6/10 Okay
Prue
Travelled with group
Oct 11, 2025
On check in there were multiple issues for the 6 of us staying , yes there was an event on however the gentleman checking us in was very vague and unhelpful the whole process took close to 2 hours which after travelling is not ideal
They charged my credit card twice and this was left on pending for a week despite the rooms being pre paid
One friend had to move rooms due to security issues with her door this took a whole day
Despite this being a group booking we were spread across the hotel
Another manger resolved these issues, however overall the property is tired and needs a refresh
Drinks are expensive in comparison to other hotels
Spa was lovely
Views are limited , the staff on the rooftop pool seem to be in rush to get you to leave after sunset and service at times was slow
Food was ok , standard expected at a hotel
Overall not a 5 star hotel or experience
But the rooms were generally clean and the beds comfortable, great location for accessing Kuta , Legian and Seminyak beach areas for bars ect
For a few days if you are out and about in Bali this is a great place to stay but if you are after a 5 star resort experience this is not it
Prue
Stayed 3 nights in Oct 2025























