Ratings based on 646 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 12, 2024 on Hotels
Comment from Hotel Management
Mar. 22, 2024 by Fabio C. Assistant Residence Manager, Hotel Management
Dear David, Thank you so much for your perfect score! We're delighted to hear that you had a wonderful stay with us. We look forward to welcoming you back again soon.Best regards,
by A traveller
Posted Jan. 23, 2024 on Expedia
Really good value for money. The room was spacious and comfortable for two and the staff were extremely polite, welcoming and friendly.
Will definitely book this hotel in Lille again
Comment from Hotel Management
Jan. 31, 2024 by Fabio C. Assistant Residence Manager, Hotel Management
Dear Davin, Thank you for sharing your positive experience with us! We are delighted to hear that you found our hotel to be of good value, and that the room and staff met your expectations.We look forward to welcoming you back on your next visit to Lille.Best regards,
by A traveller
Posted Dec. 10, 2023 on Expedia
Comment from Hotel Management
Dec. 14, 2023 by Fabio C. Directeur Adjoint, Hotel Management
Cher Michael, Nous tenons à vous remercier sincèrement pour cette excellente note de 5/5 ! C'est un plaisir de savoir que votre séjour parmi nous a été à la hauteur de vos attentes.Nous espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche.Cordialement,
by A traveller
Posted Dec. 5, 2023 on Hotels
I have stayed at this hotel before in the summer. No AC. The heat was cycling a lot. Many things in poor repair. Shower, sink light, iron, etc. no cleaning on a 5 night stay included with the room. It served the purpose but was very overpriced for the quality and comfort.
Comment from Hotel Management
Dec. 14, 2023 by Fabio C. Assistant Residence Manager, Hotel Management
Dear Bradley, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments are valuable, and we assure you that we are addressing the maintenance issues to enhance the overall guest experience.We regret any discomfort caused, and we appreciate your understanding. If you decide to stay with us again, we will make every effort to provide you with an improved and more comfortable experience.Best regards,
by A traveller
Posted Dec. 4, 2023 on Expedia
Comment from Hotel Management
Dec. 14, 2023 by Fabio C. Assistant Residence Manager, Hotel Management
Cher Amy,Nous sommes sincèrement désolés que votre expérience n'ait pas été à la hauteur de vos attentes. Nous aimerions en savoir plus sur les raisons de votre mécontentement afin de pouvoir améliorer nos services. Pourriez-vous prendre un moment pour nous fournir des détails supplémentaires sur les problèmes que vous avez rencontrés ? Votre satisfaction est notre priorité, et nous ferons tout notre possible pour remédier à la situation.Cordialement,
by A traveller
Highly recommended if you want to stayby Eurorail.
Posted Nov. 14, 2023 on HotelsThe hotel is unbeatable for the price-comfort. Clean room, toilet and bathroom (separate as in many French hotels). The room was much more comfortable than the hotel we stayed in Paris for almost 3 times the cost.
Comment from Hotel Management
Nov. 17, 2023 by Fabio C. Assistant Residence Manager, Hotel Management
Thank you so much for your positive feedback. We're thrilled to hear that our hotel provides unbeatable value for you, with a clean room, separate toilet, and bathroom. We're glad your experience was more comfortable than your stay in Paris, despite being nearly three times less expensive. Your comments are truly encouraging, and we would be delighted to welcome you again on your next visit.Best regards,
by A traveller
Posted Oct. 21, 2023 on Hotels
Comment from Hotel Management
Oct. 23, 2023 by Fabio C. Deputy Director, Hotel Management
Dear Martin, Thank you very much for your perfect score of 10/10! It brings us immense joy to hear that you enjoyed your stay with us. We continuously strive to provide a memorable experience for our guests, and your positive feedback serves as a great source of motivation for our entire team.We look forward to welcoming you back to our residence soon. Best regards,
by A traveller
Posted Oct. 17, 2023 on Expedia
Perfect location. However had many many bed bug bites. Window was shut all night.
Comment from Hotel Management
Oct. 17, 2023 by Fabio C. Deputy Director,, Hotel Management
Dear guest,We appreciate your feedback regarding our perfect location, but we are deeply concerned to hear about the bed bug bites you are talking about. Please accept our sincerest apologies for any discomfort you may could have faced. It's essential to mention that it does not appear that our reception has received any complaints from you during your stay, which surprises us as we encourage guests to report any issues immediately.In order to conduct a thorough investigation and ensure the safety of our guests, we kindly request that you provide us with more information about your experience. We would like to know if there were any specific details you can provide, such as your reservation number and the specific room you stayed in, which will assist us in taking the necessary actions to address the issue.We hope to have the opportunity to regain your trust in the future.Best regards,
by A traveller
Posted Oct. 9, 2023 on Hotels
Comment from Hotel Management
Oct. 11, 2023 by The Citadines Lille team, Hotel Management
Dear Dave,thanks for your 10/10!Best regards,
by A traveller
Lots of bites
Posted Sep. 24, 2023 on HotelsStayed last night at this hotel and both me and my son are now covered in bites! Either it was a very, very hungry mosquito, or there are bed bugs!!
Comment from Hotel Management
Sep. 25, 2023 by Clara K, Assistant Residence Manager, Hotel Management
Dear Martin, I can assure you that we don't have bed bugs. We made a check in your room. We sometimes have mosquitoes when it is raining and if you let your window open. We can provide at anytime mosquitoes plugs. I am really sorry that you got bites during your stay. Please accept our apologies. Best regards,
