Ratings based on 939 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Ashland
Posted May 12, 2024
Building is in terrible condition and smells. Door handle to room came off in my hand
Comment from Hotel Management
May 13, 2024 by Hardy, Hotel Management
Dear William,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel
by A traveller from Brownstown
Posted Apr. 13, 2024
We left after checking in because we didn't feel safe.
by A traveller
Posted Mar. 3, 2024 on Expedia
the floor in the shower was dirty and the ceiling was a mess
The TV remote was falling apart and the pillows were stained.
We have stayed there many times in the past and we realize that they were renovating however that is no excuse
for the condition of the rooms they were still renting.
Jim Gilchrist
Comment from Hotel Management
Mar. 5, 2024 by Hardy, Hotel Management
Dear Jim,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel
by A traveller
Posted Mar. 1, 2024 on Expedia
Indian owner had his whole family there going in and out of storage with a crying baby. There was a picture of an Indian person like a shrine in the window. Breakfast was limited and gross. Won't ever go back here.
Comment from Hotel Management
Mar. 5, 2024 by Hardy, Hotel Management
Dear Stacey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel
by A traveller
Posted Feb. 22, 2024 on Hotels
Traveled here for a funeral staff was great, although the breakfast buffet wasn’t a buffet like the last time I have stayed. Definitely could have been a better experience like previous stays. It was quiet overall so wasn’t as bad as it could have been.
Comment from Hotel Management
Mar. 5, 2024 by Hardy, Hotel Management
Dear Natasha,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel
by A traveller
ok for one night passing through.
Posted Feb. 22, 2024 on HotelsThe bed was comfortable. Clean room. Breakfast was one small biscuit and even smaller sausage sandwich. Only permitted 1. Coffee good.
by A traveller
Posted Feb. 18, 2024 on Expedia
by A traveller
Posted Feb. 10, 2024 on Expedia
Pool and hot tub weren't heated. Most of the equipment in the fitness center was broken in some way.
Comment from Hotel Management
Mar. 5, 2024 by Hardy, Hotel Management
Dear Emma,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel
by A traveller
Posted Jan. 22, 2024 on Expedia
by A traveller
Posted Jan. 7, 2024 on Expedia
Dated, carpet old and not very clean
