Ratings based on 239 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 16, 2024 on Expedia
by A traveller
Confortable quiet stay
Posted Jan. 4, 2024 on HotelsIt was an amazing stay.
I like the interior and the quiet atmosphere.
My dauter really liked the windowside bed.
by A traveller from Calgary
Posted Dec. 28, 2023 on Expedia
by A traveller
Posted Oct. 18, 2023 on Expedia
The rooms and meals were great but it was the staff that made our stay memorable. The front desk arranged all kinds of transportation and activities for us including up on a ladder adjusting the TV so we could watch World Cup Rugby. The dining room people were attentive and friendly. Even though our French was somewhat limited, we never felt that communication was a problem. Based on our experience, we would recommend this hotel to anyone.
Don and Brenda
Rossland, BC Canada
by A traveller from London
Posted Oct. 18, 2023 on Expedia
We were in Lens for Cameroon vs. Senegal Friendly (football). The hotel was excellent and clearly very convenient if you are visiting the Louvre-Lens (which is definitely worth doing). Only negatives was choice of food in restaurant was quiet 'high-end' so nothing you can grab quickly and also was disappointed that the bar was closed at 10:30 when we got back from the game, though the receptionist helped us with coffee from the communal Nespresso machine in the lounge.
by A traveller
Posted Oct. 2, 2023 on Hotels
by A traveller
Posted Sep. 4, 2023 on Hotels
by A traveller
Posted Aug. 11, 2023 on Expedia
Such a beautiful hotel, the rooms were extremely stylish with luxurious soaps and the fluffiest towels!
The parking is a little weird, this parking info would have been handy to know before arrival.
It is well situated for the Louvre Lens, a must see. A lovely boulangerie is a moment away, and the hotel restaurant is very good, and super dog friendly.
There is a park nearby to walk your dog, but the space in the room is tight if your dog is not a miniature type. Also, access to a bin for their mess would be super handy. The main town is a little walk away.
We had an issue with air con in our room, which was a shame, I’d be very happy to stay there again and recommend to others.
Comment from Hotel Management
Aug. 16, 2023 by Myriam Castelain, Hotel Management
Dear Colin,Thank you so very luch for your perfect review. We are so happy you have had a wonderful stay with us and look forward to having you again with us soon.Sincerely,Myriam CastelainGénéral Manager
by A traveller
architectural
Posted Jul. 31, 2023 on HotelsVery convenient for the Museum, delighted with design, overall decor and impressive way in which cottages had been converted into an exciting and artistic hotel. Staff very friendly
Comment from Hotel Management
Aug. 10, 2023 by Général manager, Hotel Management
Good afternoon,Thank you so very much for your comment and perfect note ! We are so glad you have discovered us and we look forward to welcoming you again in your home.Sincerely,Myriam Castelain
by A traveller
Super comfy but lacks a good breakfast experience
Posted Jun. 21, 2023 on HotelsI must commend the Hotel Louvre Lens - Esprit de France for its excellent customer service and comfortable rooms that exuded a fair level of luxury and convenience. I thoroughly enjoyed these aspects of my stay. However, I must address a weak point that detracted from the overall experience - the breakfast.
Considering the hotel's name, "Esprit de France," which evokes the culinary excellence for which France is renowned worldwide, the breakfast experience fell short of expectations. Given the caliber of the hotel, I had anticipated a truly exceptional breakfast, reflecting the culinary heritage of France. Unfortunately, the breakfast offered did not live up to this standard.
I believe that a hotel of this stature should strive to provide a breakfast experience that matches its name and reputation. By enhancing the breakfast offerings to showcase the exquisite flavors and delights of French cuisine, the Hotel Louvre Lens - Esprit de France would undoubtedly elevate the overall guest experience.
I hope my feedback serves as constructive input, inspiring the hotel to refine and improve its breakfast offerings to align with its esteemed name. With the addition of a truly remarkable breakfast experience, the Hotel Louvre Lens - Esprit de France has the potential to create an even more memorable stay for its guests.
Comment from Hotel Management
Aug. 10, 2023 by Général Manager, Hotel Management
Dear Joas,Thank you so very much for your comment and perfect note ! We are so glad you have discovered us.We take good note of your comments and we shall take whatever action is appropriate.Sincerely,Myriam Castelain
