pas de menage pendant 5 jours - pas de placards - pas de cintres - rien pour poser la valise - pas de verre dans la salle de bains- pas de tapis - vitres hyper sales - jamais personne a la reception - en tout 15 m2 y compris la salle de bain- ne plus utiliser EXPEDIA qui peut cautionner des etablissements pareils
The only positive quality that I could think of about the hotel is the location. It's 3 minutes walk to the tube station and Whiteleys shopping mall. Rooms are small, old and badly maintained.
The staff were tremendous. They are trying to make the hotel better. Don't expect a huge room. The rooms are small, hot, and have seen better days. Expedia charged us an exorbitant amount for the room and keep a huge portion.
We didn't get the room we paid for, the room was completely inadequate for 4 people. Thick with dust, minimal daylight. No housekeeping. Dodgy lock on the room. Luggage storage not secure. Terrace not cleaned. Staff completely disinterested in issues. The owner and staff do not care about customers and are clearly not suited to hospitality and will impact on Hotels.com reputation.
Didn't get to stay at the hotel. They lost the booking. Staff were unhelpful and rude. Left me stranded in London with no room with a child with additional needs.
The photos on Hotels.com are not a true representation of the hotel. It's not rumn by the ladies pictured and there was no sign of a breakfast. Dis-organised and run down it basically served a purpose but I wouldn't stay there agian.
Unfortunately the room was filthy and the bathroom hadnât been cleaned. After mentioning it to reception they asked if they could keep the room key so they could clean the bathroom. We mentioned that we would return late and if the reception would be open for us to get the key back. The answer was that this wouldnât be a problem. When we returned we realized why it wasnât a problem. The key was on top of the reception for anybody to take.
The location is good, just a short walk to Bayswater Underground and restaurants in the neighborhood. The personnel was very friendly and helpful.
Good afternoon
I am writing to with reference to my booking of The New Dawn Hotel in Bayswater London, from Monday 31st January-4th February 2022.
Firstly this booking was for myself, my five year old daughter and my mother.
I have been trying to take my daughter to London from France for over the last two years but due to the pandemic this has not been possible.
I obviously went onto your website as I have done on many occasions and always been satisfied in choices made, until this occasion.
Firstly we arrived to the hotel around 8.30pm and was greeted (I use this term lightly) by a untrained receptionist, who told us to âwaitâ whilst she spoke on the telephone to her boss for guidance as to how to process us via your booking which was already booked by myself and paid in full.
After waiting for over thirty minutes (my five year old daughter who was extremely tired and hungry) we were shown into room 3 downstairs which was not of a high standard, no wardrobe or chest of drawers to place our clothes. Whilst in this room the receptionist received a call on the telephone from her boss to say that we had only booked one double and a single bed and this room had two doubles.
The receptionist then took us upstairs to a really small, extremely hot room, we then asked what time our breakfast was served (which we had paid for) and we were told that  there was no breakfast and this was a mistake.
We were told that there were many restaurants nearby, which was no
It's a budget hotel so you get what you pay for.
Checking in was quite the experience, with a huge amount of confusion over keys and available rooms, and I was initially sent to a room that already had guests in, but eventually the manager turned up and sorted everything out.
The room was small but comfortable, and the hotel was quiet and felt secure.
The room i originally got sent to was at the very top of the building up a narrow winding stair - i'd have struggled if i had much luggage or any sort of mobility issue.
In short, fine if you're on a budget, not in a hurry and don't mind small spaces.
We arrived at the hotel and had book two double rooms. They tried to give us a double room they had crammed a bunkbed in. We refused - after 30 minutes we were given the rooms we har ordered.. The receptionist and manager was speaking in Arabic to keep their exchange secret, but I speak Arabic so understood their scam. We were then given two double rooms as paid for. One more set of guests arrived, two women wth two small children having booked a quadruple. They were not give a room, and sent away at 11:30 pm. having driven all the way from Northern England - and paid in advance as us!. The sheets in our rooms had not been changed. We asked for clean sheets, were given on set anbd told to change ourselves. Later on we heard three other people had the same experiences. The hotel books more guests than they have room than they have room for and gamble that they can trick or just throw out the guests. Worst hotel ever.
We arrived at 4pm to be told we have to wait for our room to be prepared. After 45mins of waiting we asked what was happening as the kids were tried and just waited to relax in the room. We had reserved a double room with a double bed and 2 singles. The manager took us to our room after a hour of waiting we walked in the room and there was someone elses suit cases in the room the manger said that the guest had not checked in yet there for they would give us the room not the 2 single and 1double. I had booked. As soon as we enter the room we could see it was ran down dirty and cold
The toilet was filthy with poo down it and per and pubes over it. the bed covers were dirty the window was moldy wouldn't shut as had no handle. I had to asked the manger twice if he could close it after the second time he went out and kicked it close so hard scaring the children.
It seemed as no one had no idea what they were doing or had any knowledge of us actually coming as I was asked who I booked with . Telling them Hotels. Com
They had no idea we was coming. Didn't feel safe here at all and definitely won't be going back there.