know how we could have improved your stay to make it a little more enjoyable.Thank you for your feedback and we really hope you will consider giving us another opportunity to impress you in the future.
par un voyageur
Publié le 14 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Oulton Hall Hotel, Gestion de l’hôtel
Dear David,Thank you for contacting us and for taking the time to leave a fantastic review following your recent stay with us. We are delighted to hear you had a wonderful break and found everything to be to your satisfaction.We are pleased you enjoyed our beautiful hotel and were impressed with our spa and leisure facilities. We are also glad you found the team to be polite, attentive and professional and that they looked after you impeccably throughout the duration of your stay. We are also glad you enjoyed the delicious food and found there to be plenty of selection.Guest feedback is important to us and we are always striving to improve and enhance the guest experience. Please don't hesitate to reach out to the team, should you wish to discuss what else we could have done to have improved your stay even more. We hope to have the pleasure of welcoming you back.
par un voyageur
Publié le 9 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2024 par Oulton Hall Hotel, Gestion de l’hôtel
Dear Rachael,Thank you for reaching out to us and for kindly awarding us a fantastic score of 10/10.We are delighted to hear you had a wonderful stay with us and that we exceeded your expectations from start to finish.We are really pleased you were impressed with our beautiful property and that you appreciated our stunning location and picturesque views.Exceptional customer service is something that is a priority for us and we are reassured to learn this was something that stood out to you during your break. We are also pleased you enjoyed our fantastic spa and leisure facilities and found them to be of a very high standard.Guest feedback is highly important to us, so thank you for your honest review. Please don't hesitate to get in contact with our friendly reception team, should you require any further assistance at all and we hope to have the pleasure of welcoming you back.
par un voyageur
Publié le 8 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mars 2024 par Oulton Hall Hotel, Gestion de l’hôtel
Dear Russell,Thank you for contacting us and for taking the time to leave a great review following your recent stay with us.We are really pleased to hear you had a wonderful break and that you were highly impressed with our beautiful establishment and excellent spa and leisure facilities.We are delighted you enjoyed your beautiful room and found it to be clean and comfortable and that you felt the service from the team was also exceptional.Guest feedback is important to us, as we are always striving to improve, so thank you for taking the time to share your experience.Please feel free to reach out to us, should you wish to discuss your stay further and to let us know how we could have improved your stay even further. We hope to have the pleasure of welcoming you again.
