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The Chapter Hotels - Lancaster Gate

4.0 star property
4-star hotel near Hyde Park

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Photo gallery for The Chapter Hotels - Lancaster Gate

Lobby
Lobby
Restaurant
Lobby
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View in a map
36 Lancaster Gate, Bayswater, London, England, W2 3NP
  • Place, Kensington Gardens
    ‪2 min walk‬
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Queensway
    ‪7 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪59 min drive‬

Room options

View all photos for Executive Double Room, Ensuite

Executive Double Room, Ensuite

Executive Double Room, Ensuite

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Triple Room

Executive Triple Room

Executive Triple Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Suite, Ensuite

Executive Suite, Ensuite

Executive Suite, Ensuite

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Twin Room, Ensuite

Executive Twin Room, Ensuite

Executive Twin Room, Ensuite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite

Standard Double Room, Ensuite

7.6 out of 10
Good
(23 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

London

City center retreat .Within a 10-minute walk of this London City Centre hotel, you'll find Kensington Gardens and Hyde Park. Kensington High Street and Marble Arch are also within 2 miles (3 km).

What's nearby

  • Kensington Gardens - 2 min walk - 0.2 km
  • Hyde Park - 6 min walk - 0.5 km
  • Queensway - 7 min walk - 0.7 km
  • Paddington Central - 11 min walk - 0.9 km
  • Kensington High Street - 16 min walk - 1.4 km

Getting around

  • Lancaster Gate Underground Station - 6 min walk
  • London Paddington Station - 10 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Halepi - ‬4 min walk
  • ‪Tajrish Restaurant - ‬6 min walk
  • ‪Italian Gardens Café - ‬6 min walk
  • ‪Nipa - ‬8 min walk
  • ‪Bizzarro - ‬8 min walk

About this property

The Chapter Hotels - Lancaster Gate

4-star hotel near Hyde Park
There's a restaurant on site. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at The Chapter Hotels - Lancaster Gate.

This 4-star London hotel is smoke free.

  • 1 building
  • 46 guestrooms or units
  • 6 levels
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
The Chapter Hotels - Lancaster Gate offers 46 air-conditioned accommodations with safes and bathrobes. LCD televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

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  • Air conditioning
  • 24/7 front desk
  • Soundproof rooms
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Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.95 for adults and GBP 10 for children
  • A restaurant

Accessibility

  • Elevator

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 14.95 for adults and GBP 10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Guards Hotel
Guards Hotel London
Hotel Guards
Hotel Guards London
Hotel London Guards
London Guards
London Guards Hotel
Guard Hotel London
Arbor Hyde Park Hotel
Arbor Hyde Park London
Arbor Hyde Park
Arbor Hyde Park Hotel London, England
Signature Townhouse Hyde Park Hotel London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Hotel Signature Townhouse Hyde Park London
London Signature Townhouse Hyde Park Hotel
Hotel Signature Townhouse Hyde Park
Arbor Hyde Park
London Guards Hotel
Signature Hyde Park London
Signature Hyde Park London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Signature Townhouse Hyde Park Hotel London

The Chapter Hotels - Lancaster Gate Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 234 out of 862 reviews
Rating 8 - Good. 345 out of 862 reviews
Rating 6 - Okay. 182 out of 862 reviews
Rating 4 - Poor. 57 out of 862 reviews
Rating 2 - Terrible. 44 out of 862 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean room, nice shower, good value for money, easy to find. will stay again thanks
Stayed 1 night in Nov 2025

10/10 Excellent

Paula

Stayed 2 nights in Oct 2025

8/10 Good

Malcolm

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No issues
Stayed 1 night in Oct 2025

10/10 Excellent

Andrew

Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Stayed 1 night in Oct 2025

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was nice, shower was great, beds were comfortable. We didn't have the breakfast only because we wanted to eat in the city. Close walk to Hyde Park and the Paddington station. Overall, very good for our two nights there.
Stayed 2 nights in Oct 2025

6/10 Okay

Julie-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an internal room booked at the last minute. A bit small and shower was scalding hot but every thing else was good.
Stayed 1 night in Oct 2025

2/10 Terrible

Hogan

Stayed 6 nights in Oct 2025

10/10 Excellent

Elizabeth, Southend on Sea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, good size room
Stayed 1 night in Oct 2025

4/10 Poor

Sam

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Thin walls & broken appliances, soft bed though.
Stayed 1 night in Oct 2025

4/10 Poor

Riley, Land O Lakes

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mattresses were both completely done for, sunk into it like a water bed and back aches today. Sheets so thin that you could see past blood stains in the duvet thru the cover. Pillows felt like from ikea on the discount rack My entire purpose here was to get some sleep and i was up all night. I guess this is the price i pay for being cheap on a hotel but same time how difficult is it to have proper mattress and linens?
Stayed 1 night in Oct 2025

10/10 Excellent

Andrey M.

Stayed 4 nights in Sep 2025

8/10 Good

Krishna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Anyone with a back problem, the mattress will get to you. Sinks in. Esp if you sleep on it over a couple of days. Staff very friendly and helpful. Found it clean for the price.
Stayed 7 nights in Sep 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

THOMAS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was quiet. close o hopping and buses. breakfast
Stayed 4 nights in Sep 2025

4/10 Poor

Noamane, Hammamet

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were the very poor quality , old fourniture and carpet no champoo , The service was very poor, too much spent for such bad place
Stayed 8 nights in Aug 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service
Great location, friendly staff and comfortable rooms. Some of the room fittings and decor were a bit tired but otherwise we had a lovely stay.
Stayed 2 nights in Aug 2025

8/10 Good

ANTHONY, CHICAGO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds nice space in executive room - very affordable for the area. Only complaint is that television did not work.
Stayed 1 night in Aug 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend Away

Great location! Easy walking distance to Hyde Park. Lovely Decor & neighborhood surrounding. Smooth check in & staff all very nice and friendly.
Stayed 1 night in Aug 2025

6/10 Okay

Jamie

Stayed 1 night in Jul 2025

2/10 Terrible

Muhammed

Travelled with partner
Reception never answers the phone. Slow and poor service. AC on highest setting doesnt even work. Staff not that welcoming. Room's arent that clean and not in great condition
Stayed 2 nights in Aug 2025

10/10 Excellent

Emmanuel Olatokunbo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in a lovely quiet area, close to Kensington Gardens. Nice staff, pleasant room
Stayed 2 nights in Jul 2025

10/10 Excellent

Nasser

Stayed 3 nights in Jul 2025