We paid a premium expecting a high-end experience, but the stay was very disappointing. The room hadn’t been cleaned properly on arrival, which raised sanitary concerns. The pool area, while beautiful, was dirty with stained cushions and bandages floating in the water. Drinks were extremely overpriced.
The bathrooms had visible black mold, and the AC in our room didn’t work. When staff came to check, the issue wasn’t fixed and the technician left after making a sarcastic remark. The service overall has been terrible, unhelpful, dismissive, and far from what you’d expect at this price point. Even the Wi-Fi pin they gave us didn’t work, which made things even more frustrating.
For the cost, there are many hotels that offer the same amenities at a much higher standard of cleanliness, service, and luxury. This one falls far short.