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Hampton by Hilton London City

4.0 star property
4-star eco-certified hotel near Tower Bridge

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Photo gallery for Hampton by Hilton London City

Front of property
Hypo-allergenic bedding, in-room safe, desk, soundproofing
Room, 1 Queen Bed, Accessible
Restaurant
Fitness facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping

Explore the area

View in a map
12-20 Osborn Street, London, England, E1 6TE
  • Place, Tower of London
    ‪12 min walk‬
  • Place, Tower Bridge
    ‪18 min walk‬
  • Place, London Bridge
    ‪4 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪43 min drive‬

Room options

View all photos for Room, 2 Twin Beds

Room, 2 Single Beds

Room, 2 Twin Beds

9.2 out of 10
Wonderful
(16 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(26 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Family Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Room, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, soundproofing

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(56 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Bathroom

Room, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)
  • Sleeps 2
  • 1 King Bed

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About the area

London

City center stay.Your stay at this Shoreditch hotel places you within 2 miles (3 km) of Tower Bridge and Tower of London. London Bridge and London Eye are also within 3 miles (5 km).

What's nearby

  • Tower of London - 12 min walk - 1.0 km
  • Tower Bridge - 18 min walk - 1.5 km
  • London Bridge - 4 min drive - 2.0 km
  • London Eye - 8 min drive - 4.2 km
  • Big Ben - 10 min drive - 4.9 km

Getting around

  • Aldgate East Station - 3 min walk
  • Fenchurch Street Station - 12 min walk
  • London City Airport (LCY) - 24 min drive

Restaurants

  • ‪The White Hart - ‬2 min walk
  • ‪Exmouth Coffee - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Pocketsquare Skyline Bar and Terrace - ‬2 min walk
  • ‪Efes - ‬1 min walk

About this property

Hampton by Hilton London City

4-star eco-certified hotel near Tower Bridge
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the eco-certified Hampton by Hilton London City. A complete renovation of Hampton by Hilton London City was completed in May 2023.

This 4-star London hotel is smoke free.

  • 1 building
  • 129 guestrooms or units
  • 6 levels
  • Built in 1997
  • To-go breakfast (free)
  • Deli
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hampton by Hilton London City offers 129 air-conditioned accommodations with safes and hair dryers. Digital television is provided. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 55-inch TV with digital channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.
    Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Damage and nuisance policy: The hotel reserves the right to charge guests' credit or debit cards for any room damage or missing items as well as for any disturbance or nuisance guests have caused to other hotel guests.

We should mention

  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

City Hotel London
Hampton by Hilton London City Hotel
Hampton by Hilton London City London
Hampton by Hilton London City Hotel London

Reviews

Hampton by Hilton London City Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 583 out of 1030 reviews
Rating 8 - Good. 335 out of 1030 reviews
Rating 6 - Okay. 74 out of 1030 reviews
Rating 4 - Poor. 19 out of 1030 reviews
Rating 2 - Terrible. 19 out of 1030 reviews

Reviews

10/10 Excellent

Samuel

Stayed 2 nights in Jun 2025

10/10 Excellent

Ann-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for Tower of Lo
Stayed 1 night in Jun 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, the staff were extremely friendly and the morning breakfast that is included in your stay is the best I’ve ever had anywhere. The hotel location is very convenient as it is located near the Aldgate East and the White Chapel underground stations. The White Chapel area is not the best from a feeling of safety but we had no incidents. This is an affordable 4 star hotel and we would definitely book here again.
Stayed 11 nights in Jun 2025

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love the vibes, cleanliness and the room is so spacious. The only thing I hope that they will consider is a complimentary bottled water for every night you will stay not just on the first day and I hope there are free movies to watch to keep guest entertained in their room.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jonathan

Travelled with family
Stayed 1 night in Jun 2025

8/10 Good

Martha

Liked: Staff & service
Stayed 2 nights in Jun 2025

6/10 Okay

Shikhar

Stayed 4 nights in Jun 2025

10/10 Excellent

Ewurama

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Wai Sum

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, quiet room, check-in by friendly staff and received welcoming messages from Parth and Roham. Everything was great on the first day but the housekeepers ruined it on the next day. Two cleaners consistently knocked on my door before 9am then woke me up. Can’t hear whey said so I opened the door a bit, one the cleaners pointed at her watch. I believed they want to clean the room. I only stay one night and the check-out time is 11am. I feel like they were pushing me to leave the room.
Stayed 1 night in Jun 2025

8/10 Good

Jamie

Liked: Staff & service, room comfort

Good but basic

Very pretty yet basic room! Some marks on wall but other than that very presentable.
Stayed 2 nights in Jun 2025

10/10 Excellent

lesley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good services and very helpfull. staff ashaa and dhawal are very nice and helpfull, they are very kind person. we enjoy the stay. thankyou.
Stayed 1 night in Jun 2025

4/10 Poor

Gary

Business traveller
Disliked: Amenities
Basement room. No phone signal and no internet connection. Expensive for such a budget level offer
Stayed 1 night in Jun 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel everything you need with lovely rooms very clean nice breakfast and every member of staff we spoke to always had a smile.
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really good service specially Junaid who brought us breakfast earlier than scheduled time as we had to leave
Stayed 3 nights in May 2025

10/10 Excellent

Langly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morning desk lady was very courteous. Able to speak English
Stayed 5 nights in May 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is so friendly and willing to resolve any requirement. The room was amazing, clean and it had everything needed. The breakfast had variety of food. We definitely would come back.
Stayed 4 nights in May 2025

10/10 Excellent

Buddy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is in good condition. Very quiet rooms. Staff very friendly and accommodating. Hot breakfast is outstanding! The area around the hotel LOOKS kind of sketchy. Graffiti and litter around the area. However, I had absolutely no problems with anybody around there. Not nearly as bad as I first expected just seeing the area. We felt very secure in the hotel. You need your room key to enter the hotel and to get through locked doors inside, and used your room key to use the elevator. My wife and I walked all around the area and no problems at all. Looks can be deceiving! I would definitely stay there again now that I saw there was really nothing to worry about.
Stayed 4 nights in May 2025

6/10 Okay

Neil

Stayed 1 night in May 2025

8/10 Good

Russell

Stayed 1 night in May 2025

10/10 Excellent

Ian, Hastings

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
There was nothing to complain. Spacious, clean and comfortable. All the comforts of home.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Really good value , breakfast choice really good Spotlessly clean & staff friendly Good location close to Brick lane with amazing choice of places to eat
Stayed 1 night in May 2025

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful with train and subway travel. They booked a cab to get us to the right station and helped us book the tickets
Stayed 2 nights in May 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Loved modern hotel in excellent location, breakfast was also great
Stayed 1 night in May 2025