Horrible, Horrible, Horrible!! Miss Suzie at the front desk immediately had an attitude with me when I requested a conjoining rooms. I had reserved two rooms for my large family, and she immediately started clapping her hands and yelling at me as if I did something wrong and then said âif I wanted two rooms together, I shouldâve came into the hotel and reserved themâ. I said âhow is that possible when I live on the other side of the state thatâs why I called to make reservationsâ. I called ahead of time to get rooms together and they couldnât guarantee my accommodation and told me to request it when I checked into the hotel, which I tried, but Miss Suzie decided to yell and stomp and throw an attitude. Then I commented to my husband, âshe must be racistâ because she was a white German lady and then she told other customers that walked in âoh donât mind that just ignore thatâ pointing at me when I didnât even say a word and she made sure to tell the other customers donât mind that over there, referring to me and my husband. It was absolutely disgusting!! I wish I had surveillance on it to post, but I will absolutely never stay at this hotel!! Or a Best Western for that matter, they have the WORST customer service I have ever dealt with.
