Ratings based on 352 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Slept on the street
Posted Mar. 8, 2024 on HotelsThe room was next to the facility room at the basement of another building block at the opposite side of the street to the hotel reception. Equipment and furniture were tried and need refurbishment. Room and window were not sound proofed, just like slept on the street.
Comment from Hotel Management
Mar. 12, 2024 by kanisha Rodrigues, Hotel Management
Dear Guest,Thank you for the helpful review about your stay with us. We are happy to learn that your overall stay was enjoyable. However, so sorry to read that we were unable to exceed your expectations. I will share your kind feedback with the team here and hope to have an opportunity to welcome you back soon! Kind regards, Kanisha Rodrigues Manager
by A traveller
Posted Mar. 2, 2024 on Hotels
Comment from Hotel Management
Mar. 12, 2024 by kanisha Rodrigues, Hotel Management
Dear Michael,Thank you for taking the time to share your experience about your recent visit to our hotel. We are pleased to hear that you found the location convenient for your stay. Your feedback is important to us and it is through customer feedback that we can improve guest experience. We look forward to welcoming you back to our hotel in the not too distant future. Kind regards, Kanisha Rodrigues
by A traveller
Posted Feb. 25, 2024 on Expedia
Accommodation was in great location for visiting the city. Only minor issue with leaking shower as housekeeping put the bath mat into the shower so each day I returned to a wet towel in the shower
Comment from Hotel Management
Mar. 12, 2024 by kanisha Rodrigues, Hotel Management
Dear Michael D,Thank you for the helpful review about your stay with us. We are happy to learn that your overall stay was enjoyable. However, so sorry to read that we were unable to exceed your expectations. I will share your kind feedback with the team here and hope to have an opportunity to welcome you back soon! Kind regards, Kanisha Rodrigues Manager
by A traveller
Posted Feb. 13, 2024 on Hotels
Comment from Hotel Management
Mar. 12, 2024 by kanisha Rodrigues, Hotel Management
Dear Lakshigham,Thank you for taking the time to share your experience about your recent visit to our hotel. We are pleased to hear that you found the location convenient for your stay. Your feedback is important to us and it is through customer feedback that we can improve guest experience. We look forward to welcoming you back to our hotel in the not too distant future. Kind regards, Kanisha Rodrigues
by A traveller
Posted Feb. 7, 2024 on Expedia
Comment from Hotel Management
Mar. 12, 2024 by kanisha Rodrigues, Hotel Management
Dear John,Thank you for taking the time to share your experience about your recent visit to our hotel. We are pleased to hear that you found the location convenient for your stay. Your feedback is important to us and it is through customer feedback that we can improve guest experience. We look forward to welcoming you back to our hotel in the not too distant future. Kind regards, Kanisha Rodrigues
by A traveller
Posted Jan. 2, 2024 on Expedia
Staff were fantastic, could not have been more welcoming and helpful, really great people. There is no/little sound proofing to the rooms, so the road noise is really loud and makes sleeping difficult, especially at the front of the hotel. Bring ear plugs
Comment from Hotel Management
Feb. 2, 2024 by Kanisha, Hotel Management
Dear Charley,I greatly appreciate that you have taken the time to provide us with helpful feedback. We are sad to hear that you were not pleased with your experience, and we have taken all of your comments into close consideration and will take necessary actions to improve our performances. If you would allow us to, I would like to personally take care of your next reservation and ensure you are well look after and thereby restore your faith in us. Kind regards, Kanisha Rodrigues House Manager
by A traveller
Posted Jan. 1, 2024 on Hotels
Comment from Hotel Management
Feb. 2, 2024 by kanisha, Hotel Management
Dear Kory,I greatly appreciate that you have taken the time to provide us with helpful feedback. We are sad to hear that you were not pleased with your experience, and we have taken all of your comments into close consideration and will take necessary actions to improve our performances. If you would allow us to, I would like to personally take care of your next reservation and ensure you are well look after and thereby restore your faith in us. Kind regards, Kanisha Rodrigues House Manager
by A traveller
Posted Dec. 17, 2023 on Expedia
Comment from Hotel Management
Feb. 2, 2024 by Kanisha, Hotel Management
Dear Philip,Thank you ever so much for having shared this wonderful review! I am absolutely thrilled to see that the quality of the service received as a result of our customer-oriented team and the range of service provided during your stay has made your expectations exceed on all fronts contributing to an enjoyable stay. I hope to welcome you once again in the not too distant future. In the meanwhile wish you well. Kind regards, Kanisha Rodrigues House Manager
by A traveller
Posted Dec. 6, 2023 on Expedia
The hotel is very basic and only the location in any way justifies the price. Staff are ok, but by no means good or friendly service - adequate would be how our describe them. It’s fine.
Comment from Hotel Management
Feb. 2, 2024 by Kanisha, Hotel Management
Dear Matthew,I greatly appreciate that you have taken the time to provide us with helpful feedback. We are sad to hear that you were not pleased with your experience, and we have taken all of your comments into close consideration and will take necessary actions to improve our performances. If you would allow us to, I would like to personally take care of your next reservation and ensure you are well look after and thereby restore your faith in us. Kind regards, Kanisha Rodrigues House Manager
by A traveller
Posted Nov. 17, 2023 on Hotels
Excellent location.
Comment from Hotel Management
Nov. 21, 2023 by kanisha, Hotel Management
Dear Guest,Thank you ever so much for having shared this wonderful review! I am absolutely thrilled to see that the quality of the service received as a result of our customer-oriented team and the range of service provided during your stay has made your expectations exceed on all fronts contributing to an enjoyable stay. I hope to welcome you once again in the not too distant future. In the meanwhile wish you well. Kind Regards, Kanisha Rodrigues House Manager
