Ratings based on 932 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 27, 2024 on Hotels
The bathroom was not clean at all. Aside from the condition of the room. I can understand that it is budget hotel, but having a clean room should basic thing especially the bathroom.
Comment from Hotel Management
Jan. 30, 2024 by Ramona - Ibis Budget Team , Hotel Management
Dear Walid,Thank you for sharing your feedback about your recent stay at ibis budget London Hounslow. We sincerely apologize for the disappointment you experienced with the cleanliness of the bathroom and the overall condition of the room.Maintaining a clean and comfortable environment is indeed a fundamental expectation, and we regret that we fell short of meeting these standards during your visit. Please be assured that your comments have been noted, and we will take immediate steps to address and rectify these issues to enhance the overall guest experience.We appreciate your honesty, and we hope to have the opportunity to regain your trust in the future. If there is anything specific you would like to share or discuss further, please feel free to contact us directly.
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Ramona - Ibis Budget Team , Hotel Management
Thank you for your feedback, Roger. We really appreciate it. We apologies for any inconvenience !
by A traveller
Hotel has gone downhill
Posted Jan. 25, 2024 on HotelsTge hotel on the fourth fooor had a lot of refugees staying there paid for by the home office .
Lots of bags rubbish in the corridors containing beer bottles and cans
Nice room and staff have improved a lot from being ablest and transphobic from my last stay
Comment from Hotel Management
Jan. 27, 2024 by Ramona - Ibis Budget Team , Hotel Management
Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Ibis and better meeting your expectations in the future.
by A traveller
Clean and friendly hotel.
Posted Jan. 25, 2024 on HotelsFirst hotel with no carpets in the rooms, no kettle/ drinks making facilities in your room but machine in reception that you may pay for. Room toilet felt clostrophobic and the shower is in the bedroom. Room was clean but basic.
Comment from Hotel Management
Jan. 27, 2024 by Ramona - Ibis Budget Team , Hotel Management
Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Ibis and better meeting your expectations in the future.
by A traveller
Posted Jan. 21, 2024 on Hotels
Does exactly what it says on the tin - well
Comment from Hotel Management
Jan. 22, 2024 by Ramona - Ibis Budget Team , Hotel Management
Thank you foor your feedback, Chris. We really appreciate it .
by A traveller
Posted Jan. 17, 2024 on Hotels
Comment from Hotel Management
Jan. 21, 2024 by Ramona - Ibis Budget Team , Hotel Management
Thank you for your feedback , Lorna. We really appreciate it.
by A traveller
Posted Jan. 17, 2024 on Hotels
the used condom draped over the shower soap dispenser was a little offputting but the bed was clean and the staff were welcoming
Comment from Hotel Management
Jan. 21, 2024 by Ramona - Ibis Budget Team , Hotel Management
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
by A traveller
Posted Jan. 17, 2024 on Expedia
Comment from Hotel Management
Jan. 21, 2024 by Ramona - Ibis Budget Team , Hotel Management
Thank you for your feedback, Baburao. We apologies for any inconvenience.
by A traveller
Posted Jan. 16, 2024 on Expedia
Decent for the price and proximity to Heathrow.
Comment from Hotel Management
Jan. 21, 2024 by Ramona - Ibis Budget Team , Hotel Management
Thank you for your feedback, Michele. We apologies for any inconvenience!
by A traveller
Not worth it
Posted Jan. 13, 2024 on HotelsStaffs not friendly cannot communicate in English, lacks basic communication, cleanliness, rooms were not clean and bed covers were full of hairs. The continental breakfast was so bad, fruits were not fresh
Overall experience was so bad
Comment from Hotel Management
Jan. 14, 2024 by Ramona - Ibis Budget Team , Hotel Management
Thank you for your feedback, Chandra. I was disappointed that you felt that the standard of English amongst staff, especially those on Reception was unacceptable. Whilst we are a multi-national company that employs staff from a diverse range of backgrounds, it is a requirement that all front desk staff have a certain level of fluency in English. I was disappointed to learn that the standard of cleanliness in your bedroom fell below expectations. Our Housekeeping team have a stringent set of daily procedures to follow and it is evident these were not adhered to on this occasion, for this I apologise.
