The hotel is really beautiful and affordable! My husband I were on our honeymoon and even though we were just there for one nigh we really liked it. I plan go back soon.
The hotel location is good, customer service needs improvements, they only privided one shower towel and no other towels. Next time in Rio Dulce I'll look for a better place to stay.
This is a great location for visiting the castle and right by the water. It has a restaurant and pool and a boat dock. It offers parking as well. If you are not about going up stairs make sure to request the first floor at time of booking due to the fact that most of these hotels do not have elevators.
Rooms are small and compact, shower is a good size, and parking is included and guarded.
This place has a lot of potential. It was nice and had an amazing view, but when it was time to take a shower the water wasnât going down the drainâŠit was clogged and it was SO uncomfortable to take a shower. I brought I up to the front desk and they said they were going to look into it.
We could not get all our family at the more desired hotel so we had one room here. There was an issue with clear glass in the pool. The manager would not come to the area or front desk. We were told to find him in the restaurant. They deny any responsibility. I have been to the area a few times. There are better choices close by.
Front desk person wasn't pleasant, she gave us a room that had a dead scorpion, she switch us and I saw a lizard at night in the new room. I asked for my bill twice and I didn't get it. Dirty dishes around the pool. There is only one towel per room. No elevator.