6/10 Okay
William
Jan 4, 2026
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff: everyone we dealt with was excellent.
Housekeeping: sheets washed with some very chemical smelling detergent. Toxic. Had the windows proped over for hours even though it was cold. There was rubbish under the bed.
Design: good size and layout. However, completely form over function! Couch/sofa was less comfortable than a park bench. Looked funky though! Lighting brought to you by an Emo Goth who doesn't want you to actually see inside cupboards. We has headtorches, so all good and were able to use kitchen after sunset. Wild how they fit a washing machine under that small counter (and washing machine!), but they only give you two of everything, and even if you used every plate and spoon it would still look empty! How about just providing a dish rack so we can wash our two plates? Or maybe provide some dish washing tablets too!
Maintenance: oh boy. Where to start? Heated towel rail doesn't heat. Batheroom basin has not hot water. Seriously? Basin tap comes off when you use it. Maybe related to lack of HW? Two windows that swing out at the bottom and are meant to stay open, as I have used this type many times. These don't so if yoy want fresh air you will have to jam something in the gap to hold it open. Only one of two elevators working during our 3 day stay. Audio messaging in elevator was hilarious mumble of a foreign language number, maybe.
Overall: good stay despite all the minor annoyances-- staff, good location but we'll look elsewhere next London visit.
William
Stayed 3 nights in Jan 2026
