Note fondée sur 87 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Arthur de Montpellier
Bad gym
Publié le 13 sept. 2015 sur HotelsAlthough the staff is smiling and welcoming, I would not recommend that hotel for the following reasons. There was not water one day and I went to work without shaving and taking a shower. I selected that hotel because there is a gym and I found a gym not maintained, some equipment was broken or not working and most benches are unstable, which is very dangerous while handling weights. After four days, I moved to Sunbird Capital and I found a much more comfortable hotel for the same rate and with a nice well-maintained and better equipped gym. Pity for Crossroads Hotel, because I am staying in Lilongwe for the next 10 months.
Commentaires de Gestion de l’hôtel
13 juill. 2016 par Sara, Gestion de l’hôtel
Dear Mr. Arthur,
Thank you for taking time in sharing your experience at the Crossroads Hotel in Lilongwe.
Here, at Crossroads Hotel, the team and I always strive to exceed the expectations of our valued guest. Unfortunately our facilities let you down and we sorry for any inconveniences caused. However, management has in plan to renovate the gym as currently the hotel is undergoing refurbishment phases.
We hope the experience has not totally marred your thoughts about us.
Once again, thank you and we hope to welcome you back soon in the near future.
par laurie de france
ok for a short stay in Lilongwe
Publié le 2 sept. 2015 sur HotelsWhilst the hotel looks nice, and the staff are very friendly and helpful, everal improvements need to be made to justify 100USD per night. No hot water, no coffee or tea with the coffee & teamaking facilities, no ashtray in smoking room, no instructions for the safe, impossible to get the shampoo out of the little bottles (for a cold shower), random mix of different plugpoint standards with no adaptors, very expensive airport shuttle, ... The breakfast was very good !
Commentaires de Gestion de l’hôtel
17 juill. 2016 par Sara, Gestion de l’hôtel
Dear Laurie,
Thank you for sharing your reviews regarding your stay at Crossroads hotel.
We are appreciate your compliments on staff friendliness, beautiful looks of our hotel and mostly that our breakfast was good. Rest assured that your comments has been shared to the fellow staff.
However we apologise that we did not meet your requirements in room amenities and other facilities. Our management has improved in all areas mentioned.
We hope you will consider returning to Crossroads hotel in the near future.
par Romain Seyler de Luxembourg
Publié le 12 sept. 2014 sur Hotels
Bien que j'aie réglé le montant total (toutes taxes comprises) de mon séjour auprès de hotels.com, et j'en avais la confirmation , on m'a demandé lors du check-out de payer une taxe supplémentaire de 1% sur le montant du séjour !!
Personne n'a pu m'expliquer d'où venait cette charge ridicule...
par un voyageur
Lovely staff and clean, spacious room
Publié le 28 juin 2023 sur HotelsThe staff were lovely - everyone is very welcoming and the service is great. Breakfast had fresh fruit and an omelette station everyday. I didn't have time to use the pool but it looked quite nice. Had a tasty meal at the restaurant attached, The Copper Pot, where I also had great service.
par un voyageur
Publié le 8 mai 2023 sur Hotels
par un voyageur
Publié le 20 avr. 2023
I was in Lilongwe for one week. I am glad that I only booked this hotel for two nights. The only good thing good about this hotel is the location and the staff. The rooms are dated. It looks like grandmothers bedroom. Which was not a dealbreaker. The the Wi-Fi sucks. You can almost say that it really is nonexistent. The staff tried to resolve the situation and it really did not help. The dealbreaker breaker for me was found out that YouTube is blocked. I usually exercise to videos on YouTube in the morning. So this hotel wants to give you horrible Wi-Fi service and and censor of what you watch. I was out.
par un voyageur
Publié le 14 mars 2023 sur Expedia
par un voyageur
Publié le 5 mars 2023 sur Expedia
We had a great stay here for a few nights with our toddler after a long flight from UK. The room was beautiful and well presented, and the staff were very friendly and accommodating. The swimming pool was lovely and very child-friendly with a separate shallow pool. Only a few complaints - there were no mosquito nets, only peaceful sleep tabs, which were ok but not as effective as nets, and the external fire doors were locked at night. We had a slight confusion with payment at the end but this was quickly and professionally resolved by the manager. Would definitely recommend this place to other travellers especially families, and will be staying there again on our way back from Malawi
par un voyageur
Publié le 1 mars 2023 sur Hotels
par un voyageur
Publié le 23 févr. 2023 sur Expedia
Every support and service was good!
It was very convenient to have stores nearby.
Wifi can be better, and I saw a cockroach several times.
