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Pullman Liverpool

4.0 star property
4-star hotel near ACC Liverpool, connected to the convention center

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Photo gallery for Pullman Liverpool

Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Interior
Restaurant
Property entrance
Shower, rainfall showerhead, designer toiletries, hair dryer

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Air conditioning
  • Gym
  • Room service

Explore the area

View in a map
Monarchs Quay, Liverpool, England, L3 4FP
  • Place, M&S Bank Arena
    ‪2 min walk‬
  • Place, Royal Albert Dock
    ‪5 min walk‬
  • Place, The Beatles Story Museum
    ‪5 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪17 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(85 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Single Beds

Superior Room, 2 Twin Beds

9.6 out of 10
Exceptional
(25 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Premium)

Deluxe Room, 1 King Bed (Premium)

Deluxe Room, 1 King Bed (Premium)

8.4 out of 10
Very good
(7 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, River View

Superior Room, 1 King Bed, River View

Superior Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(40 reviews)
  • 25 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

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About the area

Liverpool

City center stay.A stay at this The Docks hotel places you steps from ACC Liverpool and within a 5-minute walk of M&S Bank Arena. Royal Albert Dock and The Beatles Story Museum are also within half a mile (1 km).

What's nearby

  • ACC Liverpool - 1 min walk - 0.0 km
  • M&S Bank Arena - 2 min walk - 0.2 km
  • Royal Albert Dock - 5 min walk - 0.4 km
  • The Beatles Story Museum - 5 min walk - 0.4 km
  • Liverpool ONE - 11 min walk - 0.9 km

Getting around

  • Liverpool James Street Station - 14 min walk
  • John Lennon Airport (LPL) - 30 min drive

Restaurants

  • ‪Baltic Fleet - ‬9 min walk
  • ‪Rudy's Neapolitan Pizza - ‬6 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Madre - ‬6 min walk
  • ‪What's Cooking - ‬6 min walk

About this property

Pullman Liverpool

4-star hotel near ACC Liverpool, connected to the convention center
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 3 meeting rooms available. A 24-hour fitness center, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Pullman Liverpool.

This 4-star Liverpool hotel is smoke free.

  • 216 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Built in 2016
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Pullman Liverpool offers 216 accommodations with safes and complimentary bottled water. 55-inch flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Free WiFi
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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking within 0.1 miles (GBP 18 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 18.95 for adults and GBP 9.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: GBP 2.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 18.95 for adults and GBP 9.50 for children
  • Nearby parking fee: GBP 18.00 per day(656 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pullman Liverpool Hotel opening January 2016
Pullman Hotel opening January 2016
Pullman Liverpool opening January 2016
Pullman opening January 2016
Pullman Liverpool Hotel
Pullman Liverpool
Pullman Liverpool Hotel
Pullman Liverpool Liverpool
Pullman Liverpool Hotel Liverpool

Pullman Liverpool Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 755 out of 1003 reviews
Rating 8 - Good. 176 out of 1003 reviews
Rating 6 - Okay. 38 out of 1003 reviews
Rating 4 - Poor. 19 out of 1003 reviews
Rating 2 - Terrible. 15 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Great hotel. Very pleasant reception staff. Comfy bed and room very clean. Will stay again whenever I'm in the area. At least Hotels.com have taken down the inaccurate impression that this hotel has an indoor swimming pool as it does not.
Stayed 2 nights in Aug 2025

6/10 Okay

Sue

Liked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely recommend this hotel

Hotel was very clean the room was spacious and the staff were very friendly
Stayed 2 nights in Aug 2025

6/10 Okay

Ally

Travelled with family
Disliked: Staff & service, amenities
Friends had stayed here year in year out. Their reviews; such as luxury, "you'll enjoy, it"cosy, etc. Sold it for me. Alway's booked up. I managed to get in this year but I'm afraid to say. I was extremely disappointed. 1) The hotel seemed shortstaffed. 2) Reception swapped from being receptionist to 'bell boy.' She hardly spoke 2 words, unless prompted. Not even a smile. 3) To order room service was like 'drawing blood from a stone.' Meaning they tried everything to get us to come down. So food delayed each time 30-40mins.4) Food extremely expensive for what it was. It lacked flavour, creativity. ex; I asked for Spinach omelette. Wondered where the spinach was. Unfolded the omelette voila! 3 small raw spinach 🍃. The food was extremely dry. 5) The kids meal, tagliatelle in tomato sauce, was yuk! My son wouldn't eat it. When I tasted it. The sauce wasnt cooked out properly and it was bitter! 6) Two different desserts, same taste and looked the same! 7)Two bottles of water in room fridge. Little in the way of tea, coffee selection. 8) Booked for 2. Child & adult. Child they treat as an adult. Yet, 1 dressing gown, 1 pair of slippers. Rang Rm Service. NOA. 9) Night food tray. There til we came back in the next day. Tried to ring for collection. NOA. Same with breakfast tray. 10) No condiments in the tray. Salt, pepper. Most of the food, not covered. Really 😮! The room had no "frills, bells or whistles!" Nothing to write home about, infact I wished i stayed home for the price!
Stayed 2 nights in Aug 2025

8/10 Good

Carrie

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Stay

The bed was very comfy and the internet access and staff friendliness is amazing. We stay there every year and we can’t wait for the next one
Stayed 4 nights in Jul 2025

10/10 Excellent

Heather

Stayed 3 nights in Aug 2025

10/10 Excellent

Gail, Weston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant manager had somewhat of an attitude but everyone else was wonderful
Stayed 1 night in Aug 2025

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our view on the 6th floor ! All service good and staff friendly and efficient especially Roni at breakfast 😊
Stayed 2 nights in Aug 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Amazing hotel and great price
Stayed 1 night in Aug 2025

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great views

Lovely stay, amazing views on the 7th floor. Best shower of my life. Parking costs were incorrect on the welcome email, and it couldve have helped to have the process explained better on this email.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Margo and Michał

Very nice hotel in a quiet area with close access to the car parking with hotel discount
Stayed 1 night in Aug 2025

10/10 Excellent

Teri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place to stay. Staff very friendly and location is awesome. Only criticism would be the breakfast was not the best
Stayed 2 nights in Aug 2025

8/10 Good

Michaela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay started really well. The reception team were very friendly and check-in was smooth. The room was a good size, the bed was fine, and we slept well. The bar was a small letdown as the advertised beer wasn’t available on either the first or second night. Breakfast on the first morning was excellent – fresh food, great cappuccino, and very attentive service. Unfortunately, the second morning was the opposite. We were checked into the breakfast room by Roni, who was quite miserable and didn’t smile or greet us properly. While I was getting food, another staff member asked if we had checked in. I said yes politely, but he came back again a few minutes later to ask the same thing, which felt odd and unnecessary – he should have just asked Roni. The staff that morning seemed stressed and disorganised. No one asked if we wanted drinks; we had to find someone ourselves. The food wasn’t as fresh – pastries and black pudding were hard. To top it off, we were charged £18 per day for parking, even though our email clearly said the discounted rate was £12. That left us feeling quite frustrated. What started as a great stay unfortunately ended in disappointment. This place has potential, but consistency and better communication are needed.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jamie

Travelled with group
Disliked: Staff & service

Their customer service sucks.

Got to the hotel and told that both my friends and my room were upgraded because our original rooms were overbooked. Got to my room, it was upgraded. My friend got to their room, not upgraded. Called the front desk to ask about the upgrade, and they said they didnt say both were upgraded. They blatantly lied to us. Their customer service is very lacking. Asked the front desk if they had a pair of a scissors we cpuld borrow because my wife wanted to cut a piece of thread of her clothing. The guy says, they have scissors but cant let us use them. Lol. Why even mention you have scissors if ypu won't lwt someone use them? And whats the big deal about someone usint them for literally 10 seconds? This place has a long way to go to make the guest feel welcome.
Stayed 1 night in Aug 2025

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and will definitely use again any time I stay in Liverpool
Stayed 1 night in Aug 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is the best hotel we have stayed in excellent staff, beautiful well equipped rooms, fabulous shower, great breakfast. Slightly longer walk to the shops but the quality of the hotel made it worth it. Will be booking again.
Stayed 2 nights in Aug 2025

8/10 Good

James

Liked: Property conditions & facilities, room comfort

Generally good

Slow at check in. Sugar on side in room. Didnt like the curtain/glass sided toilet room. Bed was very comfortable. Slow getting seated at breakfast
Stayed 1 night in Aug 2025

6/10 Okay

David

Liked: Staff & service
Place was a bit run down. Room poorly cleaned
Stayed 1 night in Aug 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, room comfort

Good place to stay

Nice hotel. Great location. Very friendly and helpful concierge…. Only one issue, the towels were clean but old… One was so thread bare it had a hole and we needed to take it back to reception. Otherwise spot on.
Stayed 3 nights in Jul 2025

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Great location to access the city Centre, Albert Dock.Arena and Convention Centre. Felt safe and secure. Staff throughout my stay were welcoming and helpful on hand to answer any questions.
Stayed 1 night in Jul 2025

8/10 Good

Jason

Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and great location. Will definitely use again.
Stayed 1 night in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025