Note fondée sur 580 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 mars 2024 sur Expedia
Still under construction but was nice. Staff was nice. Will be really nice once complete.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Corina , Gestion de l’hôtel
Danielle, thank you for taking the time to leave us a review. We sincerely appreciate your business and hope you enjoyed your stay with us. We would love to see you back again soon when the renovation is complete!
par un voyageur
Publié le 10 mars 2024 sur Hotels
They are in the process of remodeling. Most of it has been done and dome well. Looks nice and clean. My kids were disappointed to hear the pool was closed for renovation but they told us we could use a pool at a gym down the road and that made up for it. It was a great pool!
Commentaires de Gestion de l’hôtel
11 mars 2024 par Corina, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We apologize for the inconvenience of the pool being remodeled during your stay. Our renovation crew is working diligently to finish the pool with an expected finish date very soon. I am so glad to hear that you were able to take advantage of our wonderful partnership with Genesis Health Club. It truly is a lovely facility! We value your business and hope to have the opportunity to welcome you back in the future, providing you with an improved and more comfortable stay.
par un voyageur
Publié le 9 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par Corina , Gestion de l’hôtel
Thank you for taking the time to leave a review. We hope you enjoyed your stay with us and come back soon!
par un voyageur
Publié le 7 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 mars 2024 par Corina, Gestion de l’hôtel
Misti, thank you for taking the time to share your feedback. We are happy to hear that you enjoyed your stay at Hampton Inn Lincoln-South/Heritage Park. We value your business and hope to have the opportunity to welcome you back in the future!
par un voyageur
Publié le 7 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2024 par Corina , Gestion de l’hôtel
Thank you for taking the time to leave us a review. We are so glad to see that you enjoyed your stay with us. We hope to welcome you back to the hotel soon!
par un voyageur
Publié le 5 mars 2024 sur Expedia
No pool. Was under construction. Also elevators weren’t working when we checked out. Had to haul luggage down stairs
Commentaires de Gestion de l’hôtel
5 mars 2024 par Donna Baker, Gestion de l’hôtel
Hello, TylerThank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay, particularly regarding the temporary closure of our pool for renovations.We understand how important amenities like the pool are to our guests, and we deeply regret that this impacted your overall experience. Please know that our decision to renovate the pool was made with the intention of enhancing the overall guest experience in the long run. We are committed to providing a refreshed and improved facility for all our guests to enjoy in the future.We value your input and assure you that your concerns have been shared with our management team for further consideration. It is feedback like yours that helps us identify areas for improvement and make necessary adjustments to enhance the guest experience. We also apologize for the elevator being down for an hour; unfortunately it was something beyond our control.If there is anything specific you would like to discuss further or if there is an opportunity for us to regain your trust in the future, please feel free to reach out to our customer service team. We genuinely appreciate your understanding and hope to have the chance to welcome you back for a more enjoyable stay in the future.Thank you again for bringing your concerns to our attention.Best Regards,Donna Baker, General Manager
par un voyageur
Publié le 4 mars 2024 sur Expedia
The property was under remodeling. Not an issue other than it would’ve been nice to know ahead of time.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Corina, Gestion de l’hôtel
Scott, Thank you for taking the time to leave us a review. We apologize for the inconvenience and impact the renovation might have had during your stay. As our renovation crew is working diligently to finish, the remodel is expected to be complete within the next few weeks. We strive to provide the highest quality of service and product to each of our guests and hope to provide this to you the next time you stay with us. Please feel free to reach out to the hotel directly with any additional questions or concerns.
par un voyageur
Disappointed
Publié le 4 mars 2024 sur Hotelswas not notified that the pool and hot tub was out of order. Then when checking out the elevator was broken. Extremely disappointed in this hotel
Commentaires de Gestion de l’hôtel
4 mars 2024 par Donna Baker, Gestion de l’hôtel
Dear Peggy,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay, particularly regarding the temporary closure of our pool for renovations.We understand how important amenities like the pool are to our guests, and we deeply regret that this impacted your overall experience. Please know that our decision to renovate the pool was made with the intention of enhancing the overall guest experience in the long run. We are committed to providing a refreshed and improved facility for all our guests to enjoy in the future. We do have a long-time partnership with Genesis Fitness, who has so graciously opened their pool to our guests during this unfortunate time; if this option was not offered to you, I apologize. We also apologize for the elevator, which was an unfortunate event, but thankfully was fixed in under an hour and a half. We value your input and assure you that your concerns have been shared with our management team for further consideration. It is feedback like yours that helps us identify areas for improvement and make necessary adjustments to enhance the guest experience.If there is anything specific you would like to discuss further or if there is an opportunity for us to regain your trust in the future, please feel free to reach out to our customer service team. We genuinely appreciate your understanding and hope to have the chance to welcome you back for a more enjoyable stay in the future.Thank you again for bringing your concerns to our attention.Best Regards,Donna Baker, General Manager
par un voyageur
Extremely disappointed in this hotel
Publié le 4 mars 2024 sur HotelsI had booked one room for my daughter and her 3 children. Then my other 3 grandchildren wanted to be with us, so I booked another room. My grandchildren LOVE to swim and my daughter had ran a race and was going to sit in the hot tub after her race. Unfortunately, the pool and hot tube was not available. I did not read any of this when booking the rooms. It showed that it had a pool and a hot tub. We were all EXTREMELY disappointed. Then when getting ready to leave the following morning, the elevator was not working. I understand that facilities need to be maintained, however, I feel this should be told when making the reservation.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Corina, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you experienced during your stay. We understand that renovations can be disruptive, and we sincerely apologize for any discomfort caused. Our team is working diligently to enhance our facilities and create a more enjoyable experience for our guests. We value your business and hope to have the opportunity to welcome you back in the future, providing you with an improved and more comfortable stay.
par un voyageur
Home away from home
Publié le 2 mars 2024 sur HotelsWonderful place/ location and friendly helpful staff.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Corina , Gestion de l’hôtel
Rachel, thank you so much for taking the time to leave us a review. We are so glad to hear you enjoyed your stay with us. We hope to see you again soon!
