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Aurea Once Upon a House

4.0 star property
4-star apartment near Rossio Square

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Exterior
Deluxe Apartment, 1 Bedroom | Living area
Lobby
Front of property
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washer
  • Air conditioning
  • Housekeeping

Explore the area

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Rua Aurea, 72, 2º andar, Lisbon, 1100-063
  • Place, Commerce Square
    ‪3 min walk‬
  • Place, Rossio Square
    ‪3 min walk‬
  • Place, Santa Justa Elevator
    ‪3 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪14 min drive‬

Room options

View all photos for Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom

  • 71 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Trundle Beds OR 2 Twin Beds and 4 Twin Trundle Beds

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Trundle Beds OR 2 Twin Beds and 2 Twin Trundle Beds

View all photos for Classic Apartment, 1 Bedroom

Classic Apartment, 1 Bedroom

Classic Apartment, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Trundle Beds OR 2 Twin Beds and 2 Twin Trundle Beds

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About the area

Lisbon

Heart of Lisbon.At this Lisbon City Center apartment, you'll be well placed to visit Commerce Square and Santa Justa Elevator, both within a 5-minute walk. Rossio Square and Avenida da Liberdade are also within half a mile (1 km).
View more Apartments in Lisbon DistrictOpens in a new window

What's nearby

  • Commerce Square - 3 min walk - 0.3 km
  • Rossio Square - 3 min walk - 0.3 km
  • Santa Justa Elevator - 3 min walk - 0.3 km
  • Rua Augusta Arch - 3 min walk - 0.3 km
  • Lisbon Cathedral - 5 min walk - 0.5 km

Getting around

  • Rua da Conceição Stop (28E) - 1 min walk
  • Rossio Station - 8 min walk
  • Humberto Delgado Airport (LIS) - 28 min drive

Restaurants

  • ‪Casa Portuguesa do Pastel de Bacalhau - ‬2 min walk
  • ‪Pastelaria Néné - ‬1 min walk
  • ‪Brew - ‬1 min walk
  • ‪Merendinha Bar - ‬2 min walk
  • ‪Fábrica Coffee Roasters - ‬2 min walk

About this property

Aurea Once Upon a House

4-star apartment near Rossio Square
As a guest of Aurea Once Upon a House, you'll find tour/ticket assistance, concierge services, and dry cleaning/laundry services. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Lisbon apartment is smoke free.

  • 3 guestrooms or units
  • Dry cleaning
  • Tour and ticket information
  • Concierge
  • No smoking on site
Aurea Once Upon a House offers 3 air-conditioned accommodations with espresso makers and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Accommodations at this 4-star apartment have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Smart televisions come with cable channels. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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Front of property
1904 Benfica Hotel FLH Hotels
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  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Family friendly

  • Free crib
  • High chair

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop

Bedrooms

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • Art gallery
  • Smart TV with cable channels

Laundry

  • Dry cleaning/laundry service
  • Washing machine

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smoking not allowed

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Phone
  • Proposal/romance packages
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a metro station
  • Near the boardwalk/promenade

Things to do

  • Designer stores
  • Private wine tours
  • Shopping mall
  • Wine tours

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 3 units
  • Housekeeping (on request)
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

There is no front desk at this property

Guests must contact the property for check-in information

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The credit card used to book the reservation must be presented by the cardholder at check-in.

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
  • Cleaning fee: EUR 60 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 30.00 per vehicle (roundtrip)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. The property is professionally cleaned.

Hotel registry number: 61242/AL;61248/AL;61253/AL;61255/AL;61256/AL;61258/AL;61260/AL;61261/AL

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Aurea Once Upon House Apartment Lisbon

Aurea Once Upon House Apartment

Aurea Once Upon House Lisbon

Aurea Once Upon House

Aurea Once Upon a House Lisbon

Aurea Once Upon a House Apartment

Aurea Once Upon a House Apartment Lisbon

Frequently asked questions

How close is Aurea Once Upon a House to the airport?

Aurea Once Upon a House is 6 mi (28-min drive) away from the Humberto Delgado Airport (LIS) airport, the closest popular airport to the property.

Does Aurea Once Upon a House have an airport shuttle?

Aurea Once Upon a House offers an airport shuttle 24 hours a day, for a charge of EUR 30.00 per vehicle, roundtrip.

How close is Aurea Once Upon a House to the beach?

This apartment is 11.5 mi (40-min drive) from Costa da Caparica Beach and 15.2 mi (42-min drive) from Carcavelos Beach. Don't forget your sunscreen!

Does Aurea Once Upon a House offer free breakfast?

Aurea Once Upon a House does not offer free breakfast.

Is there a casino at Aurea Once Upon a House?

No, there is no casino at this apartment, but Lisbon Casino (9-min drive) is nearby.

What time is check-in at Aurea Once Upon a House?

Check-in start time: 4:00 PM; Check-in end time: 7:00 PM.

Is there free parking at Aurea Once Upon a House?

Free parking is not available at this apartment.

Does Aurea Once Upon a House have a pool?

Aurea Once Upon a House does not have a pool.

Does Aurea Once Upon a House have a spa?

There are no spa services available at this apartment.

How close is Aurea Once Upon a House to downtown Lisbon?

Aurea Once Upon a House is 0.3 mi away from Santa Maria Maior.

Aurea Once Upon a House Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 25 reviews
Rating 8 - Good. 5 out of 25 reviews
Rating 6 - Okay. 1 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

9.2/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

SHIMONSISO, ISRAEL

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ordered the hotel because the location was perfect the standart of apartment very high, every day when we came back the beds were maid, towels were clean and the dishes in place. we were traveling with baby twins in the age of 11 months, baby cribs were waiting for us on spot and baby chair was provided for us after our short notice.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the property is excellent. Inside of apartment is also excellent great size and all amenities work well. Only down side is that if more than 2 people are staying in the apartment storage space is limited for clothes. Other than that really nice
Stayed 4 nights in Oct 2019

8/10 Good

T.G, NY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The apartment was nice. It was hard to reach someone to be able to get in. There isn’t a reception area so everything is done via phone. It makes it hard to get in and ask for help or any questions you might have. There also was a hole in the ceiling in one of the bathrooms like they were doing construction. Overall nice place to stay.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming apartment

What a cute apartment! The high ceilings made it feel so light and airy! Great location!
Stayed 1 night in May 2019

2/10 Terrible

John

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible check in - Even worse customer service

Worst check in ever. No communication before arrival, that there was no one to check us in. We were to get a code to enter form the street and then the apt. I had to call the number then wait for someone else to contact me. They did by text! asking who I was....... No phone call, not even a follow up text to see had we got in ok. Had to wait half an hour, with 3 small kids after a long journey. No info (where were the beds hidden etc) Like we were more of a nuisance than customer the business needs to survive. Would never book with this company again, which is a pity as the apt was nice (altho the very low roof angles cause a few bumped heads.) This company seriously needs to review its customer service / check in and carry out some badly needed employee training
Stayed 1 night in Jul 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay in Lisbon

This hotel is amazing. A great location with very nice amenities to enjoy your time in Lisbon in the heart of city center. The check in and check out process is through text (WhatsApp) but it is very convenient./. You will get sent the door code and street door code. Then just enter and enjoy the room. Check out is just as easy, just leave the 2 Euro per person on the counter for city tax and you are off.
Stayed 1 night in Jun 2019

8/10 Good

Michele

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Apartment is located in the heart of Lisbon 3 blocks away from the main square and all of the tourist attractions. Amazing amazing location!!! Very clean, kitchen fully equipped , remodeled , very comfortable beds, clean towels provided very day. has everything you need. Cleaning staff is cleaning very day, espresso is provided by the property. Down side - there was no point of contact present on site. The only way to contact a representative in via phone. Reply wasn’t so fast. We didn’t have any issues but we had no one to consult with. Over all- very recommended , amazing location , very clean. Suitable for family’s
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Could have been perfect but cleaning hadn't been started when we arrived at check in time. While the host started apologetic we were not advised that the room was not ready and as a result lost out on our only afternoon in Lisbon as the cleaner then stayed for nearly 2.5 hours movng around trying to get it ready. For most this may not be a bit deal but we had a baby who should have been napping that time and couldn't so we were unable to go out later as baby had to go to bed early to make up for no nap. As I say may not be a big deal for most (and the cleaner was friendly although spoke zero English so was impossible to communicate) We were told via our host that the room should be finished by about 4.15 so we came back for then (having popped out to make room for her after initial half hour) but we arrived back and she was not at all finished and didn't leave for over another hour plus. After a day of travelling with two young kids this was really really frustrating. I complained politely to the owner via WhatsApp but he then decided not to reply to acknowledge or apologise so I feel I have no choice but to leave this review. Such a shame as otherwise it would have been perfect. Beautiful room and really great location/value. However our memory will be the cleaning with zero privacy and two small very tired kids. There is also no facility to drop luggage early at this place which was why we decided to travel to Lisbon only in time for check in at 3 and in end lost whole day
Stayed 1 night in Apr 2019

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Aurelie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Très bien situé Literie de qualité État propre
Stayed 4 nights in Nov 2019

4/10 Poor

Jose Hermano

Liked: Cleanliness
Disliked: Staff & service

Muito abaixo do esperado

Muito abaixo do esperado. A decepção ja começou no check in. Ninguém pra receber, também não nos informaram os códigos de acesso ao prédio e apartamento. Depois de 1 hora a espera entramos no quarto que estava sem ar condicionado e sem agua quente.
Stayed 8 nights in Sep 2019

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities, room comfort
A localização e o apartamento são excelentes. Destaco 03 pontos negativos que merecem melhor atenção. O primeiro é a falta de local para guardar as malas no estabelecimento. Chegamos cansados de um voo noturno e tivemos que depositar nossas bagagens em um estabelecimento pago e longe do apartamento, ou seja, saímos cansados arrastando um monte de malas pelas ruas de Lisboa, o que não é razoável. Acho que no prédio é possível encontrar um local para depositar as malas. O segundo é que o check in as 4 da tarde é muito tarde. E o terceiro é que existem 02 empresas diversas que administram os apartamentos nesse prédio e na recepção sempre se encontra um funcionário da outra administradora que faz questão de ser rude porque você locou o espaço do concorrente, o que não é razoável, ou as administradoras dividem o custo de um funcionário para auxiliar todos os hospedes ou é melhor que não fique ninguém ali na recepção porque para mim foi constrangedor.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement très bien situé, calme, avec de très belles prestations.
Stayed 3 nights in Aug 2019

10/10 Excellent

DORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Emplacement idéal appartement magnifique

Emplacement au top pour visiter Lisbonne ou faire du shopping, appartement très spacieux et très propre, idéal pour une famille. Parking surveillé à proximité avec possibilité de négocier le tarif. Nous avons payé 75 pour 48H. Le propriétaire est très facilement joignable par téléphone. Accès à l’appartement très facile avec les codes communique par sms. Je recommande vivement.
Stayed 2 nights in Aug 2019

10/10 Excellent

jinkyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

완전 추천드려요!!

소파와 침대소재가 벨로아라서 조금 찝찝할까봐 고민했어요~ 점수도 조금 낮고... 근데 너무 이뻐서 예약했는데... 청소상태도 너무 좋구 전체 인테리어와 식기들도 다 너무 이뻐서 사진을 찍으면 엄청 이쁘게 나와요^^ 주변에 유명한곳이 많아서 걸어서 돌아 다니기도 너무 좋았습니다!! 지하철도 완전 가깝구요^^
Stayed 2 nights in Aug 2019

10/10 Excellent

Gilda

Liked: Cleanliness, property conditions & facilities, room comfort

Fantartico

Excelente localización, decoración y ambientación de los apartamentos, todo precioso y muy recomendable
Stayed 1 night in Jul 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appartamento centralissimo. Ristrutturato ed ammobiliato con gusto e con tutti i comfort. Vista sui tetti della città e sulla cattedrale e pulitissimo. Leggermente articolato il check in perché il b&b non è presidiato quindi abbiamo dovuto chiamare il gestore al telefono (parlando ovviamente in inglese) che dopo una quarantina di minuti ci ha inviato un sms con tutti i codici di accesso (siamo comunque arrivati di mattina parecchio prima dell'orario consueto). Unico piccolo contrattempo l'appartamento non è provvisto di posate ma è a disposizione tutto il necessario per la colazione compresa la macchina del caffè Nespresso e le cialde. Assolutamente consigliato
Stayed 2 nights in May 2019

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilhoso

Lugar muito bom de qualidade. Localização maravilhosa. Adorei.
Stayed 4 nights in Mar 2019

10/10 Excellent

Selmo Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Viagem em família com tranquilidade. Muito confortável e limpo. Próximo a Praça do Comércio e outras atrações. Com muitas opções de transporte público nas proximidades. Recomendo.
Stayed 7 nights in Jan 2019

10/10 Excellent

Hisaya

Liked: Cleanliness, room comfort

立地と景色が良かったです。

アパートだったので、チェックイン方法が分からずに問い合わせしていましたが、返事が来たのがぎりぎりだったのが不安でした。結果的には、当日にキーコードもらえたので良かったですが、現地でメールを受け取れる物が無いとアウトでしたね。このアパートは入り口は一つですが、複数の経営があって、最初入った時に受付テーブルのようなところに人がいたので、予約表を見せたのですが、予約は無いと言われました。宿からのメールを見て経営が違っている事に気がつきました。 色々と戸惑うことがあったのですが、部屋は良かったです。何よりも景色が良い。5階リビングと6階ベッドルームのメゾネットでしたが、6階からはアルファマの方が良く見えました。 部屋の使い勝手としては色々と使いにくいところはありました。 ・クローゼットが基本的に無い（布団ボックスになっている） ・物を置くところや引き出しなどが何も無い（結果的にダイニングテーブルに色々置くしかない） ・リビングに洗面所が無い。（シャワールームはあるが鏡が無い、上にもシャワールームあり） 設備面で良かったところ ・インテリアもおしゃれで綺麗でス。窓サッシも最新の物で締めると静かでした。 ・カプセル式のエスプレッソマシンとポッドのコーヒーがありがたかった。 ・毎日ルームクリーニングがあり、食器からベッドメイクまできれいになっていた。 ・バイシャシアード駅まで本当に近くて便利。アルファマ方面も近道でいける。 ・WiFiのパスワードもメールで連絡を頂きました。メール無いとだめですね。 結果としては初めてのアパートで色々と不便なところもあったのですが、結果としてはロケーションや景色、部屋の綺麗さななど良かったと思います。
Stayed 3 nights in Dec 2018