Ratings based on 629 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 25, 2024 on Wotif
Comment from Hotel Management
Jan. 27, 2024 by Surya, Hotel Management
Warm greetings, Kirsty! Thank you for leaving us with an excellent rating. Look forward to welcoming you back soon. Best regards, Surya
by A traveller
Ossotel
Posted Jan. 13, 2024 on HotelsLoved this hotel it was nice and quiet, we had a down stairs room that opened up to the pool,so we used the pool a lot ,the bathroom was lovely & staff were fantastic
I highly recommended the steak at the restaurant.
Comment from Hotel Management
Jan. 14, 2024 by Surya, Hotel Management
Warm greetings, Kellie! Thank you so much for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed your stay at Ossotel and found it nice and quiet. It's fantastic that you could take advantage of the pool, especially with the convenience of having a Deluxe Pool Access room that opened up to it. We're glad to hear that you appreciated the lovely bathroom and that our staff made a positive impression on you. Your recommendation of the steak at our restaurant is greatly appreciated. Providing excellent service is always our top priority, and it's rewarding to know we succeeded during your visit. We look forward to welcoming you back to Ossotel in the future. Best regards, Surya.
by A traveller
Posted Jan. 6, 2024 on Hotels
Comment from Hotel Management
Jan. 13, 2024 by Surya, Hotel Management
Warm greetings, Kirsty! Thank you for leaving us with an excellent rating. Look forward to welcoming you back soon. Best regards, Surya.
by A traveller
Ossotel
Posted Jan. 4, 2024 on HotelsGood hotel, great location. Only complaint was my fridge was too small and did not get very cold.
Comment from Hotel Management
Jan. 13, 2024 by Surya, Hotel Management
Warm greetings, Scott! Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay overall and appreciated the good aspects of our hotel, especially its great location. We apologize for any inconvenience caused by the size and cooling capacity of the fridge in your room. Your comments are valuable to us, and we will certainly look into improving this aspect to ensure a more comfortable experience for our guests in the future. We appreciate your constructive criticism and hope to have the opportunity to welcome you back for an even better experience. Best regards, Surya.
by A traveller
Posted Jan. 2, 2024 on Expedia
Comment from Hotel Management
Jan. 27, 2024 by Surya, Hotel Management
Warm greetings, Amay! Thank you for leaving us with an excellent rating. Look forward to welcoming you back soon. Best regards, Surya
by A traveller
Posted Dec. 10, 2023 on Expedia
This is the second time I’ve stayed here. Phenomenal !!! Nice quiet, clean, modern, convenient, friendly, awesome place, and very reasonably priced. One thing they could do to improve would be to not hear the pool (too hot and not refreshing) and put shade over the pool, especially the little kids pool, but that’s it! 10/10 otherwise. Even for a birthday cake!!! Highly recommend if wanting to stay in Legian.
Comment from Hotel Management
Dec. 11, 2023 by Surya, Hotel Management
Warm greetings, Melody! Thank you so much for taking the time to share your wonderful feedback. We are delighted to hear that you had a phenomenal experience during your second stay with us. We appreciate your kind words regarding our quiet, clean, modern, and convenient facilities. It's wonderful to know that you found our staff friendly and that you had an awesome overall experience. We appreciate your constructive suggestion about the pool area, and we will definitely take it into consideration for future improvements. It's fantastic to hear that you had a great experience, even celebrating a birthday with us. We are grateful for your recommendation and look forward to welcoming you back very soon. Best regards, Surya.
by A traveller from Helensburgh
Posted Nov. 11, 2023 on Expedia
Lovely 6 night stay at the Ossotel. This is our 2nd stay and we enjoyed it as much as the first time. We had a pool access room which we loved. The room is cool, clean and comfortable with good air con and wifi. The staff are friendly and very welcoming. The location is great with easy access to everything including a very short stroll to the beach. Would stay again.
Comment from Hotel Management
Nov. 14, 2023 by Surya, Hotel Management
Warm greetings, Allisson! Thank you so much for taking the time to share your wonderful experience at Ossotel. We are glad to hear that you enjoyed your 6-night stay, especially since it was your second time with us. We are delighted to know that you loved your pool access room and found it cool, clean, and comfortable. Our team works hard to create a friendly and welcoming atmosphere, so it's heartening to hear that you found our staff to be just that. We appreciate your kind words, and we'll be sure to share your compliments with the entire team. We look forward to welcoming you back for your third visit and ensuring it's another fantastic stay. Best regards, Surya.
by A traveller
Posted Nov. 4, 2023 on Expedia
All staff extremely kind, considerate and helpful always
Comment from Hotel Management
Nov. 5, 2023 by Surya, Hotel Management
Warm greetings, Kerry! Thank you for taking the time to share your positive review. We're delighted to hear that you had such a wonderful experience during your stay with us. Our dedicated team strives to provide exceptional service, and it's heartwarming to know that you found our staff to be extremely kind, considerate, and helpful throughout your visit. We look forward to welcoming you back in the future. Best regards, Surya.
by A traveller
Posted Oct. 30, 2023 on Expedia
Staff were very kind and the hotel was very clean
Comment from Hotel Management
Oct. 31, 2023 by Surya, Hotel Management
Warm greetings, Hannah! Thank you for your feedback. We're delighted to hear that you had a wonderful experience with our kind and attentive staff. Maintaining a clean and comfortable environment for our guests is a top priority, and we're pleased to know that you found our hotel to be very clean. We hope to welcome you back soon for another enjoyable stay. Best regards, Surya.
by A traveller
Posted Oct. 24, 2023 on Expedia
Nice big rooms, huge swimming pool, close to beach, staffs, food catering, room service, cleanliness, close to other eating places, security and reasonably priced.
Comment from Hotel Management
Oct. 31, 2023 by Surya, Hotel Management
Warm greetings, Satendra! Thank you for taking the time to share your thoughts. We're delighted to hear that you enjoyed our spacious rooms, our expansive swimming pool, and our proximity to the beach. It's wonderful that you found our staff, food catering, room service, and overall cleanliness to your liking. We're also pleased that you found us conveniently located near other dining options and that you felt secure during your stay. We appreciate your feedback and hope to have the pleasure of welcoming you back soon. Best regards, Surya.
