Ratings based on 483 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 28, 2024
Staff was very friendly and helpful. Bed very comfortable. Aircondtioning could have worked better.
Comment from Hotel Management
Apr. 29, 2024 by Betty J General Manager, Hotel Management
Daer Theresa, Thank you for your feedback. We appreciate your response! We loved having you here.Sincerely,
by A traveller from Wilmington
Posted Apr. 28, 2024
Good facility.
Comment from Hotel Management
Apr. 29, 2024 by Betty J General Manager, Hotel Management
Dear Calvin,Thank you for your recent visit at the Clario Pointe Hotel.Kind regards,
by A traveller
Posted Apr. 14, 2024
Comment from Hotel Management
Apr. 17, 2024 by Betty J General Manager, Hotel Management
Dear Richard,Thank you for your recent visit to the Clarion Pointe Richmond KY near the University. We love having you here.Kind regard,
by A traveller
Posted Mar. 4, 2024 on Expedia
Very friendly staff. Perfect location close to the school and town
Comment from Hotel Management
Mar. 6, 2024 by Betty J General Manager and staff, Hotel Management
Thank you for your feedback, Denise, We look forward to your next visit.Warm wishes,
by A traveller
Posted Mar. 4, 2024 on Expedia
Upon arrival, we were greeted by Josh. He was very welcoming and took care of us quickly.
Once we got to the room, our toilet didnt flush properly, the carpets needed some cleaning and our door had a huge gap at the top where our whole hand could fit through.
Josh was very apologetic and quickly offered to have us switch rooms. The second room was much better, with comfy beds.
Comment from Hotel Management
Mar. 6, 2024 by Betty J General Manager, Hotel Management
Dear Jason, I do apologize for your room inconvenience. I am happy to know that Josh took great care of you. Thank you for being our guest. We hope to see you again real soon.Kind regards,
by A traveller
Posted Mar. 3, 2024 on Expedia
Hotel was okay, convenient to highway, very friendly staff, clean bed and towels. Bathroom, however, is very small and outdated. Ceiling tile had water damage. Toilet is old and lower in stance for those who may prefer a higher height. Breakfast had nice selection.
Comment from Hotel Management
Mar. 6, 2024 by Betty J General Manager, Hotel Management
Dear Jolene,We send our deepest apologies for any inconvenience that you may have occurred. I shared your feedback with the maintenance department and they are correcting all issues. We sure hope that you will visit with us again in the upcoming year.
by A traveller
Posted Mar. 2, 2024 on Hotels
Very nice! Friendly staff, clean, quiet, so comfy except for the heater. It went on and off a lot during the night so remember to turn it way down when you go to bed. We would definitely stay here again.
Comment from Hotel Management
Mar. 6, 2024 by Betty J General Manager, Hotel Management
Dear Laurie,We sure appreciate your kind compliments. We look forward to seeing you again in the near future.Kind regards,
by A traveller
Posted Mar. 1, 2024 on Hotels
It was nice, quiet, and secluded. Very peaceful.
Comment from Hotel Management
Mar. 6, 2024 by Betty J General Manager, Hotel Management
Dear Anonymous.Thank you for taking the time to give your feedback. We appreciate your opinion.Sincerely,
by A traveller
Posted Mar. 1, 2024 on Expedia
Terrific value for the money.
Comment from Hotel Management
Mar. 6, 2024 by Betty J General Manager, Hotel Management
Thank you for being guest here at the Clarion Pointe hotel Richmond near the University!Kind regards,
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Betty J General Manager, Hotel Management
Thank you, Rodger for your feedback!
